Test Bank for Supervision of Police Personnel, 9th Edition, Nathan F. Iannone Marvin D. Iannone Jeff Bernstein

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Product Details:

• ISBN-10 ‏ : ‎ 0135186234
• ISBN-13 ‏ : ‎ 978-0135186237
• Author: Nathan F. Iannone, Marvin D. Iannone, Jeff Bernstein

Longtime best-selling Supervision of Police Personnel addresses the essential knowledge, skills, and characteristics every professional law enforcement supervisor and manager should have. This authority in the field examines what it takes to move from officer to supervisor; key supervisory responsibilities such as training, coaching, and counseling; and dealing with citizen complaints, problem employees, and tactical deployment of field forces in critical situations. The 9th edition features extensive revisions, including two new chapters: “Legal Knowledge Every Supervisor and Manager Should Have” (Chapter 14) and “Other Important Supervisory and Management Topics” (Chapter 15).

 

Table of Content:

1. 1 The Supervisor’s Role
2. Chapter Objectives
3. Supervisory Position
4. Technical and Supervisory Competence
5. Organizational Knowledge
6. Basic Supervisory Responsibilities
7. Planner
8. Personnel Officer
9. Trainer
10. Coach
11. Counselor
12. Controller
13. Decision Maker and Communicator
14. Leader
15. Transition from Officer to Supervisor
16. Summary
17. Review Questions
18. Exercises
19. Endnotes
20. 2 The Supervisor’s Function in Organization, Administration, and Management
21. Chapter Objectives
22. Administrative Functions
23. Planning
24. Organizing
25. Staffing
26. Directing
27. Coordinating
28. Basic Organizational Structures
29. Line Organization
30. Functional Organization
31. Line and Staff Organization
32. Division of Work
33. Unity of Command
34. Span of Control
35. Delegation
36. Delegation Failures
37. Delegation Process
38. Personnel Development by Delegation
39. The Exception Principle
40. Delegation of Staff Projects
41. Researching Projects
42. Planning Projects
43. Summary
44. Review Questions
45. Exercises
46. Endnotes
47. 3 Leadership, Supervision, and Command Presence
48. Chapter Objectives
49. Development of Leadership Ability
50. Types of Leaders
51. Autocratic Leader
52. Democratic or Participatory Leader
53. Free Rein or Laissez-Faire Leader
54. Situational Leadership
55. Transformational Leadership and Empowerment
56. Selection of a Leadership Style
57. Command Presence and Leadership
58. Elements of Leadership
59. Discipline
60. Ethics
61. Common Sense
62. Psychology
63. Motivation of Employees
64. Situational Analysis and Self-Appraisal
65. Leadership Characteristics
66. Personality of a Leader
67. Human Relations and Leadership
68. Manner of the Leader
69. Language of the Leader
70. Commendations and Praise by the Leader
71. Criticism and Reprimands by the Leader
72. Knowledge of Subordinates
73. Supervision of the Marginal Employee
74. Order Giving
75. Direct Commands
76. Requests
77. Implied or Suggested Orders
78. Requests for Volunteers
79. Method of Communication
80. Follow-Up
81. Decision-Making
82. Drawing of Conclusions
83. Moderation in Supervision
84. Fraternization
85. Example Setting
86. Female Supervisors
87. Supervising a Diverse Workforce
88. Supervising the Multigenerational Workforce
89. Avoidance of Gender Bias and Harassment
90. Symptoms of Leadership Failure
91. Leadership Issues in Community Policing
92. Magnifying Community Policing through Social Media
93. Summary
94. Review Questions
95. Exercises
96. Endnotes
97. 4 The Training Function Problems and Approaches to the Instructional Process
98. Chapter Objectives
99. Importance of Training
100. Causes and Effects of Training Failure
101. Remedy for Failure
102. Instructor’s Approach to Teaching
103. Instruction as a Supervisory Responsibility
104. Need for Training
105. Principles of Learning
106. Principle of Readiness
107. Principle of Effect
108. Principle of Repetition
109. Principle of Primacy
110. Principle of Recency
111. Principle of Intensity
112. Learning Process Variables
113. Learning Rate
114. Andragogy
115. Adult Learner Differences
116. Motivation
117. Interest and Learning Effectiveness
118. Learning Patterns
119. Instructional Goals and Specific Objectives
120. Analysis of Job Tasks and Material Selection
121. Lesson Plan
122. Form
123. Teaching Sequence
124. Learning by Association
125. Five Steps of Teaching
126. Introduction
127. Presentation
128. Review
