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Test Bank for Personal Development for Life and Work, 10th Edition

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  • ISBN-10 ‏ : ‎ 0538450231
  • ISBN-13 ‏ : ‎ 978-0538450232
  • Author: L. Ann Masters

Personal Development for Life and Work is designed to help students recognize the importance of soft skills, critical thinking skills, and a strong work ethic in today’s workplace. The text is divided into four parts: 1) It’s all About You; 2) It’s All About Communicating; 3) It’s All About Working with Others; 4) It’s All About Workplace Success. Chapters are arranged in short sections that include self-assessments, case studies, and activities that are appropriate for both business and personal situations. Topics keep the reader’s attention; coverage is thorough without being overwhelming.

Table of contents:

  1. Part 1: It’s all about You
  2. Chapter 1: Self-Esteem
  3. 1.1 Know and Accept Yourself
  4. 1.2 Believe in Yourself
  5. 1 Points To Remember
  6. Key Terms
  7. Chapter Activities
  8. Critical Thinking
  9. Chapter 2: Self-Development
  10. 2.1 Develop a Self-Improvement Plan
  11. 2.2 Improvement Requires Work
  12. 2 Points To Remember
  13. Key Terms
  14. Chapter Activities
  15. Critical Thinking
  16. Chapter 3: Attitude
  17. 3.1 Attitude Is Important
  18. 3.2 Attitudes Are Contagious
  19. 3 Points To Remember
  20. Key Terms
  21. Chapter Activities
  22. Critical Thinking
  23. Chapter 4: Image
  24. 4.1 Image Matters
  25. 4.2 Image in the Workplace
  26. 4 Points To Remember
  27. Key Terms
  28. Chapter Activities
  29. Critical Thinking
  30. Part 2: It’s all about Communicating
  31. Chapter 5: Communication Essentials
  32. 5.1 Communication Basics
  33. 5.2 Barriers to Communication
  34. 5.3 Listening Skills
  35. 5 Points To Remember
  36. Key Terms
  37. Chapter Activities
  38. Critical Thinking
  39. Chapter 6: Getting Your Message Across
  40. 6.1 Communication Styles
  41. 6.2 Conversation Skills
  42. 6 Points To Remember
  43. Key Terms
  44. Chapter Activities
  45. Critical Thinking
  46. Chapter 7: Communicating with Coworkers and Supervisors
  47. 7.1 Fitting In and Getting Along
  48. 7.2 Becoming a Team Player
  49. 7.3 Working with Your Supervisor
  50. 7.4 Communicating Electronically
  51. 7 Points To Remember
  52. Key Terms
  53. Chapter Activities
  54. Critical Thinking
  55. Chapter 8: Managing Conflict
  56. 8.1 What Is Conflict?
  57. 8.2 How Is Conflict Resolved?
  58. 8 Points To Remember
  59. Key Terms
  60. Chapter Activities
  61. Critical Thinking
  62. Chapter 9: Meeting Essentials
  63. 9.1 Meeting Basics
  64. 9.2 Planning and Conducting Meetings
  65. 9 Points To Remember
  66. Key Terms
  67. Chapter Activities
  68. Critical Thinking
  69. Part 3: It’s all about working with others
  70. Chapter 10: Applying Critical Work Skills
  71. 10.1 Self-Management Tools
  72. 10.2 Efficient Work Habits
  73. 10.3 Public Speaking
  74. 10 Points To Remember
  75. Key Terms
  76. Chapter Activities
  77. Critical Thinking
  78. Chapter 11: Developing Customer Focus
  79. 11.1 Customer Expectations
  80. 11.2 Good Customer Relations
  81. 11 Points To Remember
  82. Key Terms
  83. Chapter Activities
  84. Critical Thinking
  85. Chapter 12: Valuing Diversity
  86. 12.1 Our Diverse Society
  87. 12.2 Understanding Other Cultures
  88. 12.3 Fairness in the Workplace
  89. 12 Points To Remember
  90. Key Terms
  91. Chapter Activities
  92. Critical Thinking
  93. Chapter 13: Acting Ethically
  94. 13.1 Leading an Ethical Life
  95. 13.2 Right and Wrong in the Workplace
  96. 13 Points To Remember
  97. Key Terms
  98. Chapter Activities
  99. Critical Thinking
  100. Part 4: It’s all about Workplace Success
  101. Chapter 14: Developing Leadership Skills and Managing Change
  102. 14.1 What Makes a Leader?
  103. 14.2 Empowering and Influencing Others
  104. 14.3 Leading Change and Innovation
  105. 14 Points To Remember
  106. Key Terms
  107. Chapter Activities
  108. Critical Thinking
  109. Chapter 15: Getting the Job
  110. 15.1 Analyze Your Interests and Qualifications
  111. 15.2 Networking and Other Sources of Job Leads
  112. 15.3 Job Search Documents
  113. 15.4 The Job Interview
  114. 15 Points To Remember
  115. Key Terms
  116. Chapter Activities
  117. Critical Thinking
  118. Chapter 16: Taking Charge of Your Career
  119. 16.1 Getting Off to a Great Start
  120. 16.2 Planning Your Career
  121. 16.3 Networking—It Never Stops
  122. 16 Points To Remember
  123. Key Terms
  124. Chapter Activities
  125. Critical Thinking
  126. Endnotes
  127. Glossary
  128. Index

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