This is completed downloadable of Solution Manual for Delmars Administrative Medical Assisting, 5th Edition
Product Details:
- ISBN-10 : 113360286X
- ISBN-13 : 978-1133602866
- Author:
In today’s dynamic health care environment, medical assistants are playing an increasingly important role. DELMAR’S COMPREHENSIVE MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Fifth Edition, helps you gain the knowledge and skills needed to succeed in this rewarding, rapidly growing field. Known for its thorough coverage, extensive technical detail, and accurate, up-to-date content, this proven book covers clinical tasks such as taking patients’ medical histories, recording vital signs, explaining procedures, and assisting care providers during exams, as well as administrative duties including managing patient information, electronic medical records (EMR), insurance documentation, billing, and bookkeeping. In addition, chapter material and learning objectives are clearly mapped to ABHES, CAAHEP, and MAERB competencies, with an increased focus on professionalism and personal effectiveness, to help you hone practical, real-world skills and prepare for certification. The guide also supports effective learning with a variety of online resources to help you make the most of your study time, including interactive quizzes for self-assessment and the popular Critical Thinking Challenge application.
Table of Content:
- Section I: General Procedures
- Unit I: Introduction to Medical Assisting and Health Professions
- Ch 1: The Medical Assisting Profession
- Historical Perspective of the Profession
- Career Opportunities
- Education of the Medical Assistant
- Accreditation of Medical Assisting Programs
- Attributes of a Medical Assistant Professional
- American Association of Medical Assistants
- American Medical Technologists
- Other Certification
- Regulation of Health Care Providers
- Ch 2: Health Care Settings and the Health Care Team
- Ambulatory Health Care Settings
- The Health Care Team
- Allied Health Professionals and Their Roles
- The Value of the Medical Assistant to the Health Care Team
- Ch 3: History of Medicine
- Cultural Heritage in Medicine
- Medical Specialists in History
- History of Medical Education
- History of Attitudes toward Illness
- Historical Medical Treatments
- Significant Contributions to Medicine
- Frontiers in Medicine
- Unit II: The Therapeutic Approach
- Ch 4: Coping Skills for the Medical Assistant
- What is Stress?
- Factors Causing Stress
- Effect of Prolonged Stress-Burnout
- General Stress Management Techniques
- Goal Setting as a Stress Reliever
- Ch 5: Therapeutic Communication Skills
- Importance of Communication
- The Communication Cycle
- Types of Communication
- Factors Affecting Therapeutic Communication
- Establishing Multicultural Communication
- Therapeutic Communication in Action
- Community Resources
- Ch 6: The Therapeutic Approach to the Patient with a Life-Threatening Illness
- Life-Threatening Illness
- Choices in Life-Threatening Illness
- The Range of Psychological Suffering
- The Therapeutic Response to the Patient with HIV/AIDS
- The Therapeutic Response to the Patient with Cancer
- The Therapeutic Response to the Patient with End-Stage Renal Disease
- The Stages of Grief
- The Challenge for the Medical Assistant
- Unit III: Responsible Medical Practice
- Ch 7: Legal Considerations
- Sources of Law
- Administrative Law
- Contract Law
- Tort Law
- Informed Consent
- Risk Management
- Civil Litigation Process
- Statute of Limitations
- Public Duties
- Advance Directives
- Ch 8: Ethical Considerations
- Ethics
- Keys to the AAMA Code of Ethics
- Ethical Guidelines for Health Care Providers
- Bioethics
- Ch 9: Emergency Procedures and First Aid
- Recognizing an Emergency
- Preparing for an Emergency
- Common Emergencies
- Breathing Emergencies and Cardiac Arrest
- Safety and Emergency Practices
- Section II: Administrative Procedures
- Unit IV: Integrated Administrative Procedures
- Ch 10: Creating the Facility Environment
- Creating a Welcoming Environment
- The Reception Area
- Clinic Design and Environment
- Legal Compliance in the Facility
- Safety
- Opening the Facility
- Closing the Facility
- The Future Environment for Ambulatory Care
- Ch 11: Computers in the Ambulatory Care Setting
- The Computer System
- Components of a Computer System
- Cloud Computing
- Computer Maintenance by Clinic Personnel
- Use of Computers in the Medical Clinic
- Design Considerations for a Computerized Medical Clinic
- Ergonomics
- Patient Confidentiality in the Computerized Medical Clinic
- HIPAA Standards for Safeguarding Protected Health Information (PHI)
- Professionalism in the Computerized Medical Clinic
- Ch 12: Telecommunications
- Telecommunications in the Electronic Health Record Environment