129. Application
130. Test
131. General Problems Affecting Teaching Method
132. Common Causes of Teacher Ineffectiveness
133. Teaching Methods
134. Lectures
135. Roll Call Training
136. Guest Speakers
137. Online Training
138. Role Playing and Field Problems
139. Stress Management Simulations
140. Virtual Training Simulators
141. Workshops
142. Demonstrations
143. Group Discussions
144. Panel Discussions
145. Conferences
146. Staff Meetings
147. Planning
148. Follow-Up
149. Use and Misuse of Procedures
150. Use of Questions
151. Use of Teaching Aids
152. Types of Teaching Aids
153. Display Aids
154. Duplicated Aids
155. Projected Aids
156. Three-Dimensional Aids
157. Electronic Media Devices
158. Field Trips
159. Additional Training Resources
160. Summary
161. Review Questions
162. Exercises
163. Endnotes
164. 5 Interpersonal Communications
165. Chapter Objectives
166. Cultural, Environmental, and Psychological Factors
167. Processes of Communications
168. Barriers to Effective Communications
169. Failure to Listen
170. Status Differences
171. Psychological Size
172. Noise
173. Language Barriers
174. Fear of Criticism
175. Jumping to Conclusions
176. Filtering
177. Individual Sentiments and Attitudes
178. Intentional Suppression or Manipulation of Communications
179. Complexity of Communications Channels
180. Overloading of Communications Channels
181. Overstructuring of Communications Channels
182. Overcoming Communication Barriers
183. Determine Objectives
184. Practice Empathy
185. Obtain Feedback
186. Keep Subordinates Informed
187. Be Consistent in Communicating
188. Make Actions Speak Louder than Words
189. Listen, Understand, and Be Understood
190. Characteristics of Communications
191. Autocratic Communications
192. Democratic Communications
193. Free Rein Communications
194. Types of Communicators
195. Written Communications
196. Clarity of Expression
197. Simplicity
198. Accuracy
199. Arrangement
200. Style
201. Summary, Conclusions, Recommendations, and Plan of Action
202. Format
203. Email
204. Effectively Managing Your Email
205. The Four Ds for Decision-Making Model
206. Decide what to do with each and every message
207. Do it (if it takes less than two minutes)
208. Delegate it
209. Defer it
210. Use the 4 Ds model every day
211. Manuals—Orders
212. Briefing
213. Proofreading and Editing
214. Typical Deficiencies in Writing
215. Summary
216. Review Questions
217. Exercises
218. Endnotes
219. 6 Principles of Employee Interviewing
220. Chapter Objectives
221. Interrogation versus Interview
222. Major Functions of the Interview
223. Preparation for an Employee Interview
224. Preliminary Planning
225. Privacy
226. Types of Questions
227. Conducting an Interview
228. Interview Opening
229. Use of Questions
230. Interviewer Attitude
231. Employee-Centered Approach
232. Active Listening
233. Elimination of Bias
234. Confidential Agreements
235. Advice Giving
236. Psychological Reactions in the Interview
237. Types of Personnel Interviews
238. Informal Interview
239. Employment Interview
240. Progress Interview
241. Grievance Interview
242. Problem-Solving Interview
243. Disciplinary Action Interview
244. Separation Interview
245. Recording of Results
246. Evaluation of Results
247. Causes of Unsuccessful Interviews
248. Summary
249. Review Questions
250. Exercises
251. Case 1: The Transfer Interview
252. Case 2: The Grievance Interview
253. Case 3: The Problem-Solving Interview
254. Endnotes
255. 7 Some Psychological Aspects of Supervision
256. Chapter Objectives
257. Drives, Satisfactions, and Needs
258. Drives
259. Satisfactions
260. Needs
261. Inferiority Complex
262. Catharsis
263. Fixation and Regressive Behavior
264. Supervisory Problem: The Frustrated Employee
265. Nature of Frustration
266. Barriers Causing Frustration
267. External Barriers
268. Internal Barriers
269. Frustration and Performance
270. Some Common Reactions to Frustration
271. Aggression
272. Attitude of Resignation
273. Escape
274. Excuses and Rationalizations
275. Regression
276. Fixations
277. Frustration Prevention
278. Relief for Frustration: Some Commonsense Approaches
279. Summary
280. Review Questions
281. Exercises
282. Endnotes
283. 8 Special Problems in Counseling and Remediation
284. Chapter Objectives
285. Nature of Problem Drinking
286. Development and Symptoms of Problem Drinking
287. Development of the Problem
288. Symptoms of the Problem
289. Some Options in Treating the Problem Drinker
