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Small Group and Team Communication 5th Edition Harris Sherblom Test Bank

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Product details:

  • ISBN-10 ‏ : ‎ 1478637234
  • ISBN-13 ‏ : ‎ 978-1478637233
  • Author:  Thomas E. Harris;  John C. Sherblom

Small Group and Team Communication i ntegrates theory, research, and practical examples into a clear and logical presentation of how communication works in a variety of professional, social, civic, and personal groups and teams.

Through the incorporation of new research and the systems theory framework, extensive examples and updated exercises, the Fifth Edition promotes outstanding discussions in critical issues of diversity, ethics, and technology.

Table of contents:

  1. Chapter 1: Small Groups: Power, Definition, Attraction
  2. Types of Small Groups
  3. The Power of Groups
  4. Defining Small Group Communication
  5. Transactional Group Process
  6. Symbolic Behavior
  7. Shared Meaning
  8. Why We Join Groups
  9. Interpersonal Attraction
  10. Personal Need for Affiliation
  11. Commitment to Group Goals and Activities
  12. Assignment by Someone Else
  13. Characteristics and Coordinating Mechanisms of Small Groups
  14. Interdependence and Interactivity
  15. Exponential Number of Interactions
  16. Synergy
  17. Coordinating Mechanisms
  18. Characteristics of Small Group Communication
  19. Complex Transactions
  20. Interactive Complexities
  21. Groups in Organizations
  22. Organizational Examples
  23. Meetings
  24. Quality Decision Making Through Group Diversity and Ethics
  25. Summary
  26. Discussion Questions
  27. References
  28. Chapter 2: Small Group Communication: A System of Interaction
  29. Understanding Small Group Success
  30. Communication in Small Groups
  31. A Systems Approach to Small Group Communication
  32. Systems Theory
  33. Open Systems
  34. Complex Systems
  35. Example of Interactivity
  36. Summary
  37. Discussion Questions
  38. References
  39. Chapter 3: Norms, Roles, Cohesion, and Groupthink
  40. Norms
  41. The Reason for Norms
  42. Types of Norms
  43. Norms and Diversity
  44. Violating Norms
  45. Roles
  46. Types of Roles
  47. The Function of Roles
  48. Cohesion
  49. Influences on Cohesion
  50. Consequences of Group Cohesion
  51. Groupthink
  52. Summary
  53. Discussion Questions
  54. References
  55. Chapter 4: Phases of Group Development: Forming, Storming, Norming, and Performing
  56. Forming: Hello, Orientation, and Inclusion
  57. Storming: Conflict in Groups
  58. Norming: Emergence as a Group
  59. Performing: Making Decisions and Solving Problems
  60. Adjourning: Terminating, Saying “Good-Bye”
  61. Usefulness of the Phase Model
  62. Modifications
  63. Organizational Teams
  64. Overriding Influences
  65. Formal or Informal Group
  66. Task and Social Dynamics
  67. Primary and Secondary Tensions
  68. Summary
  69. Discussion Questions
  70. References
  71. Chapter 5: Diversity in Groups: The Strength of Different Perspectives
  72. Defining Diversity in Small Groups
  73. Assumptions and Stereotypes
  74. Communication Contexts
  75. Language Use
  76. Nonverbal Communication
  77. Diversity in Small Groups and Teams
  78. Group Commitment and Consensus
  79. Strength in Diversity
  80. Making Diverse Groups Work
  81. Conflict Management
  82. Hierarchies of Power
  83. Pressures for Conformity
  84. Computer-Mediated Virtual Teams
  85. Ethical Behavior
  86. Summary
  87. Discussion Questions
  88. References
  89. Chapter 6: Verbal and Nonverbal Communication
  90. Functions of Verbal Communication
  91. Task
  92. Process
  93. Narratives and Fantasies
  94. Structures of Meaning in Verbal Communication
  95. Denotative and Connotative Meaning
  96. Semantics
  97. Group Talk
  98. Humor
  99. Nonverbal Communication
  100. Principles of Nonverbal Communication
  101. Types of Nonverbal Communication
  102. Powerless Stereotypes
  103. Verbal and Nonverbal Cues in Computer-Mediated Communication
  104. Summary
  105. Discussion Questions
  106. References
  107. Chapter 7: Listening and Feedback: The Other Half of Communication
  108. The Influence of Culture on Listening
  109. Listening as a Critical Leadership Skill
  110. Motivation
  111. The Four Components of Listening
  112. Sensing (Hearing the Message)
  113. Interpreting the Message
  114. Evaluating the Message Content
  115. Memory: Retaining and Responding to the Message
  116. Active Listening
  117. Barriers to Active Listening
  118. Active Listening Response Methods
  119. Feedback: Responding to the Message
  120. Providing Constructive Feedback
  121. Receiving Feedback
  122. Summary
  123. Discussion Questions
  124. References

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