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Solution Manual for Managing for Quality and Performance Excellence, 10th Edition

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Product Details:

  • ISBN-10 ‏ : ‎ 1305662547
  • ISBN-13 ‏ : ‎ 978-1305662544
  • Author: William M. Lindsay

Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book’s managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It’s everything you need — now and throughout your career — to ensure quality management success.

 

Table of Content:

  1. Brief Contents
  2. Contents
  3. Preface
  4. Part 1: Principles of Quality
  5. Ch 1: Introduction to Quality
  6. Defining Quality
  7. History of Quality Management
  8. Quality in Manufacturing
  9. Quality in Service Organizations
  10. Quality in Business Support Functions
  11. Quality and Competitive Advantage
  12. Quality and Personal Values
  13. Summary of Key Points and Terminology
  14. Review Questions
  15. Discussion Questions
  16. Projects, Etc.
  17. Cases
  18. Notes
  19. Ch 2: Foundations of Quality Management
  20. The Deming Philosophy
  21. The Juran Philosophy
  22. The Crosby Philosophy
  23. Other Quality Philosophers
  24. Principles, Practices, and Techniques of Quality Management
  25. Variation and Statistical Thinking
  26. Quality Management Systems
  27. Summary of Key Points and Terminology
  28. Review Questions
  29. Discussion Questions
  30. Projects, Etc.
  31. Cases
  32. Notes
  33. Ch 3: Customer Focus
  34. Customer Satisfaction and Engagement
  35. Identifying Customers
  36. Understanding Customer Needs
  37. Linking Customer Needs to Design, Production, and Service Delivery
  38. Building a Customer-Focused Organization
  39. Managing Customer Relationships
  40. Measuring Customer Satisfaction and Engagement
  41. Summary of Key Points and Terminology
  42. Review Questions
  43. Discussion Questions
  44. Problems
  45. Projects, Etc.
  46. Cases
  47. Notes
  48. Ch 4: Workforce Focus
  49. The Evolution of Workforce Management
  50. High Performance Work Culture
  51. Principles of Workforce Engagement and Motivation
  52. Designing High-Performance Work Systems
  53. Assessing Workforce Effectiveness, Satisfaction, and Engagement
  54. Sustaining High-Performance Work Systems
  55. Summary of Key Points and Terminology
  56. Review Questions
  57. Discussion Questions
  58. Projects, Etc.
  59. Cases
  60. Notes
  61. Ch 5: Process Focus
  62. Process Management
  63. Identifying Processes and Requirements
  64. Process Design
  65. Process Control
  66. Process Improvement
  67. Managing Supply Chain Processes
  68. Summary of Key Points and Terminology
  69. Review Questions
  70. Discussion Questions
  71. Problems
  72. Projects, Etc.
  73. Cases
  74. Notes
  75. Part 2: Tools and Techniques for Quality
  76. Ch 6: Statistical Methods in Quality Management
  77. Basic Probability Concepts
  78. Probability Distributions
  79. Statistical Methodology
  80. Statistical Analysis with Microsoft Excel
  81. Statistical Inference
  82. Summary of Key Points and Terminology
  83. Review Questions
  84. Problems
  85. Projects, Etc.
  86. Cases
  87. Notes
  88. Ch 7: Design for Quality and Product Excellence
  89. Product Development
  90. Concept Development and Innovation
  91. Detailed Design
  92. Design for Reliability
  93. Design Optimization
  94. Design Verification
  95. Summary of Key Points and Terminology
  96. Review Questions
  97. Problems
  98. Projects, Etc.
  99. Cases
  100. Notes
  101. Ch 8: Measuring and Controlling Quality
  102. Measurement for Quality Control
  103. Measurement System Evaluation
  104. Process Capability Measurement
  105. Pre-Control
  106. Statistical Process Control
  107. Control Charts for Variables Data
  108. Control Charts for Attributes Data
  109. Summary of Control Chart Construction
  110. Implementing Statistical Process Control
  111. Summary of Key Points and Terminology
  112. Review Questions
  113. Problems
  114. Cases
  115. Notes
  116. Ch 9: Process Improvement and Six Sigma
  117. Process Improvement Methodologies
  118. Six Sigma
  119. Implementing Six Sigma
  120. Using the DMAIC Process
  121. Lean Tools for Process Improvement
  122. Summary of Key Points and Terminology
  123. Review Questions
  124. Discussion Questions
  125. Problems
  126. Projects, Etc.
  127. Cases
  128. Notes
  129. Part 3: Beyond Quality Management: Managing for Performance Excellence
  130. Ch 10: The Baldrige Framework for Performance Excellence
  131. The Baldrige Excellence Framework
  132. International Quality and Performance Excellence Programs
  133. Baldrige, ISO 9000, and Six Sigma
  134. Summary of Key Points and Terminology
  135. Review Questions
  136. Discussion Questions
  137. Projects, Etc.
  138. Cases
  139. Notes
  140. Ch 11: Strategy and Performance Excellence
  141. The Scope of Strategic Planning
  142. The Seven Management and Planning Tools
  143. Organizational Design for Performance Excellence
  144. Core Competencies and Strategic Work System Design
  145. Summary of Key Points and Terminology
  146. Review Questions
  147. Discussion Questions
  148. Projects, Etc.
  149. Cases
  150. Notes
  151. Ch 12: Measurement and Knowledge Management for Performance Excellence
  152. The Value and Scope of Performance Measurement
  153. Designing Effective Performance Measurement Systems
  154. Analyzing and Using Performance Data
  155. Managing Information Resources
  156. Knowledge Management
  157. Summary of Key Points and Terminology
  158. Review Questions
  159. Discussion Questions
  160. Projects, Etc.
  161. Cases
  162. Notes
  163. Ch 13: Leadership for Performance Excellence
  164. Leadership Competencies and Practices
  165. Leadership Theory and Practice
  166. Leadership, Governance, and Societal Responsibilities
  167. Summary of Key Points and Terminology
  168. Review Questions
  169. Discussion Questions
  170. Projects, Etc.
  171. Cases
  172. Notes
  173. Ch 14: Building and Sustaining Quality and Performance Excellence
  174. Organizational Culture and Change
  175. Strategies for Quality and Performance Excellence
  176. The Journey toward Performance Excellence
  177. A View toward the Future
  178. Summary of Key Points and Terminology
  179. Review Questions
  180. Discussion Questions
  181. Projects, Etc.
  182. Cases
  183. Notes
  184. Appendices
  185. Appendix A: Tables
  186. Appendix B: Factors for Control Charts
  187. Appendix C: Random Digits
  188. Index

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