290. Off-the-Job Problem Drinking
291. Indirect Solicitation for Help
292. Job-Related Problem Drinking
293. Drinking and Deteriorating Job Performance
294. Counseling for the Problem Drinker
295. Preliminary Action
296. Counseling Sessions
297. Note Taking
298. Referral
299. Objective of Professional Counseling
300. Emotional and Personal Problems
301. Psychological Symptoms
302. Physiological Symptoms
303. Supervisory Role
304. Counseling for the Emotionally Troubled Subordinate
305. Management and Remediation of Emotional Distress
306. Occupational Stress
307. Depression
308. Suicide Awareness and Prevention
309. Family Discord
310. Trauma-Producing Incidents
311. Summary
312. Review Questions
313. Exercises
314. Endnotes
315. 9 Employee Dissatisfaction and Grievances
316. Chapter Objectives
317. Dissatisfaction with Work Environment
318. Inept Supervisory Practices
319. Misunderstandings of Policies, Rules, and Procedures
320. Management Failures
321. Rules of Conduct
322. Rule Enforcement
323. Due Process Violations
324. Supervisory Influence on Non–Job-Related Employee Behavior
325. Recognition of Employee Dissatisfaction
326. Supervisory Approaches to Employee Dissatisfaction
327. Employee Grievances
328. Noncontractual Matters
329. Contractual Violations and Grievances
330. Working with Unions
331. Summary
332. Review Questions
333. Exercises
334. Endnotes
335. 10 Discipline Principles, Policies, and Practices
336. Chapter Objectives
337. Forms of Discipline
338. Positive Discipline
339. Negative Discipline
340. Adverse Effects of Punishment
341. Detection of Problem Employee Behavior
342. Requisites of Punishment
343. Certainty
344. Swiftness
345. Fairness and Impartiality
346. Consistency
347. Deterrence for Others
348. Discipline by Example
349. Upward Discipline
350. Interdependency of Discipline, Morale, and Esprit de Corps
351. Reversals of Administrative Actions
352. Results of Unsustained Disciplinary Actions
353. Complaint Investigation Policy
354. Procedure
355. Objectives
356. Vicarious Liability
357. Coroner’s Transcripts
358. Summary
359. Review Questions
360. Exercises
361. Endnotes
362. 11 Personnel Complaint Investigation Procedures and Techniques
363. Chapter Objectives
364. Case Preparation
365. Sources of Complaints
366. Internal Complaints
367. External Complaints
368. Anonymous Complaints
369. Non–Job-Related Misconduct
370. Observed Infractions
371. Discuss in Private
372. Record Results
373. Follow Up
374. Complaint Types
375. Primary Complaints
376. Anonymous Complaints
377. Complaints from Intoxicated Persons
378. Second-Party Complaints
379. Recording of Complaints
380. Complaint Investigation
381. Avoidance of Premature Conclusions
382. Prevention of Additional Harm
383. Arrest and Booking of Employees
384. Promptness of Investigation
385. Collection of Negative Information
386. Personnel Record Check
387. Interview of the Accused Employee
388. Legal Counsel
389. Written Statements
390. Avoidance of Face-to-Face Encounters
391. Searches
392. Lineups
393. Investigative Aids
394. Physical Tests
395. Procedural Due Process Requirements
396. Charges and Specifications
397. Balancing Test
398. Protective Rules for Employees
399. Reporting Procedures
400. Investigative Report
401. Pagination and Cross-References
402. Avoidance of Offensive Terminology
403. Classification of Complaint Investigations
404. Discipline and the News Media
405. Disposition of Complaints
406. Notification to the Complainant
407. Notification to the Accused Employee
408. Imposition of a Penalty
409. Disciplinary Failures
410. Summary
411. Review Questions
412. Exercises
413. Endnotes
414. 12 Personnel Evaluation Systems and Performance Rating Standards
415. Chapter Objectives
416. Objectives of Evaluation Systems
417. A Case for Evaluation Systems
418. Causes of Evaluation System Failures
419. Indifference
420. Employee Pressures
421. Failure to Train Raters
422. Rating Abuses
423. Slipshod Procedures
424. Rating Shortcuts
425. Gathering and Recording of Performance Data
426. Recording Methods
427. Critical Incident Technique
428. Rating Traits
429. Performance Standards
430. Rating Criteria
431. Patrol and Traffic Personnel
432. Investigative Personnel
433. Staff and Auxiliary Personnel
434. Rating Standards
435. Employee Ranking
436. Representative Employee Standard
437. Ideal Employee Standard
438. Numerical Standard
439. Forced-Choice Standard
440. Rater Characteristics
