Essentials of Business Communication 10th Edition Guffey Solutions Manual

Product details:

ISBN-10 ‏ : ‎ 1285858891
ISBN-13 ‏ : ‎ 978-1285858890
Author: Mary Ellen Guffey

Strengthen your business communication skills with the streamlined presentation and unparalleled learning resources found only in the award-winning ESSENTIALS OF BUSINESS COMMUNICATION, 10E. This unique four-in-one learning package includes an authoritative text, practical workbook, grammar/mechanics handbook at the end of the book, and premium Web site (access code is included with new copies of the text). You�ll learn basic writing skills and then apply these skills to a variety of e-mails, memos, letters, reports, and resumes. Realistic, updated model documents and new exercises and activities introduce the latest business communication practices. Extraordinary exercises help you build confidence as you review grammar, punctuation, and writing guidelines. You’ll find increased coverage of professional social media communication, electronic messages and digital media. Please note that the Premium Website access code is included in new copies of the text. Access codes and supplements are not guaranteed with used items.

Table contents:

Chapter 1: Communicating in Today’s Workplace
1.1 The Relationship between Solid Communication Skills and Workplace Success
1.2 Developing Listening Skills
1.3 Learning Nonverbal Communication Skills
1.4 Recognizing How Culture Affects Communication
1.5 Building Intercultural Workplace Skills
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Grammar/Mechanics Challenge 1
Editing Challenge 1
Unit 2: The Business Writing Process
Chapter 2: Planning Your Message
2.1 Understanding the Communication Process
2.2 Using the 3-x-3 Writing Process as a Guide
2.3 Analyzing and Anticipating the Audience
2.4 Adapt to Your Audience with Expert Writing Techniques
2.5 Adapt to Your Audience with Additional Expert Writing Techniques
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Writing Improvement Exercises
Grammar/Mechanics Challenge 2
Editing Challenge 2
Chapter 3: Organizing and Drafting Your Message
3.1 Drafting Workplace Messages
3.2 Organizing Information to Show Relationships
3.3 Drafting with Effective Sentences
3.4 Developing Stylish Sentences
3.5 Drafting Well-Organized, Effective Paragraphs
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Writing Improvement Exercises
Grammar/Mechanics Challenge 3
Editing Challenge 3
Chapter 4: Revising Your Message
4.1 Taking Time to Revise
4.2 Making Your Message Clear
4.3 Enhancing Readability through Document Design
4.4 Proofreading to Find Errors
4.5 Evaluating the Effectiveness of Your Message
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Writing Improvement Exercises
Grammar/Mechanics Challenge 4
Editing Challenge 4
Unit 3: Writing at Work
Chapter 5: Writing Daily Messages
5.1 Daily Writing at Work
5.2 Using Communication Intention to Format Daily Messages
5.3 Instant Messaging and Texting at Work
5.4 Blogging for Business
5.5 Social Media for Business
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Writing Improvement Exercises
Grammar/Mechanics Challenge 5
Editing Challenge 5
Chapter 6: Writing to Persuade
6.1 Persuasion in the Digital Age
6.2 Persuasive Intention: Help Requests
6.3 Persuasive Intention: Claims and Complaints
6.4 Persuasive Intention: Coworker and Manager Buy-In
6.5 Persuasive Intention: Selling and Promoting
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Writing Improvement Exercises
Grammar/Mechanics Challenge 6
Editing Challenge 6
Chapter 7: Writing to Give Bad News
7.1 Why We Communicate Negative Information
7.2 Direct and Indirect Negative Writing Strategies
7.3 The Four-Part Strategy for Indirect Negative Messages
7.4 Writing Negative Messages for External Situations
7.5 Negative Messages for Internal Situations
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Writing Improvement Exercises
Grammar/Mechanics Challenge 7
Editing Challenge 7
Unit 4: Business Reports and Proposals
Chapter 8: Informal Reports
8.1 The Function and Organization of Informal Reports
8.2 Informal Formats and Headings
8.3 Determining the Problem and Purpose in Informal Reports
8.4 Writing Informal Informational Reports
8.5 Writing Informal Analytical Reports
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Grammar/Mechanics Challenge 8
Editing Challenge 8
Chapter 9: Proposals and Formal Reports
9.1 Writing Business Proposals
9.2 Writing Formal Business Reports
9.3 Researching Report Data
9.4 Documenting and Citing Sources
9.5 Converting Data into Meaningful Visuals
9.6 Sequencing the Report
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Grammar/Mechanics Challenge 9
Editing Challenge 9
Unit 5: Professionalism and Speaking Skills
Chapter 10: Communicating Professionally in Person
10.1 Professionalism, Business Etiquette, and Ethical Behaviour
10.2 Face-to-Face Communication
10.3 Phone and Voice Mail Etiquette
10.4 Adding Value in Professional Teams
10.5 Conducting Professional Business Meetings
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Grammar/Mechanics Challenge 10
Editing Challenge 10
Chapter 11: Business Presentations
11.1 Types of Business Presentation and Preparation
11.2 Organizing Presentations for Impact and Rapport
11.3 Presentation Aids
11.4 Designing Effective Presentations
11.5 Polishing Your Delivery
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Grammar/Mechanics Challenge 11
Editing Challenge 11
Unit 6: Communicating for Employment
Chapter 12: The Job Search, Resumes, and Cover Letters
12.1 Preparing for Employment
12.2 Searching for Jobs in the Open and Hidden Markets
12.3 Creating Persuasive Resumes
12.4 Increasing Your Chances with Digital Tools
12.5 Persuasive Cover Letters
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Grammar/Mechanics Challenge 12
Editing Challenge 12
Chapter 13: Interviews and Follow-Up
13.1 Purposes and Types of Employment Interviews
13.2 Before the Interview
13.3 During the Interview
13.4 After the Interview
13.5 Other Employment Documents
Learning Summary
Chapter Review
Critical Thinking
Activities and Cases
Grammar/Mechanics Challenge 13
Editing Challenge 13
Appendix A: A Guide to Document Formats
Appendix B: Correction Abbreviations and Proofreading Marks
Appendix C: Documentation Formats
Appendix D: Style in Writing
Grammar/Mechanics Handbook
Key to Grammar/Mechanics Chapter Challenges and Handbook Checkups
Notes
Index

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