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  • ISBN-10 ‏ : ‎ 0132967480
  • ISBN-13 ‏ : ‎ 978-0132967488
  • Author:   David M. Kroenke

Directed primarily toward students taking an undergraduate Introduction to Management Information Systems course, this text also provides practical content to current and aspiring industry professionals.

This modular text shows students how businesses use–and need–information systems to accomplish their goals, objectives, and competitive strategy.

 

Table of Content:

  1. PART 1 Why MIS?
  2. This Could Happen to You
  3. CHAPTER 1 The Importance of MIS
  4. This Could Happen to You
  5. Study Questions
  6. Q1 Why Study Management Information Systems (MIS)?
  7. What Are Cost-Effective Business Applications of Facebook and Twitter (or Whatever Will Soon Appea
  8. How Can I Attain Job Security?
  9. How Can MIS Help You to Learn Non-routine Skills?
  10. Jobs
  11. What Is the Bottom Line?
  12. Q2 What Is an Information System?
  13. Q3 What Is MIS?
  14. Experiencing MIS Inclass 1 Information Systems and Online Dating
  15. Management and Use of Information Systems
  16. Achieving Strategies
  17. Q4 Why Is the Difference Between Information Technology and Information Systems Important to You
  18. Ethics Guide Ethics and Professional Responsibility
  19. Q5 What Is Your Role in IS Security?
  20. Strong Passwords
  21. Password Etiquette
  22. Guide Five-Component Careers
  23. How does the knowledge in this chapter help Kerrie and you?
  24. Active Review
  25. Key Terms and Concepts
  26. Using Your Knowledge
  27. Collaboration Exercise 1
  28. CASE STUDY 1 Requirements Creep at Australia’s Parliament House
  29. CHAPTER 2 Business Processes, Information Systems and Information
  30. This Could Happen To You
  31. Study Questions
  32. Q1 Why Does $RU Need to Understand Business Processes?
  33. Q2 How Can Business Process Modelling Help Organisations?
  34. Q3 How Can Information Systems Improve Process Quality?
  35. What Is Process Quality?
  36. Using Information Systems to Improve Process Quality
  37. Experiencing MIS Inclass 2 CatchoftheDay
  38. Q4 What Is Information?
  39. Q5 What Data Characteristics Are Necessary for Quality Information?
  40. Guide Understanding Perspectives and Points of View
  41. Accurate
  42. Timely
  43. Relevant
  44. Just Barely Sufficient
  45. Worth Its Cost
  46. How does the knowledge in this chapter help Kerrie and you?
  47. Green IT Guide ‘Whole-of-Government’ Approach To Green IT
  48. Active Review
  49. Key Terms and Concepts
  50. Using Your Knowledge
  51. Collaboration Exercise 2
  52. CASE STUDY 2 Justicelink System Problems
  53. CHAPTER 3 Organisational Strategy, Information Systems and Competitive Advantage
  54. This Could Happen To You
  55. Study Questions
  56. Q1 How Does Organisational Strategy Determine Information Systems Requirements?
  57. Q2 What Five Forces Determine Industry Structure?
  58. Q3 What Is Competitive Strategy?
  59. Q4 How Does Competitive Strategy Determine Value Chain Structure?
  60. Primary Activities in the Value Chain
  61. Support Activities in the Value Chain
  62. Value Chain Linkages
  63. Ethics Guide Yikes! Bikes
  64. Q5 How Do Value Chains Determine Business Processes and Information Systems?
  65. Experiencing MIS Inclass 3 Competitive Strategy over the Web
  66. Q6 How Do Information Systems Provide Competitive Advantage?
  67. Competitive Advantage via Products
  68. Competitive Advantage via Business Processes
  69. How Does an Actual Company Use IS to Create Competitive Advantage?
  70. How Does This System Create a Competitive Advantage?
  71. Guide Your Personal Competitive Advantage
  72. How does the knowledge in this chapter help Kerrie and you?
  73. Active Review
  74. Key Terms and Concepts
  75. Using Your Knowledge
  76. Collaboration Exercise 3
  77. CASE STUDY 3 Competitive Advantage at National Australia Bank
  78. PART 1 Review
  79. Consider Your Net Worth
  80. Application Exercises
  81. PART 1 CASE STUDY Innovation in Information Systems
  82. PART 2 Information Technology
