This is completed downloadable of Test Bank For Business Communication Essentials: Fundamental Skills for the Mobile-Digital-Social Workplace (8th Edition) (What’s New in Business Communication) 8th Edition
Product Details:
- ISBN-10 : 0134729404
- ISBN-13 : 978-0134729404
- Author: Courtland L. Bovée, John V. Thill
Launch your career using modern communication skills
For the past two decades, business communication has been in a constant flux, with email, web content, social media, and mobile devices changing the rules of the game. Business Communication Essentials: Fundamental Skills for the Mobile-Digital-Social Workplace equips you with the fundamental skills for a career in the modern, mobile workplace. With a balance of basic business English, communication approaches, and the latest technology, the text covers writing, listening, and presentation strategies in a contemporary manner. In the 8th Edition, Bovee and Thill provide numerous exercises, tools, and online resources to prepare you for the new reality of mobile communications, and emerging trends, for a bright start in the business.
Table of Content:
- PART 1 Business Communication Foundations
- 1 Professional Communication in Today’s Digital, Social, Mobile World
- Learning Objectives
- Communication Matters . . .
- Why Communication Is the Most Important Business Skill
- Learning Objective
- Communication Is Important to Your Career
- Communication Is Important to Your Company
- What Makes Business Communication Effective?
- Communicating as a Professional
- Learning Objective
- Understanding What Employers Expect from You
- Communicating in an Organizational Context
- Adopting an Audience-Centered Approach
- Exploring the Communication Process
- Learning Objective
- The Basic Communication Model
- The Social Communication Model
- The Mobile Revolution
- Learning Objective
- The Rise of Mobile as a Business Communication Platform
- How Mobile Technologies Are Changing Business Communication
- Committing to Ethical Communication
- Learning Objective
- Distinguishing Ethical Dilemmas from Ethical Lapses
- Making Ethical Choices
- Communicating in a World of Diversity
- Learning Objective
- The Advantages and Challenges of a Diverse Workforce
- Key Aspects of Cultural Diversity
- Cultural Context
- Legal and Ethical Differences
- Social Customs
- Nonverbal Communication
- Age Differences
- Gender Differences
- Religious Differences
- Ability Differences
- Advice for Improving Intercultural Communication
- Writing for Multilingual Audiences
- Speaking with Multilingual Audiences
- Using Technology to Improve Business Communication
- Learning Objective
- Keeping Technology in Perspective
- Using Tools Productively
- Guarding Against Information Overload
- Web-Based Meetings
- Videoconferencing and Telepresence
- Shared Online Workspaces
- Voice Technologies
- Mobile Business Apps
- Workgroup Messaging
- Wikis
- Internet of Things
- Data Visualization
- Crowdsourcing and Collaboration Platforms
- Applicant Tracking Systems
- Blogging
- Content Curation
- Podcasting
- Online Video
- User-Generated Content
- Gaming Technologies
- Community Q&A Sites
- Social Networking
- Microblogging
- Reconnecting with People Frequently
- Developing Skills for Your Career
- Learning Objective
- The Future of Communication: Real-Time Translation
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Nouns
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- 2 Collaboration, Interpersonal Communication, and Business Etiquette
- Learning Objectives
- Communication Matters . . .
- Communicating Effectively in Teams
- Learning Objective
- Advantages and Disadvantages of Teams
- Characteristics of Effective Teams
- Conflict Resolution in Team Settings
- Collaborating on Communication Efforts
- Learning Objective
- Guidelines for Collaborative Writing
- Technologies for Collaborative Writing
- Collaboration Systems
- Collaboration via Mobile Devices
- Giving—and Responding to—Constructive Feedback
- Making Your Meetings More Productive
- Learning Objective
- Preparing for Meetings
- Conducting and Contributing to Efficient Meetings
- Putting Meeting Results to Productive Use
- Using Meeting Technologies
- Improving Your Listening Skills
- Learning Objective
- Recognizing Various Types of Listening
- Understanding the Listening Process
- Overcoming Barriers to Effective Listening
- Improving Your Nonverbal Communication Skills
- Learning Objective
- Developing Your Business Etiquette
- Learning Objective
- Workplace Etiquette
- Telephone Etiquette
- Mobile Device Etiquette
- Online Etiquette
- Business Etiquette in Social Settings
- The Future of Communication: The Internet of Things
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Pronouns
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- PART 2 The Three-Step Writing Process
- 3 Planning Business Messages
- Learning Objectives
- Communication Matters . . .