- Basic Telephone Techniques
- Routing Calls in the Medical Clinic
- Telephone Documentation
- Using Telephone Directories
- Placing Outgoing Calls
- Placing Long-Distance Calls
- Legal and Ethical Considerations
- HIPAA Guidelines for Telephone Communications
- Americans with Disabilities Act (ADA)
- Telephone Technology
- Professionalism in Telecommunications
- Ch 13: Patient Scheduling
- Tailoring the Scheduling System
- Scheduling Styles
- Analyzing Patient Flow
- Legal Issues
- Interpersonal Skills
- Guidelines for Scheduling Appointments
- Scheduling Software and Materials
- Inpatient and Outpatient Admissions Procedures
- Ch 14: Medical Records Management
- The Purpose of Medical Records
- Ownership of Medical Records
- Authorization to Release Information
- Manual or Electronic Medical Records
- The Importance of Accurate Medical Records
- Types of Medical Records
- Equipment and Supplies
- Basic Rules for Filing
- Steps for Filing Medical Documentation in Patient Files
- Filing Techniques and Common Filing Systems
- Filing Procedures
- Correspondence
- Electronic Medical Records
- Ch 15: Written Communications
- Composing Correspondence
- Components of a Business Letter
- Letter Styles
- Supplies for Written Communication
- Other Types of Correspondence
- Processing Incoming and Outgoing Mail
- Legal and Ethical Issues
- Ch 16: Medical Documents
- The Changing Role of Medical Transcription
- Confidentiality and Legal Issues
- Types of Medical Documents
- Turnaround Time and Productivity
- Medical Transcription as a Career
- Unit V: Managing Facility Finances
- Ch 17: Medical Insurance
- Understanding the Role of Health Insurance
- Medical Insurance Terminology
- Types of Medical Insurance Coverage
- Screening for Insurance
- Referrals and Authorizations
- Determining Fee Schedules
- Legal and Ethical Issues
- Professional Careers in Insurance
- Ch 18: Medical Insurance Coding
- Insurance Coding Systems Overview
- Coding of Medical Procedures
- Healthcare Common Procedure Coding System (HCPCS)
- Coding of Medical Diagnoses
- Coding Accuracy
- Coding the Claim Form
- Third-Party Guidelines
- Completing the CMS-1500 (08-05)
- Benefits of Submitting Claims Electronically
- Managing the Claims Process
- The Insurance Carrier’s Role
- Legal and Ethical Issues
- Ch 19: Daily Financial Practices
- Patient Fees
- Credit Arrangements
- The Bookkeeping Function
- Recording Patient Transactions
- Banking Procedures
- Purchasing Supplies and Equipment
- Petty Cash
- Ch 20: Billing and Collections
- Billing Procedures
- Credit and Collection Policies
- Payment at Time of Service
- Truth-In-Lending Act
- Components of a Complete Statement
- Monthly and Cycle Billing
- Past-Due Accounts
- Collection Process
- Aging Accounts
- Collection Techniques
- Use of an Outside Collection Agency
- Use of Small Claims Court
- Special Collection Situations
- Statute of Limitations
- Maintain a Professional Attitude
- Ch 21: Accounting Practices
- Bookkeeping and Accounting Systems
- Day-End Summary
- Accounts Receivable Trial Balance
- Accounts Payable
- The Accounting Function
- Cost Analysis
- Financial Records
- Useful Financial Data
- Legal and Ethical Guidelines
- Section III: Clinical Procedures
- Unit VI: Integrated Clinical Procedures
- Ch 22: Infection Control and Medical Asepsis
- Impact of Infectious Diseases
- The Process of Infection
- Infection Cycle
- The Body’s Defense Mechanisms for Fighting Infection and Disease
- Stages of Infectious Diseases
- Disease Transmission
- Human Immunodeficiency Virus and Hepatitis B and C
- Reporting Infectious Disease
- Standard Precautions
- OSHA Regulations
- OSHA Regulations and Students
- Principles of Infection Control
- Medical Asepsis
- Bioterrorism
- Ch 23: The Patient History and Documentation
- The Purpose of the Medical History
- Preparing for the Patient
- A Cross-Cultural Model
- Patient Information Forms
- Computerized Health History
- The Patient Intake Interview
- Communication across the Life Span
- The Medical Health History
- The Patient Record and Its Importance
- Methods of Charting/Documentation
- Electronic Medical Records (EMR)
- Rules of Charting
- Ch 24: Vital Signs and Measurements
- The Importance of Accuracy
- Temperature
- Pulse
- Respiration
- Blood Pressure
- Height and Weight
- Measuring Chest Circumference
- Ch 25: The Physical Examination
- Methods of Examination
- Positioning and Draping
- Equipment and Supplies for the Physical Examination
- Basic Components of a Physical Examination
- The Physical Examination Sequence
- After the Examination
- Unit VII: Assisting with Specialty Examinations and Procedures
- Ch 26: Obstetrics and Gynecology
- Obstetrics
- Gynecology
- Ch 27: Pediatrics
- What is Pediatrics?