  83. This Could Happen To You
  84. CHAPTER 4 Hardware and Software
  85. This Could Happen To You
  86. Study Questions
  87. Q1 What Do Business Professionals Need to Know about Computer Hardware?
  88. Basic Components
  89. Computer Data
  90. How a Computer Works, in Fewer than 300 Words
  91. Why Should a Manager Care How a Computer Works?
  92. What is the Difference Between a Client and a Server?
  93. Q2 What Do Business Professionals Need to Know about Operating Systems Software?
  94. Experiencing MIS Inclass 4 Innovation in Practice: Microsoft Surface
  95. Green IT Guide NAB Data Centres
  96. What Are the Major Operating Systems?
  97. Non-Mobile Client Operating Systems
  98. Mobile Client Operating Systems
  99. Server Operating Systems
  100. Virtualisation
  101. Owning versus Licensing
  102. Q3 What Do Business Professionals Need to Know about Applications Software?
  103. What Categories of Application Programs Exist?
  104. Thin Clients Versus Thick Clients
  105. How Do Organisations Acquire Application Software?
  106. Thin-client Versus Thick-client Mobile Custom Software
  107. What is Firmware?
  108. Q4 Is Open-source Software a Viable Alternative?
  109. Guide Keeping up to Speed
  110. Why Do Programmers Volunteer Their Services?
  111. How Does Open Source Work?
  112. So, Is Open Source Viable?
  113. How does the knowledge in this chapter help Kerrie and you?
  114. Active Review
  115. Key Terms and Concepts
  116. Using Your Knowledge
  117. Collaboration Exercise 4
  118. CASE STUDY 4 Dell Leverages the Internet, Directly, but for How Long?
  119. CHAPTER 5 Database Processing
  120. This Could Happen To You
  121. Study Questions
  122. Q1 What Is the Purpose of a Database?
  123. Q2 What Is a Database?
  124. Relationships Between Rows?
  125. Q3 What Is a Database Management System?
  126. Experiencing MIS Inclass 5 How Much Is a Database Worth?
  127. Q4 How Do Database Applications Make Databases More Useful?
  128. Traditional Forms, Queries, Reports and Applications
  129. Thin-Client Forms, Queries, Reports and Applications
  130. Guide No Thanks, I’ll Use a Spreadsheet
  131. Ethics Guide Nobody Said I Shouldn’t
  132. Multi-user Processing
  133. How does the knowledge in this chapter help Kerrie and you?
  134. Active Review
  135. Key Terms and Concepts
  136. Using Your Knowledge
  137. Collaboration Exercise 5
  138. CASE STUDY 5 Is Australia’s Electronic Health Record the Cure We’ve Been Waiting for?
  139. CHAPTER 6 The Cloud
  140. This Could Happen To You
  141. Study Questions
  142. Q1 Why Is the Cloud the Future for Most Organisations?
  143. What Is the Cloud?
  144. Why Is the Cloud Preferred to In-House Hosting?
  145. Why Now?
  146. When Does the Cloud Not Make Sense?
  147. Q2 How Do Organisations Use the Cloud?
  148. Cloud Services From Cloud Vendors
  149. Content Delivery Networks From Cloud Vendors
  150. Use Web Services Internally
  151. Experiencing MIS Inclass 6 What, Exactly, Does that Standard Mean?
  152. Q3 How Can Organisations Use Cloud Services Securely?
  153. Virtual Private Network (VPN)
  154. Guide You Said What? About Me? In Class?
  155. Using a Private Cloud
  156. Using a Virtual Private Cloud
  157. Q4 How Can $RU Use the Cloud?
  158. SaaS Services at $RU
  159. PaaS Services at $RU
  160. IaaS Services at $RU
  161. Green IT Guide Energy Use of Electronic Devices
  162. Q5 What Does the Cloud Mean for Your Future?
  163. How does the knowledge in this chapter help Kerrie and you?
  164. Active Review
  165. Key Terms and Concepts
  166. Using Your Knowledge
  167. Collaboration Exercise 6
  168. CASE STUDY 6 Political Clouds
  169. PART 2 Review
  170. Consider Your Net Worth
  171. Application Exercises
  172. PART 2 CASE STUDY Better Buying for Business: The eBreviate Story
  173. PART 3 Using IS for Competitive Advantage
  174. This Could Happen To You
  175. CHAPTER 7 Organisations and Information Systems
  176. This Could Happen To You
  177. Study Questions
  178. Q1 How Do Information Systems Vary by Scope?
  179. Personal Information Systems
  180. Workgroup Information Systems