- Understanding the Three-Step Writing Process
- Learning Objective
- Analyzing the Situation
- Learning Objective
- Defining Your Purpose
- Developing an Audience Profile
- Gathering Information
- Learning Objective
- Uncovering Audience Needs
- Providing Required Information
- Selecting the Best Combination of Media and Channels
- Learning Objective
- The Most Common Media and Channel Options
- Oral Medium, In-Person Channel
- Oral Medium, Digital Channel
- Written Medium, Print Channel
- Written Medium, Digital Channel
- Visual Medium, Print Channel
- Visual Medium, Digital Channel
- The Unique Challenges of Communication on Mobile Devices
- Factors to Consider When Choosing Media and Channels
- Organizing Your Message
- Learning Objective
- Training
- Distributed Decision Making
- Mobile Glossary
- 3G, 4G, and 5G
- Android and iOS
- Bandwidth
- Cellular Versus Mobile
- Context Awareness
- Geofencing
- Over-the-Top (OTT) Application
- Phablet
- Quick Response (QR) Codes and Near-Field Communication (NFC)
- Project Management
- Remote Workforce Management
- Recruiting
- Defining Your Main Idea
- Limiting Your Scope
- Choosing Between Direct and Indirect Approaches
- Outlining Your Content
- Building Reader Interest with Storytelling Techniques
- The Future of Communication: Haptic Technologies
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Exercises for Perfecting Your Writing
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Verbs
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- 4 Writing Business Messages
- Learning Objectives
- Communication Matters . . .
- Adapting to Your Audience: Being Sensitive to Your Audience’s Needs
- Learning Objective
- Adopting the “You” Attitude
- Maintaining Standards of Etiquette
- Emphasizing the Positive
- Using Bias-Free Language
- Adapting to Your Audience: Building Strong Relationships
- Learning Objective
- Establishing Your Credibility
- Projecting Your Company’s Image
- Adapting to Your Audience: Controlling Your Style and Tone
- Learning Objective
- Creating a Conversational Tone
- Using Plain Language
- Selecting Active or Passive Voice
- Composing Your Message: Choosing Powerful Words
- Learning Objective
- Balancing Abstract and Concrete Words
- Finding Words That Communicate Well
- Composing Your Message: Creating Effective Sentences
- Learning Objective
- Choosing from the Four Types of Sentences
- Using Sentence Style to Emphasize Key Thoughts
- Composing Your Message: Crafting Coherent Paragraphs
- Creating the Elements of a Paragraph
- Topic Sentence
- Support Sentences
- Transitions
- Developing Paragraphs
- Writing Messages for Mobile Devices
- Learning Objective
- The Future of Communication: Machine Learning
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Exercises for Perfecting Your Writing
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Adjectives
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- 5 Completing Business Messages
- Learning Objectives
- Communication Matters . . .
- Revising Your Message: Evaluating the First Draft
- Learning Objective
- Evaluating Your Content, Organization, and Tone
- Evaluating, Editing, and Revising the Work of Other Writers
- Revising to Improve Readability
- Learning Objective
- Varying Sentence Length
- Keeping Your Paragraphs Short
- Using Lists and Bullets to Clarify and Emphasize
- Adding Headings and Subheadings
- Editing for Clarity and Conciseness
- Learning Objective
- Editing for Clarity
- Editing for Conciseness
- Producing Your Message
- Learning Objective
- Designing for Readability
- White Space
- Margins and Justification
- Typefaces
- Type Styles
- Designing Messages for Mobile Devices
- Proofreading Your Message
- Learning Objective
- Distributing Your Message
- Learning Objective
- The Future of Communication: Telepathic Communication
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Exercises for Perfecting Your Writing
- Revising Messages: Clarity [LO-3]
- Revising Messages: Conciseness [LO-3]
- Revising Messages: Conciseness [LO-3]
- Revising Messages: Conciseness [LO-3]
- Revising Messages: Conciseness [LO-3]
- Revising Messages: Modifiers [LO-3]
- Revising Messages: Hedging [LO-3]
- Revising Messages: Indefinite Starters [LO-3]
- Revising Messages: Parallelism [LO-3]
- Revising Messages: Awkward References [LO-3]
- Revising Messages: Dangling Modifiers [LO-3]
- Revising Messages: Noun Sequences [LO-3]
- Revising Messages: Sentence Structure [LO-3]
- Revising Messages: Camouflaged Verbs [LO-3]
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Adverbs
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- PART 3Brief Business Messages
- 6 Crafting Messages for Digital Channels
- Learning Objectives
- Communication Matters . . .
