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ISBN-10 ‏ : ‎ 1451192819
ISBN-13 ‏ : ‎ 978-1451192810
Author: R.N. Marquis, Bessie L; R.N. Huston, Carol J.

“Our second book, Retention and Productivity Strategies for Nurse Managers, focused on leadership skills necessary for managers to decrease attrition and increase productivity. This book was directed at the nurse-manager rather than the student. The experience of completing research for the second book, coupled with our clinical observations, compelled us to incorporate more leadership content in our teaching and to write this book. Leadership Roles and Management Functions in Nursing was also influencedby national events in business and finance that led many to believe that a lack of leadership in management was widespread. It became apparent that if managers are to function effectively in the rapidly changing health care industry, enhanced leadership and management skills are needed”–Provided by publisher.

Unit 1: A New Approach To Leadership and Management	000 
Chapter 1: Decision Making, Problem Solving, and Critical Thinking: Requisites 
for Successful Leadership and Management	000
	Decision Making, Problem Solving, and Critical Thinking	000
	Vicarious Learning to increase Problem Solving and Decision Making Skills	000
	Theoretical Approaches to Problem Solving and Decision Making	000
	Critical Elements in Problem Solving and Decision Making	000
	individual Variations in Decision Making	000
	Overcoming individual Vulnerability in Decision Making	000
	Decision Making in Organizations	000
Chapter 2: Introduction to Management and Management Decision Making	000
	Historical Development of Management Theory	000
	Management Decision-Making Technology	000
	Pitfalls in Using Decision Making Tools	000
	Management Functions 	000
Chapter 3: Developing Leadership 	000
	Differences Between Leadership and Management	000
	Historical Development of Leadership Theory	000
	Evolution of Leadership Theory	000
	Contemporary Theories of Leadership	000
	Leadership and Management for Nursing's Future	000
	Integrating Leadership and Management Skills	000
Unit 2: Foundation For Effective Leadership and Management	000
Chapter 4: Ethics, Law, and Advocacy	000
	Ethical Dilemmas	000
	Ethical Problem Solving and Decision Making	000
	Ethical Frameworks for Decision Making	000
	Principles of Ethical Reasoning	000
	Ana Code of Ethics and Professional Standards	000
	Ethical Dimensions in Leadership and Management	000
	Integrating Leadership Roles and Management Functions in Ethics	000
Chapter 5: Legal and Legislative Issues	000
	Sources of Law	000
	Types of Laws and Courts	000
	Legal Doctrines and the Practice of Nursing	000
	Professional Negligence	000
	Avoiding Malpractice Claims	000
	Extending The Liability	000
	Incident Reports	000
	Intentional Torts	000
	Other Legal Responsibilities of the Manager	000
	Legal Considerations of Managing a Diverse Workforce	000
	Professional Versus Institutional Licensure	000
	Integrating Leadership Roles and Management Functions in Legal and 
	Legislative Issues	000
Chapter 6: Patient, Subordinate, and Professional Advocacy	000
	Becoming an Advocate	000
	Patient Advocacy	000
	Subordinate Advocacy	000
	Professional Advocacy	000
	Integrating Leadership Roles and Management Functions in Advocacy	000
Unit 3: Roles and Functions in Planning	000
Chapter 7: The Planning Hierarchy and Strategic Planning	000
	Proactive Planning	000
	The Planning Hierarchy	000
	Vision and Mission Statements	000
	The Organization's Philosophy Statement	000
	Societal Philosophies and Values	000
	Individuals Philosophies and Values	000
	Goals and Objectives	000
	Policies and Procedures	000
	Rules	000
	Overcoming Barriers to Planning	000
	Strategic Planning in the Organization	000
	Integrating Leadership Roles and Management Functions in Planning	000
Chapter 8: Planned Change	000
	The Development of Change Theory	000