  181. Enterprise Information Systems
  182. Inter-Enterprise Information Systems
  183. Q2 How Do Enterprise Systems Solve the Problems of Departmental Silos?
  184. How Do Information Silos Arise?
  185. What Are the Problems with Information Silos?
  186. How Do Organisations Solve the Problems of Information Silos?
  187. An Enterprise System for Patient Discharge
  188. Guide The Flavour-of-the-Month Club
  189. Business Process Reengineering
  190. Q3 How Do CRM, ERP and EAI Support Enterprise Systems?
  191. Ethics Guide Dialling for Dollars
  192. Customer Relationship Management (CRM)
  193. Experiencing MIS Inclass 7 Choosing a CRM Product
  194. Enterprise Resource Planning (ERP)
  195. Enterprise Application Integration (EAI)
  196. What Are the Challenges when Implementing and Upgrading Enterprise Systems?
  197. Q4 How Do Inter-Enterprise Information Systems Solve the Problems of Enterprise Silos?
  198. How does the knowledge in this chapter help Kerrie and you?
  199. Active Review
  200. Key Terms and Concepts
  201. Using Your Knowledge
  202. Collaboration Exercise 7
  203. CASE STUDY 7 Renovate or Detonate?
  204. CHAPTER 8 Social Media Information Systems
  205. This Could Happen To You
  206. Study Questions
  207. Q1 What Is a Social Media Information System (SMIS)?
  208. Three SMIS Roles
  209. SMIS Components
  210. Q2 How Do SMIS Advance Organisational Strategy?
  211. Social Media and the Sales and Marketing Activity
  212. Social Media and Customer Service
  213. Social Media and Inbound and Outbound Logistics
  214. Social Media and Manufacturing and Operations
  215. Social Media and Human Resources
  216. Q3 How Do SMIS Increase Social Capital?
  217. What is the Value of Social Capital?
  218. Green IT Guide Environmental Monitoring Information Systems
  219. How Do Social Networks Add Value to Businesses?
  220. Using Social Networking to Increase the Number of Relationships
  221. Using Social Networks to Increase the Strength of Relationships
  222. Connecting to Those with More Assets
  223. Experiencing MIS Inclass 8 Calculating Your Social Capital
  224. Q4 How Can Organisations Manage the Risks of Social Media?
  225. Managing the Risk of Employee Communication
  226. Managing the Risk of User-Generated Content
  227. Q5 Where Is Social Media Taking Us?
  228. Guide Social Recruiting
  229. How does the knowledge in this chapter help Kerrie and you?
  230. Active Review
  231. Key Terms and Concepts
  232. Using Your Knowledge
  233. Collaboration Exercise 8
  234. Case Study 8 Tourism Holdings Limited (THL)
  235. CHAPTER 9 Business Intelligence Systems
  236. This Could Happen To You
  237. Study Questions
  238. Q1 How Do Organisations Use Business Intelligence (BI) Systems?
  239. How Do Organisations Use BI?
  240. What Are Typical Uses for BI?
  241. Q2 What Are the Three Primary Activities in the BI Process?
  242. Using Business Intelligence For Decision Making: An Example
  243. Guide Counting and Counting and Counting
  244. Q3 How Do Organisations Use Data Warehouses and Data Marts to Acquire Data?
  245. Problems With Operational Data
  246. Experiencing MIS Inclass 9 What Singularity Have We Wrought?
  247. Data Warehouses Versus Data Marts
  248. Q4 What Are Three Techniques for Processing BI Data?
  249. Reporting Analysis
  250. Data Mining Analysis
  251. BigData
  252. MapReduce
  253. Hadoop
  254. Q5 What Are the Alternatives for Publishing BI?
  255. Characteristics of BI Publishing Alternatives
  256. What Are the Two Functions of a BI Server?
  257. Ethics Guide Unseen Cyberazzi
  258. How does the knowledge in this chapter help Kerrie and you?
  259. Active Review
  260. Key Terms and Concepts
  261. Using Your Knowledge
  262. Collaboration Exercise 9
  263. CASE STUDY 9 Tourism Holdings Limited (THL) (cont.)
  264. PART 3 Review
  265. Consider Your Net Worth
  266. Application Exercises
  267. PART 3 CASE STUDY Switched on to Data at JB Hi-Fi
  268. PART 4 Information Systems Management
  269. This Could Happen To You
  270. CHAPTER 10 Information Systems Development
  271. This Could Happen To You