- Digital Channels for Business Communication
- Learning Objective
- Media Choices for Brief Messages
- Compositional Modes for Digital and Social Media
- Creating Content for Social Media
- Optimizing Content for Mobile Devices
- Social Networks
- Learning Objective
- Business Communication Uses of Social Networks
- Strategies for Business Communication on Social Networks
- Content-Sharing Sites
- Learning Objective
- User-Generated Content Sites
- Content Curation Sites
- Community Q&A Sites
- Learning Objective
- Enterprise Social Networking
- Tweetups
- Value-Added Content via Social Networks
- Community Building via Social Media
- Social Video
- Employee Recruiting
- Planning Email Messages
- Writing Email Messages
- Completing Email Messages
- Messaging
- Learning Objective
- The Advantages and Disadvantages of Messaging
- Guidelines for Successful Messaging
- Blogging and Microblogging
- Learning Objective
- Understanding the Business Applications of Blogging
- Adapting the Three-Step Process for Successful Blogging
- Microblogging
- Podcasting
- Learning Objective
- The Future of Communication: Emoticons and Emoji
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Exercises for Perfecting Your Writing
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Prepositions and Conjunctions
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- 7 Writing Routine and Positive Messages
- Learning Objectives
- Communication Matters . . .
- Strategy for Routine Requests
- Learning Objective
- Open with Your Request
- Explain and Justify Your Request
- Request Specific Action in a Courteous Close
- Common Examples of Routine Requests
- Learning Objective
- Asking for Information or Action
- Asking for Recommendations
- Making Claims and Requesting Adjustments
- Strategy for Routine Replies, Routine Messages, and Positive Messages
- Learning Objective
- Open with the Main Idea
- Provide Necessary Details and Explanation
- End with a Courteous Close
- Common Examples of Routine Replies, Routine Messages, and Positive Messages
- Learning Objective
- Answering Requests for Information or Action
- Granting Claims and Requests for Adjustment
- Providing Recommendations and References
- Sharing Routine Information
- Writing Instructions
- Announcing Good News
- Fostering Goodwill
- Sending Congratulations
- Sending Messages of Appreciation
- Offering Condolences
- The Future of Communication: Communication Bots
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Exercises for Perfecting Your Writing
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Periods, Question Marks, and Exclamation Points
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- 8 Writing Negative Messages
- Learning Objectives
- Communication Matters . . .
- Using the Three-Step Writing Process for Negative Messages
- Learning Objective
- Step 1: Planning Negative Messages
- Step 2: Writing Negative Messages
- Step 3: Completing Negative Messages
- Using the Direct Approach for Negative Messages
- Learning Objective
- Open with a Clear Statement of the Bad News
- Provide Reasons and Additional Information
- Close on a Respectful Note
- Using the Indirect Approach for Negative Messages
- Learning Objective
- Open with a Buffer
- Provide Reasons and Additional Information
- Continue with a Clear Statement of the Bad News
- Close on a Respectful Note
- Sending Negative Messages on Routine Business Matters
- Learning Objective
- Making Negative Announcements on Routine Business Matters
- Rejecting Suggestions and Proposals
- Refusing Routine Requests
- Handling Bad News About Transactions
- Refusing Claims and Requests for Adjustment
- Sending Negative Employment Messages
- Learning Objective
- Refusing Requests for Recommendations
- Refusing Social Networking Recommendation Requests
- Rejecting Job Applications
- Giving Negative Performance Reviews
- Terminating Employment
- Sending Negative Organizational News
- Learning Objective
- Responding to Negative Information in a Social Media Environment
- Learning Objective
- The Future of Communication: Augmented Reality and Virtual Reality
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Exercises for Perfecting Your Writing
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Semicolons, Colons, and Commas
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- 9 Writing Persuasive Messages
- Learning Objectives
- Communication Matters . . .