- Theories of Growth and Development
- Growth Patterns
- Pediatric Vital Signs
- Collecting a Urine Specimen from an Infant
- Screening Infants for Hearing Impairment
- Screening Infant and Child Visual Acuity
- Common Disorders and Diseases
- Male Circumcision
- Ch 28: Male Reproductive System
- Anatomy of Male Reproductive System
- Disorders of the Penis
- Disorders of the Testes
- Disorders of the Prostate
- Other Disorders of the Male Reproductive System
- Assisting with the Male Reproductive Examination
- Ch 29: Gerontology
- Societal Bias
- Facts about Aging
- Physiologic Changes
- Prevention of Complications
- Psychological Changes
- The Medical Assistant and the Geriatric Patient
- Healthy and Successful Aging
- Ch 30: Examinations and Procedures of Body Systems
- Integumentary System
- Neurologic System
- Sensory System
- Respiratory System
- Circulatory System
- Blood and Lymph System
- Musculoskeletal System
- Digestive System
- Urinary System
- Unit VIII: Advanced Techniques and Procedures
- Ch 31: Assisting with Office/Ambulatory Surgery
- Surgical Asepsis and Sterilization
- Sterile Principles
- Methods of Sterilization
- Common Surgical Procedures Performed in Providers’ Offices and Clinics
- Additional Surgical Methods
- Suture Materials and Supplies
- Instruments
- Supplies and Equipment
- Patient Care and Preparation
- Basic Surgery Setup
- Surgery Process
- Preparation for Surgery
- Ch 32: Diagnostic Imaging
- Radiation Safety
- Radiography Equipment
- Contrast Media
- Patient Preparation
- Positioning the Patient
- Fluoroscopy
- Bone Densitometry
- Diagnostic Imaging
- Radiation Therapy
- Nuclear Medicine
- Ch 33: Rehabilitation and Therapeutic Modalities
- The Role of the Medical Assistant in Rehabilitation
- Principles of Body Mechanics
- Using the Body Safely and Effectively
- Transferring Patients
- Assisting Patients to Ambulate
- Assistive Devices
- Therapeutic Exercises
- Therapeutic Modalities
- Ch 34: Nutrition in Health and Disease
- Nutrition and Digestion
- Types of Nutrients
- Reading Food Labels
- Nutrition at Various Stages of Life
- Therapeutic Diets
- Diet and Culture
- Ch 35: Basic Pharmacology
- Uses of Medications
- Research and Development
- Drug Names
- History and Sources of Drugs
- Drug Regulations and Legal Classifications of Drugs
- Drug References and Standards
- Classification of Drugs
- Principal Actions of Drugs
- Drug Routes
- Forms of Drugs
- Storage and Handling of Medications
- Emergency Medications and Supplies
- Drug Abuse
- Ch 36: Calculation of Medication Dosage and Medication Administration
- Legal and Ethical Implications of Medication Administration
- Drug Dosage
- The Medication Label
- Calculation of Drug Dosages
- Medications Measured in Units
- Calculating Adult Dosages
- Calculating Children’s Dosages
- Administration of Medications
- Administration of Oral Medications
- Administration of Parenteral Medications
- Principles of Intravenous Therapy
- Site Selection and Injection Angle
- Basic Guidelines for Administration of Injections
- Z-Track Method of Intramuscular Injection
- Administration of Allergenic Extracts
- Administration of Inhaled Medications
- Ch 37: Electrocardiography
- Anatomy of the Heart
- Electrical Conduction System of the Heart
- The Cardiac Cycle and the ECG Cycle
- Types of Electrocardiographs
- ECG Equipment
- Lead Coding
- The Electrocardiograph and Sensor Placement
- Standardization and Adjustment of the Electrocardiograph
- Standard Resting Electrocardiography
- Mounting the ECG Tracing
- Interference or Artifacts
- Myocardial Infarctions (Heart Attacks)
- Cardiac Arrhythmias
- Defibrillation
- Other Cardiac Diagnostic Tests
- Cardiac Procedures
- Unit IX: Laboratory Procedures
- Ch 38: Regulatory Guidelines in the Medical Laboratory
- Clinical Laboratory Improvement Amendments of 1988
- OSHA Regulations
- OSHA Regulations and Students
- Ergonomics and Cumulative Trauma Disorders
- Ch 39: Introduction to the Medical Laboratory
- The Laboratory
- Billing for Laboratory Services
- Quality Controls/Assurances in the Laboratory
- Laboratory Requisitions and Reports
- The Specimen
- Microscopes
- Ch 40: Phlebotomy: Venipuncture and Capillary Puncture
- Why Collect Blood?