  272. Study Questions
  273. Q1 What Is Systems Development?
  274. Q2 Why Is Systems Development Difficult and Risky?
  275. The Difficulty of Determining Requirements
  276. Changes in Requirements
  277. Scheduling and Budgeting Difficulties
  278. Changing Technology
  279. Diseconomies of Scale
  280. Is it Really So Bleak?
  281. Q3 What Are the Five Phases of the Systems Development Life Cycle?
  282. Q4 How Is System Definition Accomplished?
  283. Define System Goals and Scope
  284. Assess Feasibility
  285. Form a Project Team
  286. Green IT Guide Green Information Systems
  287. Experiencing Mis Inclass 10 GardenTracker
  288. Q5 What Is the Users’ Role in the Requirements Phase?
  289. Determine Requirements
  290. Approve Requirements
  291. Role of a Prototype
  292. Q6 How Are the Five Components Designed?
  293. Hardware Design
  294. Software Design
  295. Database Design
  296. Procedure Design
  297. Design of Job Descriptions
  298. Q7 How Is an Information System Implemented?
  299. System Testing
  300. System Conversion
  301. Q8 What Are the Tasks for System Maintenance?
  302. Guide The Real Estimation Process
  303. Q9 What Are Some of the Problems with the SDLC?
  304. The SDLC Waterfall
  305. Requirements Documentation Difficulty
  306. Scheduling and Budgeting Difficulties
  307. How does the knowledge in this chapter help $RU and you?
  308. Active Review
  309. Key Terms And Concepts
  310. Using Your Knowledge
  311. Collaboration Exercise 10
  312. Case Study 10 User Involvement at Northern Territory Asset Management
  313. CHAPTER 11 Information Systems Management
  314. This Could Happen To You
  315. Study Questions
  316. Q1 What Are the Functions and Organisation of the IT/IS Department?
  317. How Is the IT/IS Department Organised?
  318. Experiencing Mis Inclass 11 What’s That Humming Sound?
  319. What IT/IS-related Job Positions Exist?
  320. Q2 How Do Organisations Plan the Use of IT/IS?
  321. Align Information Systems with Organisational Strategy
  322. Communicate IT/IS Issues to the Executive Group
  323. Develop Priorities and Enforce Them Within the IT/IS Department
  324. Sponsor the Steering Committee
  325. Q3 What Are the Advantages and Disadvantages of Outsourcing?
  326. Outsourcing Information Systems
  327. International Outsourcing
  328. What Are Popular Outsourcing Alternatives?
  329. What Are the Risks of Outsourcing?
  330. Guide Is Outsourcing Fool’s Gold?
  331. Q4 What Are Your User Rights and Responsibilities?
  332. Your User Rights
  333. Your User Responsibilities
  334. Ethics Guide Using the Corporate Computer
  335. How does the knowledge in this chapter help Kerrie and you?
  336. Active Review
  337. Key Terms and Concepts
  338. Using Your Knowledge
  339. Collaboration Exercise 11
  340. Case Study 11 IT Development and Acquisition at Australian Bureau of Statistics
  341. CHAPTER 12 Information Security Management
  342. This Could Happen To You
  343. Study Questions
  344. Q1 What Is the Goal of Information Systems Security?
  345. The IT/IS Security Threat/Loss Scenario
  346. What Are the Sources of Threats?
  347. What Types of Security Loss Exist?
  348. Goal of Information Systems Security
  349. Experiencing MIS Inclass 12 Phishing for Credit Cards, Identifying Numbers and Bank Accounts
  350. Q2 How Big Is the Computer Security Problem?
  351. Q3 How Should You Respond to Security Threats?
  352. Q4 How Should Organisations Respond to Security Threats?
  353. Q5 How Can Technical Safeguards Protect Against Security Threats?
  354. Identification and Authentication
  355. Encryption
  356. Firewalls
  357. Malware Protection
  358. Design for Secure Applications
  359. Q6 How Can Data Safeguards Protect Against Security Threats?
  360. Q7 How Can Human Safeguards Protect Against Security Threats?
  361. Human Safeguards for Employees
  362. Green IT Guide Green Fatigue?
  363. Account Administration
  364. Security Monitoring
  365. Q8 How Should Organisations Respond to Security Incidents?
  366. Guide Is It Spying or Just Good Management?
  367. Guide The Final, Final Word
