This is completed downloadable of Test Bank for ORGB 3rd Edition by Nelson

Product Details:

ISBN 10: 0176873384

ISBN 13: 9780176873387

Author: Nelson, Debra; Quick, James; Armstrong, Ann; Roubecas, Chris; Condie, Joan

ORGB, Third Canadian Edition, offers comprehensive coverage of contemporary organizational behavior topics in a format that is engaging and accessible for today’s learners. Our flexible hybrid solution was developed based on feedback from both Canadian instructors and students, reflecting today’s students’ study and reading habits. The third Canadian edition includes more examples from an assortment of organizations to appeal to a wider variety of programs, including legal assistance and hospitality. The product also includes contemporary cases, examples, self-assessments, and additional activities for active learning to help make the content applied and relevant for today’s on-the-go student.

Table of Content:

Part 01 IntroductIon
Chapter 1 Organizational Behaviour and Opportunities
1-1 Human Behaviour in Organizations
Understanding Human Behaviour
Interdisciplinary Influences
1-2 Behaviour in Times of Change
1-3 The Organizational Context
Organizations as Open Systems
1-4 The Formal and Informal Organization
1-5 Diversity of Organizations
1-6 Change Creates Opportunities
Four Challenges for Managers Related to Change
1-7 Learning about Organizational Behaviour
Objective Knowledge
Skill Development
Application of Knowledge and Skills
1-8 Design Thinking
What about You? Learning Style Inventory
Mini Case: Brian Cowell
Shopify Running Case: A Canadian Success
Chapter 2 Organizational Challenges for Today
2-1 Competing in the Global Economy
Social and Political Changes
Cultural Differences
2-2 Cultural Differences and Work-Related Attitudes
Individualism/Collectivism
Power Distance
Uncertainty Avoidance
Masculinity/Femininity
Time Orientation
Indulgence
Developing Cross-cultural Sensitivity
2-3 The Diverse Workforce
Cultural Diversity
Gender Diversity
LGBTQ2+ Diversity
Age Diversity
Ability Diversity
Valuing Diversity
Diversity’s Benefits and Problems
2-4 Ethics, Character, and Personal Integrity
Consequential Theories of Ethics
Rule-based Theories of Ethics
Character Theories of Ethics
2-5 Ethical Dilemmas Facing the Organization Today
Employee Rights
Sexual Harassment
Organizational Justice
Whistle Blowing
Social Responsibility
Codes of Ethics
2-6 Technological Innovation and Today’s Workforce
Alternative Work Arrangements
Impact of Technology on Management
Helping Employees Adjust to Technological Change
What about You? Planning for a Global Career
Mini Case: Jill Warner
Shopify Running Case: Diversity in Question
Part 02 Individuals Within Organizations
Chapter 3 Personality and Perception
3-1 Individual Differences and Organizational Behaviour
Skills and Abilities
3-2 Personality
Big Five Personality Trait Model
The Dark Triad
HEXACO Personality Model
Other Important Personality Traits
Core Self-Evaluation (CSE)
Self-Monitoring
Positive/Negative Affect
Situational Variables
3-3 Personality Assessment in Organizations
Common Personality Assessment Tools
The Myers-Briggs Type Indicator® Instrument
3-4 Social Perception
Observation
Attribution
Integration and Confirmation
3-5 Bias and Barriers to Social Perception
Biases in Observation
Biases in Attribution
Biases in Integration and Confirmation
3-6 Impression Management
What about You? Are You a High or Low Self-Monitor
Mini Case: Race Problems in Canada
Shopify Running Case: Building the Company
Chapter 4 Emotions, Attitudes, and Ethics
4-1 Emotions
Emotional Labour
Emotional Intelligence
Emotional Display Rules
Emotional Contagion
4-2 Attitudes
The ABC Model
4-3 Attitude Formation
Attitudes and Behaviour
Cognitive Dissonance
4-4 Work Attitudes
Job Satisfaction
Organizational Citizenship versus Workplace Deviance
Organizational Commitment and Job Satisfaction
4-5 Persuasion and Attitude Change
Source Characteristics That Affect Persuasion
Target Characteristics That Affect Persuasion