	Driving and Restraining Forces	000
	Resistance: The Expected Response To Change	000
	Planned Change As A Collaborative Process	000
	The Leader/Manager as a Role Model During Planned Change	000
	Organizational Aging: Change as a Means of Renewal 	000
	Organizational Change Association with Nonlinear Dynamics	000
	Is the Profession of Nursing in Need of Renewal?	000
	Integrating Leadership Roles and Management Functions in Planned Change	000
Chapter 9: Time Management	000
	Three Basic Steps in Time Management	000
	 Managing Time at Work	000
	Integrating Leadership Roles and Management 
	Functions in Time Management	000
Chapter 10: Fiscal Planning	000
	Basics of Budgets	000
	Steps in the Budgetary Process	000
	Types of Budgets	000
	Cost-Effectiveness as a Unit Manager's Goal	000
	Budgeting Methods	000
	Critical Pathways	000
	Healthcare Reimbursement	000
	The Managed Care Movement	000
	Driving and Restraining Forces for the Managed Care Movement	000
	The Future of Managed Care	000
	Integrating Leadership Roles and Management Functions in Fiscal Planning	000
Chapter 11: Career Development	000
	Justifications For Career Development	000
	Career Stages	000
	The Organization's Responsibility for Career Management	000
	Competency Assessment and Specialty Certification as Part of
	Career Management	000
	Long-Term Coaching	000
	The Structured Coaching interview	000
	Transfers	000
	Promotions	000
	The Employee's Responsibility for Career Planning	000
	Resume Preparation	000
	Preparing A Professional Portfolio	000
	Management Development	000
	Integrating Leadership Roles and Management Functions 
	in Career Development	000
	
Unit 4: Roles and Functions in Organizing	000
Chapter-12: Organizational Structure	000
	Organizational Theory	000
	Components of Organizational Structure	000
	Types of Organization Structures	000
	Decision Making Within the Organizational Hierarchy	000
	External Stakeholders	000
	Limitations of Organization Charts	000
	Organizational Culture	000
	Shared Governance: The Organizational Design of the 21st Century?	000
	Organizations and Magnet Status	000
	Committee Structure in An Organization	000
	Integrating Leadership Roles and Management 
	Functions Associated with Organizational Structure	000
Chapter 13: Understanding Organizational, Political, and Personal Power	000
	Understanding Power	000
	The Authority-Power Gap	000
	Strategies For Building A Personal Power Base	000
	The Politics of Power	000
	Integrating Leadership Roles and Management Functions When Using 
	Authority and Power in Organizations	000
Chapter 14: Organizing Patient Care	000
	Modes of Organizing Patient Care	000
	Disease Management and Case Management	000
	Selecting The Optimum Mode of Organizing Patient Care	000
	Differentiated Nursing Practice	000
	Integrating Leadership Roles and Management Functions in Organizing 
	Patient Care	000
Unit 5: Roles and Functions in Staffing	000
Chapter 15: Preliminary Staffing Functions: Employee Recruitment, Selection, 
Placement, and Indoctrination	000
	Planning For Staffing and Responding to Shortages	000
	Recruitment	000
	The Initial Contact	000
	Interviewing	000
	Selection	000
	Placement	000
	Indoctrination	000
	Integrating Leadership Roles and Management Functions in Preliminary 
	Staffing Responsibilities	000
Chapter 16: Meeting Staff Socialization and Educational Needs for Team Building	000
	 Socialization and Resocialization	000
	Clarifying Role Expectations Through Role Models, Preceptors, and Mentors	000
	Assistance in Meeting Role Demands	000
	Overcoming Motivational Deficiencies	000
	Employees With Unique Socialization Needs	000
	Staff Development	000
	Integrating Leadership Roles and Management Functions in Team Building 
	Through Socialization and Staff Education	000
Chapter 17: Staffing Needs and Scheduling Policies	000
	Unit Managers' Responsibilities in Meeting Staffing Needs	000
	Workload Measurement Tools	000