- Using the Three-Step Writing Process for Persuasive Messages
- Learning Objective
- Step 1: Planning Persuasive Messages
- Analyzing the Situation
- Gathering Information
- Selecting the Right Combination of Medium and Channel
- Organizing Your Information
- Step 2: Writing Persuasive Messages
- Step 3: Completing Persuasive Messages
- Developing Persuasive Business Messages
- Learning Objective
- Framing Your Arguments
- Balancing the Three Types of Persuasive Appeals
- Reinforcing Your Position
- Anticipating Objections
- Avoiding Common Mistakes in Persuasive Communication
- Common Examples of Persuasive Business Messages
- Learning Objective
- Persuasive Requests for Action
- Persuasive Presentation of Ideas
- Persuasive Claims and Requests for Adjustments
- Developing Marketing and Sales Messages
- Learning Objective
- Planning Marketing and Sales Messages
- Writing Conventional Marketing and Sales Messages
- Writing Promotional Messages for Social Media
- Creating Promotional Messages for Mobile Devices
- Maintaining High Ethical and Legal Standards
- The Future of Communication: Gestural Computing
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Exercises for Perfecting Your Writing
- Message Strategies: Persuasive Business Messages; Collaboration: Team Projects [LO-2]
- Message Strategies: Persuasive Business Messages; Mobile Skills [LO-2]
- Message Strategies: Marketing and Sales Messages [LO-4]
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Commas
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- PART 4 Longer Business Messages
- 10 Understanding and Planning Reports and Proposals
- Learning Objectives
- Communication Matters . . .
- Applying the Three-Step Writing Process to Reports and Proposals
- Learning Objective
- Analyzing the Situation
- Gathering Information
- Selecting the Right Combination of Media and Channels
- Organizing Your Information
- Supporting Your Messages with Reliable Information
- Learning Objective
- Planning Your Research
- Locating Data and Information
- Evaluating Information Sources
- Using Your Research Results
- Quoting, Paraphrasing, and Summarizing Information
- Drawing Conclusions
- Making Recommendations
- Conducting Secondary Research
- Learning Objective
- Finding Information at a Library
- Finding Information Online
- Online Search Tools
- Online Monitoring Tools
- Search Tips
- Documenting Your Sources
- Conducting Primary Research
- Learning Objective
- Conducting Surveys
- Conducting Interviews
- Planning Informational Reports
- Learning Objective
- Organizing Informational Reports
- Organizing Website Content
- Planning Analytical Reports
- Learning Objective
- Focusing on Conclusions
- Focusing on Recommendations
- Focusing on Logical Arguments
- Planning Proposals
- Learning Objective
- The Future of Communication: Emotion Recognition Software
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Dashes and Hyphens
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- 11 Writing and Completing Reports and Proposals
- Learning Objectives
- Communication Matters . . .
- Writing Reports and Proposals
- Learning Objective
- Adapting to Your Audience
- Drafting Report Content
- Make Your Reports Easier to Read
- Make Your Reports Easier to Write
- Drafting Proposal Content
- Writing for Websites and Wikis
- Learning Objective
- Drafting Website Content
- Collaborating on Wikis
- Illustrating Your Reports with Effective Visuals
- Learning Objective
- Choosing the Right Visual for the Job
- Tables
- Line Charts and Surface Charts
- Bar Charts and Pie Charts
- Data Visualization
- Flowcharts and Organization Charts
- Maps, Illustrations, Diagrams, Infographics, and Photographs
- Video
- Designing Effective Visuals
- Completing Reports and Proposals
- Learning Objective
- Producing Formal Reports and Proposals
- Distributing Reports and Proposals
- The Future of Communication: Three-Dimensional Communication
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Quotation Marks, Parentheses, Ellipses, Underscores, and Italics
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- 12 Developing and Delivering Business Presentations
- Learning Objectives
- Communication Matters . . .