Message Characteristics That Affect Persuasion
Cognitive Routes to Persuasion
4-6 Ethical Behaviour
Corporate Social Responsibility
4-7 Factors That Affect Ethical Behaviour
Values
Age and Culture in Values
Locus of Control
Machiavellianism
Cognitive Moral Development
What about You? Assess Your Job Satisfaction
Mini Case: Doing All That Is Necessary? SNC Lavalin
Shopify Running Case: In Support of Free Speech
Chapter 5 Motivation
5-1 Motivation
Internal Motivators and External Incentives
Scientific Management—A Process Theory
The Hawthorne Studies—A Needs Theory
5-2 Maslow’s Need Hierarchy—A Needs Theory
Theory X and Theory Y—A Needs Theory
ERG Theory—A Needs Theory
5-3 McClelland’s Need Theory—A Needs Theory
Need for Achievement (nAch)
Need for Power (nPow)
Need for Affiliation (nAff)
5-4 Equity Theory—A Process Theory
The Resolution of Inequity
New Perspectives onEquity Theory: EquitySensitivity
5-5 Expectancy Theory—A Process Theory
Motivational Problems
Motivation and Moral Maturity
5-6 Goal-setting Theory—A Needs Theory
Clarity
Challenge
Commitment
Feedback
Task Complexity
5-7 Cultural Differences in Motivation
What’s Important to Employees
Mini Case: Engage!
Shopify Running Case: Employee Motivation with Spinify
Chapter 6 Stress and Well-Being at Work
6-1 What Is Stress?
Stress—A Worldwide Issue
6-2 Four Approaches to Stress
The Homeostatic/Medical Approach
The Cognitive Appraisal Approach
The Person–Environment Fit Approach
The Psychoanalytic Approach
6-3 The Stress Response
6-4 Sources of Work Stress
Work Demands
Nonwork Demands
6-5 Two Models Linking Stress Sources to Negative Consequences
Job Demand-Control-Support Model
Effort–Reward Imbalance Model
6-6 The Positive Consequences of Stress
6-7 Individual Differences in the Stress–Strain
Self-Esteem, Self-Efficacy, and Negative Affectivity
Type A Behaviour Pattern
Personality Hardiness
Self-Reliance
6-8 Preventive Stress Management
Organizational Stress Prevention
Individual Prevention
What about You? Are You Self-Reliant?
Mini Case: 69 Days of Stress
Shopify Running Case: Avoiding Talent Drain
Part 03 Interpersonal processes and Behaviour
Chapter 7 Decision Making by Individuals and Groups
7-1 The Decision-making Process
7-2 Models and Limits of Decision Making
Rational Model
Bounded Rationality Model
Vroom-Yetton-Jago Normative Decision Model
Z Model
Garbage Can Model
Escalation of Commitment
7-3 Individual Influences on Decision Making
Risk and the Manager
Cognitive Styles
Personality, Attitudes, and Values
Intuition
Creativity
7-4 The Group Decision-making Process
Advantages and Disadvantages of Group Decision Making
Limits of Group Decision Making
Techniques for Group Decision Making
Factors in Selecting the Appropriate Technique
Special Decision-making Groups
7-5 Diversity and Culture in Decision Making
7-6 Participation in Decision Making
The Effects of Participation
Foundations for Participation and Empowerment
What Level of Participation?
What about You? Who Owns the Fish?
Mini Case: And the Grammy Goes To …
Shopify Running Case: Bricks, Mortar, and Green
Chapter 8 Communication
8-1 Interpersonal Communication
An Interpersonal Communication Model
Reflective Listening
8-2 Barriers and Gateways to Communication
Perceptual Filters
Masculine vs. Feminine Communication Differences
Cultural Diversity
Language
8-3 Defensive and Nondefensive Communication
Defensive Communication at Work
Defensive Tactics
Nondefensive Communication
8-4 Nonverbal Communication
Kinesics
Paralanguage
Proxemics
8-5 Communicating through Technology
Digital Natives
Social Media
Drawbacks of Digital Communication
Benefits of Digital Communication
Digital Communication at Work
8-6 Communication Skills for Effective Managers
Expressiveness
Empathy and Sensitivity
Persuasiveness
Informative Managing Style
What about You? Are You an Active Listener?
Mini Case: Smartphones: Promoting Communication Connectedness or Disconnectedness?
Shopify Running Case: Shopify Introduces Timeline