  368. How does the knowledge in this chapter help Kerrie and you?
  369. Active Review
  370. Key Terms and Concepts
  371. Using Your Knowledge
  372. Collaboration Exercise 12
  373. CASE STUDY 12 Cybercrime on the Rise
  374. Part 4 Review
  375. Consider Your Net Worth
  376. Application Exercises
  377. Part 4 Case Study The Need for Technical Feasibility
  378. Chapter Extensions
  379. CE1 Collaboration Information Systems for Decision Making, Problem Solving and Project Management
  380. Study Questions
  381. Q1 What Are the Two Key Characteristics of Collaboration?
  382. Importance of Effective Critical Feedback
  383. Guidelines for Giving and Receiving Critical Feedback
  384. Warning!
  385. Q2 What Are the Three Criteria for Successful Collaboration?
  386. Successful Outcome
  387. Growth in Team Capability
  388. Meaningful and Satisfying Experience
  389. Q3 What Are the Four Primary Purposes of Collaboration?
  390. Becoming Informed
  391. Making Decisions
  392. Solving Problems
  393. Managing Projects
  394. Q4 What Are the Components and Functions of a Collaboration Information System?
  395. The Five Collaboration System Components
  396. Primary Functions: Communication and Content Sharing
  397. Active Review
  398. Key Terms and Concepts
  399. Using Your Knowledge
  400. CE2 Collaboration Information Systems for Student Projects
  401. Study Questions
  402. Q1 What Are the IS Requirements for Student Project Collaborations?
  403. Required Features
  404. Nice-to-Have Features
  405. Collaboration Tool Characteristics
  406. Q2 How Can You Use Collaboration Tools to Improve Team Communication?
  407. Q3 How Can You Use Collaboration Tools to Share Content?
  408. Shared Content with No Control
  409. Shared Content with Version Management on Google Drive
  410. Shared Content with Version Control
  411. Q4 How Can You Use Collaboration Tools to Manage Tasks?
  412. Sharing a Task List on Google Grid
  413. Sharing a Task List Using Microsoft SharePoint
  414. Q5 Which Collaboration Information System Is Right for Your Team?
  415. The Minimal Collaboration Tool Set
  416. The Good Collaboration Tool Set
  417. The Comprehensive Collaboration Tool Set
  418. Choosing the Set for Your Team
  419. Don’t Forget Procedures and People!
  420. Active Review
  421. Key Terms and Concepts
  422. Using Your Knowledge
  423. CE3 Mobile Systems
  424. Study Questions
  425. Q1 What Are Mobile Systems?
  426. Q2 Why Are Mobile Systems Important?
  427. Hardware
  428. Software
  429. Data
  430. Procedures
  431. People
  432. Q3 How Do Native and Browser-based Mobile Applications Compare?
  433. Developing Native Mobile Applications
  434. Developing Thin-Client Mobile Applications
  435. Which Is Better?
  436. Q4 What Characterises Quality Mobile User Experiences?
  437. Feature Content
  438. Use Context-Sensitive Chrome
  439. Provide Animation and Lively Behaviour
  440. Design to Scale and Share
  441. Use the Cloud
  442. Q5 What Are the Challenges of Personal Mobile Devices at Work?
  443. Advantages and Disadvantages of Employee Use of Mobile Systems at Work
  444. Survey of Organisational BYOD Policy
  445. Active Review
  446. Key Terms and Concepts
  447. Using Your Knowledge
  448. CE4 Introduction to Microsoft Excel 2013
  449. Study Questions
  450. Q1 What Is a Spreadsheet?
  451. Q2 How Do You Get Started with Excel?
  452. Q3 How Can You Enter Data?
  453. Key in the Data
  454. Let Excel Add the Data Using a Pattern
  455. Q4 How Can You Insert and Delete Rows and Columns and Change Their Size?
  456. Q5 How Can You Format Data?
  457. Q6 How Can You Create a (Simple) Formula?
  458. Q7 How Can You Print Results?
  459. Active Review
  460. Key Terms and Concepts
  461. Using Your Knowledge
  462. CE5 Database Design
  463. Study Questions
  464. Q1 Who Will Volunteer?
  465. Q2 How Are Database Application Systems Developed?
  466. Q3 What Are the Components of the Entity-Relationship Data Model?
  467. Relationships
  468. Q4 How Is a Data Model Transformed into a Database Design?
  469. Normalisation