- Planning a Presentation
- Learning Objective
- Analyzing the Situation
- Selecting the Best Media and Channels
- Organizing a Presentation
- Defining Your Main Idea
- Limiting Your Scope
- Choosing Your Approach
- Preparing Your Outline
- Developing a Presentation
- Learning Objective
- Adapting to Your Audience
- Crafting Presentation Content
- Presentation Introduction
- Getting Your Audience’s Attention
- Building Your Credibility
- Previewing Your Message
- Presentation Body
- Connecting Your Ideas
- Holding Your Audience’s Attention
- Presentation Close
- Restating Your Main Points
- Ending with Clarity and Confidence
- Enhancing Your Presentation with Effective Visuals
- Learning Objective
- Choosing Structured or Free-Form Slides
- Advantages and Disadvantages of Structured Slides
- Advantages and Disadvantages of Free-Form Slides
- Designing Effective Slides
- Designing Slides Around a Key Visual
- Writing Readable Content
- Creating Charts and Tables for Slides
- Selecting Design Elements
- Adding Animation and Multimedia
- Using Presentation Software to Create Visual Reports
- Integrating Mobile Devices in Presentations
- Completing a Presentation
- Learning Objective
- Finalizing Your Slides
- Creating Effective Handouts
- Choosing Your Presentation Method
- Practicing Your Delivery
- Delivering a Presentation
- Learning Objective
- Overcoming Presentation Anxiety
- Handling Questions Responsively
- Embracing the Backchannel
- Giving Presentations Online
- The Future of Communication: Holograms
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Capitals and Abbreviations
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- PART 5 Employment Messages and Job Interviews
- 13 Building Careers and Writing Résumés
- Learning Objectives
- Communication Matters . . .
- Finding the Ideal Opportunity in Today’s Job Market
- Learning Objective
- Writing the Story of You
- Learning to Think Like an Employer
- Researching Industries and Companies of Interest
- Translating Your General Potential into a Specific Solution for Each Employer
- Taking the Initiative to Find Opportunities
- Building Your Network
- Creative Ways to Build Your Network
- Keys to Being a Valued Networker
- Seeking Career Counseling
- Avoiding Career-Search Mistakes
- Planning Your Résumé
- Learning Objective
- Analyzing Your Purpose and Audience
- Gathering Pertinent Information
- Selecting the Best Media and Channels
- Organizing Your Résumé Around Your Strengths
- The Chronological Résumé
- The Functional Résumé
- The Combination Résumé
- Addressing Areas of Concern
- Writing Your Résumé
- Learning Objective
- Keeping Your Résumé Honest
- Adapting Your Résumé to Your Audience
- Composing Your Résumé
- Job-Specific Keywords
- Name and Contact Information
- Introductory Statement
- Education
- Work Experience, Skills, and Accomplishments
- Activities and Achievements
- Personal Data and References
- Completing Your Résumé
- Learning Objective
- Revising Your Résumé
- Producing Your Résumé
- Choosing a Design Strategy for Your Résumé
- Considering Photos, Videos, Presentations, and Infographics
- Producing a Conventional Printed Résumé
- Printing a Scannable Résumé
- Creating a Plain-Text File of Your Résumé
- Creating a Word File of Your Résumé
- Creating a PDF Version of Your Résumé
- Creating an Online Résumé
- Proofreading Your Résumé
- Distributing Your Résumé
- Building an Effective LinkedIn Profile
- Learning Objective
- The Future of Communication: Gamification
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Numbers
- Level 2: Workplace Applications
- Level 3: Document Critique
- Purpose of the Proposal
- Project Profile
- Endnotes
- 14 Applying and Interviewing for Employment
- Learning Objectives
- Communication Matters . . .