Chapter 9 Groups and Teams
9-1 Groups and Teams
9-2 Group Formation and Development
Group Formation
Diversity
Models of Group Development
Punctuated Equilibrium Model
9-3 Group Behaviour and Effectiveness
Factors That Influence Group Behaviour
Group Cohesion
Factors That Influence Group Effectiveness
9-4 Types of Teams
Cross-Functional Teams
Self-Managed Teams
Virtual Teams
9-5 Advantages and Disadvantages of Teams
Advantages of Teams
Social Benefits to Individuals
Disadvantages of Teams
What about You? How Cohesive Is Your Group?
Mini Case: F1 Pit Crews Are the Epitome of Teamwork
Shopify Running Case: Providing the Narrative for Customers
Chapter 10 Conflict and Negotiation
10-1 The Nature of Conflicts in Organizations
Functional versus Dysfunctional Conflict
Phases of Conflict
10-2 Sources of Conflict in Organizations
Task Conflict
Process Conflict
Relationship Conflict
10-3 Approaches to Conflict
Framing the Conflict
Conflict Management Styles
10-4 Conflict Management Techniques
Superordinate Goals
Expanding Resources
Changing Personnel
Changing Structure
Improving Communication
Negotiating
Ineffective Conflict Management Techniques
10-5 Negotiation as a Conflict Management Technique
Cultural Differences in Negotiation
Before Negotiating
The Zone of Potential Agreement (ZOPA)
10-6 Beyond Negotiating
What about You? What Is Your Conflict-handling Style?
Mini Case: Conflict Escalation between Neighbours
Shopify Running Case: #DeleteShopify
Chapter 11 Power and Political Behaviour
11-1 What Is Power
11-2 Sources and Bases of Power in Organizations
Positional Bases of Power
Personal Bases of Power
11-3 Using and Abusing Power in Organizations
Influence Maps
Increasing Power
Bullying
Sexual Harassment
11-4 Using Power Ethically
11-5 Political Behaviour in Organizations
Dimensions of Political Behaviour
Influence Tactics
Political Skill
11-6 Managing Political Behaviour
Sharing Power: Empowerment
Managing Up
What about You? How Politically Skilled Are You?
Mini Case: Sexual Harassment in Parliament
Shopify Running Case: Political Behaviour
Chapter 12 Leadership
12-1 Leadership versus Management
Leadership Theories
12-2 Trait Theories
12-3 Behavioural Theories
Foundations of Behavioural Research
The Leadership Grid®
12-4 Contingency Theories
Fiedler’s Contingency Theory
Path–Goal Theory
Hersey-Blanchard Situational Leadership® Model
12-5 Transactional Theories
Leader–Member Exchange (LMX)
12-6 Inspirational Leadership Theories
12-7 Important Concepts in Leadership
Emotional Intelligence
Trust
Ethics
Gender and Leadership
12-8 Followership
Types of Followers
12-9 Guidelines for Leadership
What about You? How Does Your Supervisor Lead?
Mini Case: Dwane Casey and the Toronto Raptors
Shopify Running Case: Growing the Brand
Chapter 13 Organizational Culture
13-1 What Is Organizational Culture?
Components of Organizational Culture
Impact of Culture on Organizational Members
Differentiation of Culture
Advantages and Disadvantages of Organizational Culture
13-2 Levels of Organizational Culture
Artifacts
Shared and Espoused Values
Assumptions
13-3 How Culture Is Started, Shaped, and Reinforced
What Leaders Pay Attention
How Leaders React to Crises
How Leaders Behave
How Leaders Allocate Rewards
How Leaders Hire and Fire Individuals
13-4 Organizational Socialization
The Socialization Process
Outcomes of Socialization
13-5 Changing Organizational Culture
Developing an Ethical Organizational Culture
Developing a Culture of Empowerment and Quality
Evaluating Organizational Change
13-6 The Relationship of Culture to Corporate Performance
The Strong Culture Perspective
The Adaptation Perspective
What about You? Organizational Culture and Ethics
Mini Case: The Great Little Box Company
Shopify Running Case: Culture of Optimism and Creativity
Chapter 14 Learning and Performance Management
Models of Learning in Organizations
14-1 Classical Conditioning
Reinforcement Theory
14-2 Social and Cognitive Theories of Learning
Bandura’s Social Learning Theory