	The Relationship Between Nursing Care Hours, Staffing Mix, and 
	Quality of Care	000
	The Impact of Foreign Nurses and Generational Considerations on Staffing	000
	The Impact of a Shortage of Nursing Staff Upon Staffing	000
	Fiscal and Ethical Accountability for Staffing	000
	Integrating Leadership Roles and Management Functions in Staffing	000
Unit 6: Roles and Functions in Directing	000
Chapter 18: Creating a Motivating Climate	000
	Intrinsic Versus Extrinsic Motivation	000
	Motivational Theory	000
	Creating a Motivating Climate	000
	Strategies for Creating a Motivating Climate 	000
	Professional Support Systems for the Manager	000
	Integrating Leadership Roles and Management Functions in Motivating	000
Chapter 19: Organizational, interpersonal, and Group Communication	000
	The Communication Process	000
	Variables Affecting Organizational Communication	000
	Organizational Communication Strategies	000
	Channels of Communication	000
	Communication Modes	000
	Written Communication Within The Organization	000
	Interpersonal Communication in A Multicultural Workplace	000
	Group Communication	000
	The Impact of Technology on Organizational Communication Confidentiality	000
	Integrating Leadership Roles and Management Functions in Organizational 
	and interpersonal Communication	000
Chapter 20: Delegation	000
	Common Delegation Errors	000
	Effective Delegating	000
	Delegation as a Function of Professional Nursing	000
	Integrating Leadership Roles and Management Functions in Delegation	000
Chapter 21: Managing Conflict	000
	The History of Conflict Management	000
	Categories of Conflict	000
	The Conflict Process	000
	Conflict Management	000
	Managing Unit Conflict	000
	Negotiation	000
	Alternative Dispute Resolution	000
	Seeking Consensus	000
	Leadership Roles and Management Functions in Managing Conflict	000
Chapter 22: Understanding Collective Bargaining, Unionization, and Employment Laws	000
	Unions and Collective Bargaining	000
	Historical Perspective of Unionization in America	000
	American Nurses Association and Collective Bargaining	000
	Employee Motivation To Join Or Reject Unions	000
	Union Organizing Strategies	000
	Manager's Role During Union Organizing	000
	Effective Labor-Management Relations	000
	Employment Legislation	000
	The Occupational Health and Safety Act	000
	State Health Facilities Licensing Boards	000
	Integrating Leadership Roles and Management Functions
	in Working With Unions and Employment Laws	000
Chapter 23: Quality Control	000
	Defining Quality Health Care	000
	Quality Control as a Process	000
	The Development of Standards	000
	Audits as a Quality Control Tool	000
	Total Quality Management/Toyota Production System	000
	Who Should Be involved in Quality Control	000
	External Impacts on Quality Control	000
	Integrating Leadership Roles and Management Functions in Quality Control	000
Chapter 24: Performance Appraisal	000
	Using the Performance Appraisal to Motivate Employees	000
	Strategies to Ensure Accuracy and Fairness in the Performance Appraisal	000
	Performance Appraisal Tools	000
	Planning the Appraisal interview	000
	Overcoming Appraisal interview Difficulties	000
	Performance Management	000
	Coaching: A Mechanism For informal Performance Appraisal	000
	Integrating Leadership Roles and Management Functions 
	in Conducting Performance Appraisals	0005
Chapter 25: Problem Employees: Rule Breakers, Marginal 
	Employees, and the Chemically or Mentally Impaired	000
	Constructive Versus Destructive Discipline	000
	Self-Discipline and Group Norms	000
	Fair and Effective Rules	000
	Discipline as a Progressive Process	000
	Disciplinary Strategies for the Nurse-Manager	000
	Grievance Procedures	000
	Disciplining the Unionized Employee	000
	The Marginal Employee	000
	The Chemically or Mentally Impaired Employee	000
	Integrating Leadership Roles and Management Functions Through Discipline	000
Appendix		000

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