  470. Representing Relationships
  471. Q5 What Is the Users’ Role?
  472. Q6 Who Will Volunteer? (continued)
  473. Active Review
  474. Key Terms and Concepts
  475. Using Your Knowledge
  476. CE6 Using Microsoft Access 2013
  477. Study Questions
  478. Q1 How Do You Create Tables?
  479. Starting Access
  480. Creating Tables
  481. Q2 How Do You Create Relationships?
  482. Q3 How Do You Create a Data Entry Form?
  483. Q4 How Can You Create Queries Using the Query Design Tool?
  484. Q5 How Do You Create a Report?
  485. Active Review
  486. Using Your Knowledge
  487. CE7 Using Excel and Access Together
  488. Study Questions
  489. Q1 Why Use Excel and Access Together?
  490. Q2 What Is Import/Export?
  491. Import/Export of Text Data
  492. Import/Export of Excel and Access Data
  493. Q3 How Can You Create Charts with Excel?
  494. Creating a Pie Chart
  495. Creating a Column Chart
  496. Q4 How Can You Create Group Totals in Access?
  497. Q5 How Can You Use Excel to Graph Access Data?
  498. Q6 How Can You Use Access to Report Excel Data?
  499. Q7 How Can You Combine Excel and Access to Analyse Data?
  500. Active Review
  501. Key Terms and Concepts
  502. Using Your Knowledge
  503. CE8 Network and Cloud Technology
  504. Study Questions
  505. Q1 What Is a Computer Network?
  506. Q2 What Are the Components of a LAN?
  507. Connecting Your LAN to the Internet
  508. Q3 How Does the Internet Work?
  509. An Internet Example
  510. Internet Addressing
  511. Processing on a Web Server
  512. Q4 How Does the Cloud Work?
  513. Service-Oriented Architecture (SOA)
  514. Protocols Supporting Web Services
  515. Active Review
  516. Key Terms and Concepts
  517. Using Your Knowledge
  518. CE9 Enterprise Resource Planning (ERP) Systems
  519. Study Questions
  520. Q1 What Is the Purpose of ERP Systems?
  521. Q2 What Are the Elements of an ERP Solution?
  522. ERP Application Programs
  523. ERP Databases
  524. Business Process Procedures
  525. Q3 How Are ERP Systems Implemented and Upgraded?
  526. Q4 What Types of Organisations Use ERP?
  527. ERP By Industry Type
  528. ERP By Organisation Size
  529. International ERP
  530. Q5 How Do the Major ERP Vendors Compare?
  531. ERP Market Leaders
  532. ERP Products
  533. ERP in the Cloud
  534. Active Review
  535. Key Terms and Concepts
  536. Using Your Knowledge
  537. CE10 Supply Chain Management
  538. Study Questions
  539. Q1 What Are Typical Inter-Enterprise Processes?
  540. Q2 What Is a Supply Chain?
  541. Q3 What Factors Affect Supply Chain Performance?
  542. Q4 How Does Supply Chain Profitability Differ from Organisational Profitability?
  543. Q5 What Is the Bullwhip Effect?
  544. Q6 How Do Information Systems Affect Supply Chain Performance?
  545. Active Review
  546. Key Terms and Concepts
  547. Using Your Knowledge
  548. CE11 Hyper-Social Organisations and Knowledge Management
  549. Study Questions
  550. Q1 What Are the Characteristics of a Hyper-Social Organisation?
  551. Consumers Become Humans
  552. Market Segments Become Tribes
  553. Channels Become Networks
  554. Structure and Control Become Messy
  555. How Can Social Media Information Systems (SMIS) Foster Hyper-Social Organisations?
  556. Q2 What Are the Benefits of Knowledge Management?
  557. Q3 What Are Expert Systems?
  558. Q4 What Are Content Management Systems?
  559. What Are the Challenges of Content Management?
  560. What Are Content Management Application Alternatives?
  561. Q5 How Do Hyper-Social Organisations Manage Knowledge?
  562. Hyper-Social KM Alternative Media
  563. Resistance to Hyper-Social Knowledge Sharing
  564. Active Review
  565. Key Terms and Concepts
  566. Using Your Knowledge
  567. CE12 Database Marketing
  568. Study Questions
  569. Q1 What Is a Database Marketing Opportunity?
  570. Q2 How Does RFM Analysis Classify Customers?
  571. Q3 How Does Market-Basket Analysis Identify – Cross-Selling Opportunities?
  572. Q4 How Do Decision Trees Identify Market Segments?
  573. A Decision Tree For Student Performance
  574. A Decision Tree For Loan Evaluation
  575. Active Review