- Submitting Your Résumé
- Learning Objective
- Writing Application Letters
- Getting Attention
- Building Interest and Increasing Desire
- Motivating Action
- Following Up After Submitting a Résumé
- Understanding the Interviewing Process
- Learning Objective
- The Typical Sequence of Interviews
- The Screening Stage
- The Selection Stage
- Common Types of Interviews and Interview Questions
- Structured Versus Unstructured Interviews
- Panel and Group Interviews
- Interview Questions
- Behavioral Interview Questions
- Situational Interview Questions
- Case Interviews
- Stress Interviews
- Interview Media
- Interviewing by Phone
- Interviewing by Video
- What Employers Look for in an Interview
- Preemployment Testing and Background Checks
- Preparing for a Job Interview
- Learning Objective
- Learning About the Organization
- Thinking Ahead About Questions
- Planning for the Employer’s Questions
- Planning Questions of Your Own
- Boosting Your Confidence
- Polishing Your Interview Style
- Presenting a Professional Image
- Being Ready When You Arrive
- Interviewing for Success
- Learning Objective
- The Warm-Up
- The Question-and-Answer Stage
- Answering and Asking Questions
- Listening to the Interviewer
- Handling Potentially Discriminatory Questions
- The Close
- Concluding Gracefully
- Discussing Salary
- Interview Notes
- Following Up After an Interview
- Learning Objective
- Follow-Up Message
- Message of Inquiry
- Request for a Time Extension
- Letter of Acceptance
- Letter Declining a Job Offer
- Letter of Resignation
- The Future of Communication: Blind Auditions
- What’s Your Prediction?
- Chapter Review and Activities
- Learning Objectives: Check Your Progress
- Test Your Knowledge
- Apply Your Knowledge
- Practice Your Skills
- Activities
- Expand Your Skills
- Critique the Professionals
- Sharpen Your Career Skills Online
- Improve Your Grammar, Mechanics, and Usage
- Level 1: Self-Assessment—Vocabulary
- Level 2: Workplace Applications
- Level 3: Document Critique
- Endnotes
- A Format and Layout of Business Documents
- First Impressions
- PAPER
- CUSTOMIZATION
- APPEARANCE
- Letters
- STANDARD LETTER PARTS
- Heading
- Date
- Inside Address
- Salutation
- Body
- Complimentary Close
- Signature Block
- ADDITIONAL LETTER PARTS
- LETTER FORMATS
- Envelopes
- ADDRESSING THE ENVELOPE
- FOLDING TO FIT
- INTERNATIONAL MAIL
- Memos
- Reports
- MARGINS
- HEADINGS
- PAGE NUMBERS
- Endnotes
- B Documentation of Report Sources
- Chicago Humanities Style
- IN-TEXT CITATION—CHICAGO HUMANITIES STYLE
- BIBLIOGRAPHY—CHICAGO HUMANITIES STYLE
- APA Style
- IN-TEXT CITATION—APA STYLE
- LIST OF REFERENCES—APA STYLE
- MLA Style
- IN-TEXT CITATION—MLA STYLE
- LIST OF WORKS CITED—MLA STYLE
- C Correction Symbols
- Content and Style
- Grammar, Mechanics, and Usage
- Proofreading Marks
- Handbook of Grammar, Mechanics, and Usage
- Diagnostic Test of English Skills
- Assessment of English Skills
- Essentials of Grammar, Mechanics, and Usage
- 1.0 Grammar
- 1.1 NOUNS
- 1.1.1 Proper Nouns and Common Nouns
- 1.1.2 Nouns as Subject and Object
- 1.1.3 Plural Nouns
- 1.1.4 Possessive Nouns