- The Medical Assistant’s Role in Phlebotomy
- Anatomy and Physiology of the Circulatory System
- Blood Collection
- Venipuncture Equipment
- Syringes and Needles
- Venipuncture Technique
- Specimen Collection
- Capillary Puncture
- Ch 41: Hematology
- Hematologic Tests
- Hemoglobin and Hematocrit Tests
- White and Red Blood Cell Counts
- Platelets
- Erythrocyte Indices
- Erythrocyte Sedimentation Rates (ESR or Sed Rate)
- C-Reactive Proteins
- Coagulation Studies
- Automated Hematology
- Ch 42: Urinalysis
- Urine Formation
- Urine Composition
- Safety
- Quality Control
- Clinical Laboratory Improvement Amendments of 1988 (CLIA ’88)
- Urine Containers
- Urine Collection
- Culture and Sensitivity of Urine
- Examination of Urine
- Drug Screening
- Ch 43: Basic Microbiology
- The Medical Assistant’s Role in the Microbiology Laboratory
- Microbiology
- Equipment
- Safety When Handling Microbiology Specimens
- Quality Control
- Collection Procedures
- Foodborne Illnesses
- Microscopic Examination of Bacteria
- Culture Media
- Microbiology Culture
- Rapid Identification Systems
- Sensitivity Testing
- Parasitology
- Mycology
- Ch 44: Specialty Laboratory Tests
- Urine Pregnancy Tests
- Commercial/Home Urine Pregnancy Tests
- False/Positive Pregnancy Test Results
- Infectious Mononucleosis
- Prothrombin Time
- Blood Typing
- Semen Analysis
- Phenylketonuria Test
- Tuberculosis
- Blood Glucose
- Cholesterol, Lipids and Systemic Inflammation
- Blood Chemistry Tests
- Section IV: Professional Procedures
- Unit X: Clinic and Human Resources Management
- Ch 45: The Medical Assistant as Clinic Manager
- The Medical Assistant as Clinic Manager
- Qualities of a Manager
- Management Styles
- Risk Management
- Importance of Teamwork
- Supervising Personnel
- Harassment in the Workplace
- Procedure Manual
- HIPPA Implications
- Travel Arrangements
- Time Management
- Marketing Functions
- Social Media in the Medical Clinic
- Records and Financial Management
- Facility and Equipment Management
- Liability Coverage and Bonding
- Legal Issues
- Ch 46: The Medical Assistant as Human Resources Manager
- Tasks Performed by the Human Resources Manager
- The Clinic Policy Manual
- Recruiting and Hiring Clinic Personnel
- Orienting New Personnel
- Dismissing Employees
- Maintaining Personnel Records
- Complying with Personnel Laws
- Special Policy Considerations
- Providing/Planning Employee Instruction and Education
- Unit XI: Entry into the Profession
- Ch 47: Preparing for Medical Assisting Credentials
- Purpose of Certification
- Preparing for Certification Examinations
- American Association of Medical Assistants (AAMA)
- American Medical Technologists (AMT)
- National Healthcareer Association (NHA)
- Professional Organizations
- Ch 48: Employment Strategies
- Developing a Strategy
- Job Search Analysis and Research
- Social Media in Your Job Search
- Resume Preparation
- Application/Cover Letters
- Completing the Application Form
- The Interview Process
- Interview Follow-Up
- After You are Employed
- Professionalism
- Appendix A: Common Medical Abbreviations and Symbols
- Appendix B: Top 200 Brand-Name Drugs in the U.S. Market by Dispensed Prescriptions, 2010
- Appendix C: AAMA 2007-2008 Occupational Analysis of the CMA (AAMA)
- Appendix D: Medical Assisting Task List
- Appendix E: Software Support: The Critical Thinking Challenge and Medical Office Simulation Software
- Glossary of Terms
- Glosario de Terminos
- Index
