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Test Bank for Understanding Human Resources Management A Canadian Perspective by Peacock

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Product details:

  • ISBN-10 ‏ : ‎ 0176798064
  • ISBN-13 ‏ : ‎ 978-0176798062
  • Author: Monica Belcourt (Author) Melanie Peacock (Author), Eileen Stewart (Author)

Understanding Human Resources Management presents an overview of the topics found in an introductory human resources management course, including HRM systems, processes, and policies. This product is authored by two award-winning educators, who have experience not only in the classroom, but also as HR professionals. They infuse their practical experiences throughout to help bring concepts to life. Regardless of someone’s role within an organization, this product provides them with valuable knowledge about dealing with people to create meaningful and productive work environments.

Table of contents:

  1. Part 1: Creating the Foundation for HRM
  2. Chapter 1: Exploring Why Hrm Matters
  3. HRM Close-up
  4. Introduction
  5. What Is Human Resources Management?
  6. What Are HRM Systems, Practices, and Policies?
  7. Why Study Human Resources Management?
  8. The Partnership of Managers and HR Professionals
  9. Current Business Topics Impacting HRM
  10. Employee Expectations
  11. Linking Business Strategy and HRM Strategy
  12. Learning Outcomes Summary
  13. Key Terms
  14. HRM Close-up Application
  15. Critical Thinking Questions
  16. Building Your Skills
  17. Case Study 1: Does HR Provide Any Value?
  18. Case Study 2: Tim Hortons and Burgers—What Has This Meant for a Canadian Icon?
  19. Notes and References
  20. Chapter 2: Operating Within The Legal Framework
  21. HRM Close-up
  22. Introduction
  23. The Legal Background of HRM
  24. Human Rights Legislation
  25. Employment Standards Legislation
  26. Labour Relations Legislation
  27. Health and Safety Legislation and Workers’ Compensation
  28. Employment and Pay Equity
  29. Diversity and Inclusion
  30. Organizational Ethics
  31. Learning Outcomes Summary
  32. Key Terms
  33. HRM Close-up Application
  34. Critical Thinking Questions
  35. Building Your Skills
  36. Appendix
  37. Case Study 1: This Bullying Has Got to Stop!
  38. Case Study 2: Whistleblowing and the Environment: The Case of Avco Environmental
  39. Notes and References
  40. chapter 3: Promoting Employee Health and Safety Through Organizational Culture
  41. HRM Close-up
  42. Introduction
  43. Organizational Culture and Its Importance
  44. Employee Engagement
  45. Occupational Health and Safety
  46. Protecting Employees
  47. Other Safety Considerations
  48. Stress in the Workplace
  49. Supporting Overall Health of Employees
  50. Learning Outcomes Summary
  51. Key Terms
  52. HRM Close-up Application
  53. Critical Thinking Questions
  54. Building Your Skills
  55. Case Study 1: Why Is Everyone So Stressed?
  56. Case Study 2: Culture and Healthy Organizations
  57. Notes and References
  58. Running Case: This Makes Scents (Part 1)
  59. Part 2: Exploring Work, HRM Planning, and Employing the Right People
  60. Chapter 4: Defining, Analyzing, and Designing the Work
  61. HRM Close-up
  62. Introduction
  63. Defining Work
  64. The Manager’s and the Employee’s Role in Defining Work
  65. Job Analysis
  66. Job Descriptions
  67. Uses of Information from Job Analysis
  68. Designing the Job
  69. Designing Work for Enhanced Contributions
  70. Employee Teams
  71. Future Design of Work
  72. Learning Outcomes Summary
  73. Key Terms
  74. HRM Close-up Application
  75. Critical Thinking Questions
  76. Building Your Skills
  77. Case Study 1: If Only I Had Known
  78. Case Study 2: What Should a New Manager Do?
  79. Notes and References
  80. Chapter 5: Planning For, Recruiting, and Selecting Employees
  81. HRM Close-up
  82. Introduction
  83. Human Resource Planning
  84. Recruitment
  85. Selection
  86. Sources of Information About Applicants
  87. Interviewing Methods
  88. Interview Questions
  89. Interview Guidelines
  90. Employment Assessments
  91. Reference Checking
  92. Making the Hiring Decision
  93. Evaluating Selection Processes
  94. Learning Outcomes Summary
  95. Key Terms
  96. HRM Close-up Application
  97. Critical Thinking Questions
  98. Building Your Skills
  99. Case Study 1: What Went Wrong?
  100. Case Study 2: It Isn’t Rocket Science!
  101. Notes and References