  576. Key Terms and Concepts
  577. Using Your Knowledge
  578. CE13 Reporting Systems and OLAP
  579. Study Questions
  580. Q1 How Do Reporting Systems Enable People to Create Information?
  581. Q2 What Are the Components and Characteristics of Reporting Systems?
  582. Report Type
  583. Report Media
  584. Report Mode
  585. Q3 How Are Reports Authored, Managed and Delivered?
  586. Report Authoring
  587. Report Management
  588. Report Delivery
  589. Q4 How Are Online Analytical Processing (OLAP) Reports Dynamic?
  590. Active Review
  591. Key Terms and Concepts
  592. Using Your Knowledge
  593. CE14 Systems Development Project Management
  594. Study Questions
  595. Q1 Why Is Formalised Project Management Necessary?
  596. Q2 What Are the Trade-offs in Requirements, Cost and Time?
  597. Q3 What Are the Dimensions of Project Management?
  598. Q4 How Does a Work-Breakdown Structure Drive Project Management?
  599. Q5 What Is the Biggest Challenge in Planning a Large-scale Systems Development Project?
  600. Q6 What Are the Biggest Challenges in Managing a Large-Scale Systems Development Project?
  601. Q7 What Is the Single Most Important Task for Users on a Large-Scale Systems Development Project?
  602. Active Review
  603. Key Terms and Concepts
  604. Using Your Knowledge
  605. CE15 Agile Development
  606. Study Questions
  607. Q1 Why Is the SDLC Losing Credibility?
  608. Q2 What Are the Principles of Agile Development Methodologies?
  609. Q3 What Is the Scrum Process?
  610. Scrum Essentials
  611. When Are We Done?
  612. Key Roles
  613. Q4 How Do Requirements Drive the Scrum Process?
  614. Creating Requirements Tasks
  615. Scheduling Tasks
  616. Committing to Finish Tasks
  617. Hocus-Pocus?
  618. Active Review
  619. Key Terms and Concepts
  620. Using Your Knowledge
  621. CE16 Business Process Management
  622. Study Questions
  623. Q1 Why Do Organisations Need to Manage Business Processes?
  624. A Sample Ordering Business Process
  625. Why Does This Process Need Management?
  626. Q2 What Are the Stages of Business Process Management (BPM)?
  627. Q3 How Do Business Processes and Information Systems Relate?
  628. Q4 Which Comes First, Business Processes or Information Systems?
  629. Business Processes First
  630. Information System First
  631. Another Factor: Off-the-Shelf Software
  632. And the Answer Is …
  633. Q5 How Is BPM Practised in the Real World?
  634. Defining the Process Problem
  635. Designing the New Process
  636. Create Process Components
  637. Implement New Processes
  638. Active Review
  639. Key Terms and Concepts
  640. Using Your Knowledge
  641. CE17 International MIS
  642. Study Questions
  643. Q1 How Does the Global Economy Impact Organisations and Processes?
  644. How Does the Global Economy Change the Competitive Environment?
  645. How Does the Emerging Global Economy Change Competitive Strategy?
  646. How Does the Global Economy Change Value Chains and Business Processes?
  647. Q2 What Are the Characteristics of International IS Components?
  648. What Is Required to Localise Software?
  649. What Are the Problems and Issues of Global Databases?
  650. Q3 What Are the Challenges of International Enterprise Applications?
  651. Advantages of Functional Systems
  652. Problems of Inherent Processes
  653. Q4 How Do Inter-Enterprise IS Facilitate Globalisation?
  654. How Do Global Information Systems Affect Supply Chain Profitability?
  655. What Is the Economic Impact of Global Manufacturing?
  656. How Does Web 2.0 and Social Media Affect International Business?
  657. Q5 What Are the Challenges of International IS Management?
  658. Why Is International Information Systems Development More Challenging?
  659. What Are the Challenges of International Project Management?
  660. What Are the Challenges of International IT/IS Management?
  661. How Does the International Dimension Affect Computer Security Risk Management?
  662. Active Review
  663. Key Terms and Concepts
  664. Using Your Knowledge
  665. Glossary
  666. Index

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