441. Common Rating Errors
442. Leniency
443. Personal Bias
444. Central Tendency
445. Halo or Horns Effect
446. Related Traits
447. Overweighting or Recency
448. Subjectivity
449. Validity and Reliability of Ratings
450. Validity
451. Reliability
452. Evaluation Period
453. Rating Methods
454. Composite Ratings
455. Group Ratings
456. Individual Trait Ratings
457. Discussion of Rating with Employee
458. Interview
459. Acknowledgment of Rating
460. Follow-Up
461. Written Notification of Rating
462. Summary
463. Review Questions
464. Exercises
465. Endnotes
466. 13 Tactical Deployment of Field Forces
467. Chapter Objectives
468. Supervisory Responsibilities in Unusual Occurrences
469. Basic Procedures for Unusual Occurrences
470. Communication of Field Intelligence
471. Establishment of a Command Post
472. Incident Command System (ICS)
473. Reconnaissance
474. Logistics Aide and Press Relations Officer
475. Operational Guidelines for Unusual Occurrences
476. Barricaded Persons
477. Hostages
478. Direction of Assault
479. Operating Procedures in Hostage and Barricaded Suspect Cases
480. Preliminary Operations
481. General Considerations
482. Rational Suspect
483. Emotionally Troubled Suspect
484. Assault Tactics
485. Response to the Active Shooter
486. Search for Other Suspects
487. Arrest of Suspect
488. Civil Disorder: Minor Unlawful Assemblies
489. Civil Disorder: Major Disturbances
490. Communications
491. Field Tactics
492. Use of Force
493. Arrests
494. Use of Chemical Agents
495. Hostile Sniper Fire
496. Limited Withdrawal
497. Follow-Up Action
498. Labor Disputes
499. Maintenance of Impersonal Attitude
500. Avoidance of Fraternizing
501. Display of Weapons
502. Meeting with Labor and Management Representatives
503. Control Tactics
504. Strike Scene Arrests
505. Disaster Control
506. Basic Operational Procedures
507. Evacuation
508. Rescue
509. Chemical, Biological, or Radiological Attack
510. Indicators of a Chemical Attack
511. Indicators of a Biological Attack14
512. Indicators of a Radiological Attack
513. Response Actions
514. Aircraft Crashes
515. Precautions in Rendering Aid
516. Security of Military Aircraft
517. Bomb Threats
518. Evacuation Procedures
519. Search of Premises
520. Bomb Precautions
521. Major Fires
522. Evacuation of Fire Area
523. Antilooting Patrols
524. Area Searches
525. Missing Children
526. Broadcasting Procedures
527. Initial Search
528. Operating Procedures for Widespread Search
529. Search Teams
530. Residential Search Patterns
531. Open-Area Search
532. Wanted Persons
533. On-Scene Procedures
534. Search Strategies
535. Business District Searches
536. Building Searches
537. Department of Homeland Security Initiatives
538. Summary
539. Review Questions
540. Exercises
541. Endnotes
542. 14 Legal Knowledge Every Supervisor and Manager Should Have
543. Chapter Objectives
544. Police–Citizen Contacts
545. Investigative Detentions
546. Terry Stop and Frisk
547. Motor Vehicle Stops
548. Totality of the Circumstances
549. Vehicular Pursuits
550. Identification of Suspects
551. Canine Sniffs
552. Search Incident to Arrest
553. Automobile Searches
554. Interrogation of Suspects or Arrestees
555. Miranda Warnings
556. Exceptions to Miranda
557. Routine Booking Exception
558. Routine Traffic Stops for Traffic Violations Exception
559. Unsolicited Statements
560. Public Safety Exception
561. Juvenile Issues
562. Hot Pursuit
563. Consent
564. Law Enforcement Agencies’ Obligations to Persons with Disabilities
565. DNA
566. School Search Policy
567. Searches of Parolees
568. Liability
569. The Law Enforcement Officers Safety Act (LEOSA)
570. Family and Medical Leave Act
571. Police Activity and the First Amendment
572. Conclusion
573. Summary
574. Review Questions
575. Exercises
576. Endnotes
577. 15 Other Important Supervisory and Management Topics
578. Chapter Objectives
579. Ensuring Officer Safety
580. Coaching Officers on Street Survival
581. Responding to Individuals with Behavioral Health Issues
582. Officer-Involved Domestic Violence
583. The Ferguson Effect
584. Conflict Resolution and Management
585. Dealing with the Media
586. Making Meetings More Productive
587. Effective Time Management
588. Managing Change
589. Summary
590. Review Questions
591. Exercises
592. Endnotes
593. Index
594. A
595. B
596. C
597. D
598. E
599. F
600. G
601. H
602. I
603. J
604. K
605. L
606. M
607. N
608. O
609. P
610. Q
611. R
612. S
613. T
614. U
615. V
616. W
617. Z