  102. Running Case: This Makes Scents (Part 2)
  103. Part 3: Developing and Rewarding Employees
  104. Chapter 6: Orienting, Training, and Developing Employees
  105. HRM Close-up
  106. Introduction
  107. Orientation
  108. Training and Development: Instructional Systems Design
  109. Training Focus
  110. The Training Landscape
  111. Career Development—Individual and ­Organizational Needs
  112. Learning Outcomes Summary
  113. Key Terms
  114. HRM Close-up Application
  115. Critical Thinking Questions
  116. Building Your Skills
  117. Case Study 1: E-Learning at Elevated Software
  118. Case Study 2: Welcome to the Jungle
  119. Notes and References
  120. Chapter 7: Managing Employee Performance
  121. HRM Close-up
  122. Introduction
  123. A Performance Management System
  124. Purposes of Managing Performance
  125. Steps in an Effective Performance ­Management System
  126. Why Performance Management Systems Can Fail
  127. Conducting Performance Reviews
  128. Sources of Information Regarding an Employee’s Performance
  129. Performance Review Methods
  130. Learning Outcomes Summary
  131. Key Terms
  132. HRM Close-up Application
  133. Critical Thinking Questions
  134. Building Your Skills
  135. Case Study 1: I Can’t Believe It
  136. Case Study 2: Results Count!
  137. Notes and References
  138. Chapter 8: Rewarding and ­Recognizing Employees
  139. HRM Close-up
  140. Introduction
  141. Rewards as Part of Company Strategy
  142. Linking Rewards to Organizational Objectives
  143. The Motivating Value of Compensation
  144. Pay for Performance
  145. Bases for Compensation
  146. Determining Compensation
  147. Job Evaluation Systems
  148. Determining Wage Rates
  149. Incentive Plans
  150. Employee Benefits
  151. Benefits Required by Law
  152. Voluntary Employee Benefits
  153. Learning Outcomes Summary
  154. Key Terms
  155. HRM Close-up Application
  156. Critical Thinking Questions
  157. Building Your Skills
  158. Case Study 1: What Could I Have Done Differently?
  159. Case Study 2: What Are the Right Ingredients for a Recognition and Rewards Program?
  160. Notes and References
  161. Running Case: This Makes Scents (Part 3)
  162. Part 4: Relating to Employees within Diverse Environments
  163. Chapter 9: Knowing Your Rights and Responsibilities
  164. HRM Close-up
  165. Introduction
  166. Management Rights and Responsibilities
  167. Employee Rights
  168. Disciplinary Policies and Procedures
  169. Appealing Disciplinary Actions
  170. Learning Outcomes Summary
  171. Key Terms
  172. HRM Close-up Application
  173. Critical Thinking Questions
  174. Building Your Skills
  175. Case Study 1: But It’s My Privacy!
  176. Case Study 2: Can’t the Absence Be Ignored?
  177. Notes and References
  178. Chapter 10: Understanding Labour Relations and Collective Bargaining
  179. HRM Close-up
  180. Introduction
  181. The Laws Governing Labour Relations
  182. Why Employees Unionize
  183. How Employees Organize
  184. Certification Procedures
  185. Impact of Unionization on Managers
  186. How Unions Operate
  187. The Collective Bargaining Process
  188. The Collective Agreement
  189. Grievance Process
  190. Learning Outcomes Summary
  191. Key Terms
  192. HRM Close-up Application
  193. Critical Thinking Questions
  194. Building Your Skills
  195. Case Study 1: But Isn’t My Union Supposed to Protect Me?
  196. Case Study 2: What’s Wrong with Body Piercings?
  197. Notes and References
  198. Running Case: This Makes Scents (Part 4)
  199. Part 5: Addressing the Global Perspective
  200. Chapter 11: Learning About ­International Human Resources Management
  201. HRM Close-up
  202. Introduction
  203. Managing Across Borders
  204. Canadian versus International HRM
  205. International Recruitment
  206. International Selection
  207. International Training and Development
  208. International Performance Management
  209. International Rewards and Recognition
  210. International Labour Relations
  211. Concluding Comments
  212. Learning Outcomes Summary
  213. Key Terms
  214. HRM Close-up Application
  215. Critical Thinking Questions
  216. Building Your Skills
  217. Case Study 1: A Great Adventure!
  218. Case Study 2: Is Global Competition Good?
  219. Notes and References
  220. Running Case: This Makes Scents (Part 5)
  221. Glossary
  222. Name Index
  223. Subject Index

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