Cognitive Theories of Learning
14-3 The Value of Thinking about Learning
14-4 Performance Management
Defining Performance
Goals Improve Performance Evaluation
Measuring Performance
14-5 Performance Feedback
360-Degree Feedback
Developing People and Enhancing Careers
Key Characteristics of an Effective Appraisal System
14-6 Rewarding Performance
Individual versus Team Reward Systems
The Power of Earning
14-7 Correcting Poor Performance
Coaching, Counselling, and Mentoring
What about You? How Do You Correct Poor Performance?
Mini Case: Murder–Suicide at BC Government Office
Shopify Running Case: Continued Learning as a Path to Success
Part 04 Organizational Processes and structures
Chapter 15 Jobs and the Design of Work
15-1 Work in Organizations
The Meaning of Work
Jobs in Organizations
15-2 Traditional Approaches to Job Design
Scientific Management
Job Enlargement/Job Rotation
Job Enrichment
15-3 Job Characteristics Theory
Importance of Experienced Meaningfulness
Expanding the Job Characteristics Model
15-4 Alternative Approaches to Job Design
Social Information Processing
Job Crafting and I-deals
Job Design in the Changing World of Work
International Perspectives on the Design of Work
The Japanese Approach
The German Approach
The Scandinavian Approach
15-5 Contemporary Issues in the Design of Work
Telecommuting
Alternative Work Patterns
Technology at Work
Skill Development
What about You? Diagnosing Your Job
Mini Case: CKCK (CTV) Regina: Job Design Changes for the Newsroom Journalist
Shopify Running Case: Flexible Work Arrangements
Chapter 16 Organizational Design and Structure
16-1 Impact of Structure on Employees
16-2 Design Dimensions
16-3 Basic Structures
Experiences with Structure
Mechanistic and Organic Structures
16-4 Contextual Variables
Size
Technology
Environment
Strategy and Goals
Interaction Between Structure and People
16-5 Forces Reshaping Organizations
Life Cycles in Organizations
Globalization
Changes in Information-processing Technologies
Demands on Organizational Processes
16-6 Emerging Organizational Structures
Disruptive Organizational Designs
16-7 Consequences of a Poor Structure
What about You? Managers of Today and the Future
Mini Case: Great Little Box Company
Shopify Running Case: Shopify’s Global Structure
Chapter 17 Managing Change
17-1 Forces for Change in Organizations
External Forces
Internal Forces
17-2 The Scope of Change
The Change Agent’s Role
17-3 Resistance to Change
Major Reasons People Resist Change
Managing Resistance to Change
17-4 Lewin’s Model for Managing Change
17-5 Determining the Need for Organization Development Interventions
Diagnosis and Needs Analysis
17-6 Group-focused Techniques for OD Intervention
Survey Feedback
Management by Objectives
Product and Service Quality Programs
Team Building
Process Consultation
17-7 Individual-focused Techniques for OD Intervention
Skills Training
Leadership Training and Development
Executive Coaching
Job Redesign
Health Promotion Programs
Career Planning
Are Organization Development Efforts Effective?
What about You? Applying the Force-Field Analysis Tool
Mini Case: TD and Canada Trust
Shopify Running Case: Disrupting the Retail Status Quo
Chapter 18 Career Management
18-1 Occupational and Organizational Choice Decisions
Preparing for the World of Work
Occupational Choice
Organizational Choice and Entry
18-2 Foundations for a Successful Career
Becoming Your Own Career Coach
Emotional Intelligence and Career Success
18-3 The Career Stage Model
18-4 The Establishment Stage
Psychological Contracts
Socialization Stress
18-5 The Advancement Stage
Career Paths and Career Ladders
Finding a Mentor
Dual-Career Partnerships
Work–Home Conflicts
18-6 The Maintenance Stage
Sustaining Performance
Becoming a Mentor
18-7 The Withdrawal Stage
Planning for Change
Retirement
18-8 Career Anchors
18-9 Career Resources
What about You? Assess Your Flexibility Skills
Mini Case: My Friend Morgan
Shopify Running Case: Dev Degree Addressing Brain Gain
Notes
Index
Tear-out Chapter Review Cards