- 1.1.5 Collective Nouns
- Practice Session: Nouns
- 1.2 PRONOUNS
- 1.2.1 Multiple Antecedents
- 1.2.2 Unclear Antecedents
- 1.2.3 Pronoun Classes
- 1.2.4 Case of Pronouns
- 1.2.5 Possessive Pronouns
- 1.2.6 Pronoun-Antecedent Agreement
- Practice Session: Pronouns
- 1.3 VERBS
- 1.3.1 Verb Tenses
- 1.3.2 Irregular Verbs
- 1.3.3 Transitive and Intransitive Verbs
- 1.3.4 Subject-Verb Agreement
- 1.3.5 Voice of Verbs
- 1.3.6 Mood of Verbs
- 1.3.7 Verbals
- Practice Session: Verbs
- 1.4 ADJECTIVES
- 1.4.1 Types of Adjectives
- 1.4.2 Comparative Degree
- 1.4.3 Hyphenated Adjectives
- 1.5 ADVERBS
- 1.5.1 Types of Adverbs
- 1.5.2 Adverb-Adjective Confusion
- 1.5.3 Comparative Degree
- Practice Session: Adjectives and Adverbs
- 1.6 OTHER PARTS OF SPEECH
- 1.6.1 Prepositions
- 1.6.2 Conjunctions
- 1.6.3 Articles and Interjections
- Practice Session: Prepositions, Conjunctions, Articles, and Interjections
- 1.7 SENTENCES
- 1.7.1 Longer Sentences
- 1.7.2 Types of Sentences
- 1.7.3 Sentence Fragments
- 1.7.4 Fused Sentences and Comma Splices
- 1.7.5 Sentences with Linking Verbs
- 1.7.6 Misplaced Modifiers
- 1.7.7 Parallelism
- Practice Session: Sentences
- 2.0 Punctuation
- 2.1 PERIODS
- 2.2 QUESTION MARKS
- 2.3 EXCLAMATION POINTS
- 2.4 SEMICOLONS
- 2.5 COLONS
- Practice Session: Punctuation 1
- 2.6 COMMAS
- 2.7 DASHES
- 2.8 HYPHENS
- 2.9 APOSTROPHES
- 2.10 QUOTATION MARKS
- 2.11 PARENTHESES AND BRACKETS
- 2.12 ELLIPSES
- 2.12.1 Practice Session: Punctuation 2
- 3.0 Mechanics
- 3.1 CAPITALIZATION
- 3.2 UNDERSCORES AND ITALICS
- 3.3 ABBREVIATIONS
- 3.4 NUMBERS
- 3.5 WORD DIVISION
- Practice Session: Mechanics
- 4.0 Vocabulary
- 4.1 FREQUENTLY CONFUSED WORDS
- Practice Session: Confused Words
- 4.2 FREQUENTLY MISUSED WORDS
- Practice Session: Misused Words
- 4.3 FREQUENTLY MISSPELLED WORDS
- Practice Session: Misspelled Words
- 4.4 TRANSITIONAL WORDS AND PHRASES
- Practice Session Answers
- Answers for Nouns:
- Answers for Pronouns:
- Answers for Verbs:
- Answers for Adjectives and Adverbs:
- Answers for Prepositions, Conjunctions, Articles, and Interjections:
- Answers for Sentences:
- Answers for Punctuation 1:
- Answers for Punctuation 2:
- Answers for Mechanics:
- Answers for Confused Words:
- Answers for Misused Words:
- Answers for Misspelled Words:
- Answer KeyANSWER KEY TO THE LEVEL 1 SELF-ASSESSMENT EXERCISES
- Chapter 1: Self-Assessment—Nouns
- Chapter 2: Self-Assessment—Pronouns
- Chapter 3: Self-Assessment—Verbs
- Chapter 4: Self-Assessment— Adjectives
- Chapter 5: Self-Assessment—Adverbs
- Chapter 6: Self-Assessment— Prepositions and Conjunctions
- Chapter 7: Self-Assessment— Periods, Question Marks, and Exclamation Points
- Chapter 8: Self-Assessment—Semicolons, Colons, and Commas
- Chapter 9: Self-Assessment— Commas
- Chapter 10: Self-Assessment—Dashes and Hyphens
- Chapter 11: Self-Assessment—Quotation Marks, Parentheses, Ellipses, Underscores, and Italics
- Chapter 12: Self-Assessment—Capitals and Abbreviations
- Chapter 13: Self-Assessment—Numbers
- Chapter 14: Self-Assessment—Vocabulary
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X
- Y
- Z
