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  • ISBN-10 ‏ : ‎ 9780134639710
  • ISBN-13 ‏ : ‎ 978-0134639710
  • Author: Kenneth C. Laudon; Jane Price Laudon

The authoritative, case-based view into how businesses leverage information systems

Kenneth and Jane Laudon’s popular Management Information Systems: Managing the Digital Firm continues to define the way MIS courses are taught. Designed for business students, the text provides insight into how contemporary businesses leverage information technologies and systems to achieve corporate objectives. The new edition provides the most up-to-date and comprehensive overview of information systems used by businesses today, including all-new real-world cases and discussion of significant contemporary topics, from big data and the Internet of Things (IoT) to machine learning and DevOps.

Featuring comprehensive coverage of new technologies and applications, while also considering their impact on business models and decision-making, Management Information Systems enhances learning through vivid examples designed to capture the imaginations of all students. As they build sought-after skills for the modern workplace, students will learn to lead management discussions and drive decisions about their firm’s information systems.

Table of contents:

  1. Part One Organizations, Management, and the Networked Enterprise
  2. Chapter 1 Information Systems in Global Business Today
  3. Learning Objectives
  4. 1-1 How are information systems transforming business, and why are they so essential for running and managing a business today?
  5. How Information Systems Are Transforming Business
  6. What’s New in Management Information Systems
  7. Globalization Challenges and Opportunities: A Flattened World
  8. The Emerging Digital Firm
  9. Strategic Business Objectives of Information Systems
  10. Operational Excellence
  11. New Products, Services, and Business Models
  12. Customer and Supplier Intimacy
  13. Improved Decision Making
  14. Competitive Advantage
  15. Survival
  16. 1-2 What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations?
  17. What Is an Information System?
  18. Dimensions of Information Systems
  19. Organizations
  20. Management
  21. Information Technology
  22. It Isn’t Just Technology: A Business Perspective on Information Systems
  23. Complementary Assets: Organizational Capital and the Right Business Model
  24. 1-3 What academic disciplines are used to study information systems, and how does each contribute to an understanding of information systems?
  25. Technical Approach
  26. Behavioral Approach
  27. Approach of This Text: Sociotechnical Systems
  28. Review Summary
  29. Key Terms
  30. Review Questions
  31. Discussion Questions
  32. Hands-On MIS Projects
  33. Management Decision Problems
  34. Improving Decision Making: Using Databases to Analyze Sales Trends
  35. Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
  36. Collaboration and Teamwork Project
  37. Selecting Team Collaboration Tools
  38. Chapter 1 References
  39. Chapter 2 Global E-business and Collaboration
  40. Learning Objectives
  41. 2-1 What are business processes? How are they related to information systems?
  42. Business Processes
  43. How Information Technology Improves Business Processes
  44. 2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?
  45. Systems for Different Management Groups
  46. Transaction Processing Systems
  47. Systems for Business Intelligence
  48. Systems for Linking the Enterprise
  49. Enterprise Applications
  50. Enterprise Systems
  51. Supply Chain Management Systems
  52. Customer Relationship Management Systems
  53. Knowledge Management Systems
  54. Intranets and Extranets
  55. E-business, E-commerce, and E-government
  56. 2-3 Why are systems for collaboration and social business so important, and what technologies do they use?
  57. What Is Collaboration?
  58. What Is Social Business?
  59. Business Benefits of Collaboration and Social Business
  60. Building a Collaborative Culture and Business Processes
  61. Tools and Technologies for Collaboration and Social Business
  62. E-mail and Instant Messaging (IM)
  63. Wikis
  64. Virtual Worlds
  65. Collaboration and Social Business Platforms
  66. Virtual Meeting Systems
  67. Cloud Collaboration Services
  68. Microsoft SharePoint and IBM Notes
  69. Enterprise Social Networking Tools
  70. Checklist for Managers: Evaluating and Selecting Collaboration and Social Software Tools
  71. 2-4 What is the role of the information systems function in a business?
  72. The Information Systems Department
  73. Organizing the Information Systems Function
  74. Review Summary
  75. Key Terms
  76. Review Questions
  77. Discussion Questions
  78. Hands-On MIS Projects
  79. Management Decision Problems
  80. Improving Decision Making: Using a Spreadsheet to Select Suppliers
  81. Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
  82. Collaboration and Teamwork Project
  83. Identifying Management Decisions and Systems
  84. Chapter 2 References
  85. Chapter 3 Information Systems, Organizations, and Strategy
  86. Learning Objectives
  87. 3-1 Which features of organizations do managers need to know about to build and use information systems successfully?
  88. What Is an Organization?
  89. Features of Organizations
  90. Routines and Business Processes
  91. Organizational Politics
  92. Organizational Culture
  93. Organizational Environments
  94. Disruptive Technologies: Riding the Wave
  95. Organizational Structure
  96. Other Organizational Features
  97. 3-2 What is the impact of information systems on organizations?
  98. Economic Impacts
  99. Organizational and Behavioral Impacts
  100. IT Flattens Organizations
  101. Postindustrial Organizations
  102. Understanding Organizational Resistance to Change
  103. The Internet and Organizations
  104. Implications for the Design and Understanding of Information Systems
  105. 3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
  106. Porter’s Competitive Forces Model
  107. Traditional Competitors
  108. New Market Entrants
  109. Substitute Products and Services
  110. Customers
  111. Suppliers
  112. Information System Strategies for Dealing with Competitive Forces
  113. Low-Cost Leadership
  114. Product Differentiation
  115. Focus on Market Niche
  116. Strengthen Customer and Supplier Intimacy
  117. The Internet’s Impact on Competitive Advantage
  118. Smart Products and the Internet of Things
  119. The Business Value Chain Model
  120. Extending the Value Chain: The Value Web
  121. Synergies, Core Competencies, and Network-Based Strategies
  122. Synergies
  123. Enhancing Core Competencies
  124. Network-Based Strategies
  125. Network Economics
  126. Virtual Company Model
  127. Business Ecosystems and Platforms
  128. 3-4 What are the challenges posed by strategic information systems, and how should they be addressed?
  129. Sustaining Competitive Advantage
  130. Aligning IT with Business Objectives
  131. Management Checklist: Performing a Strategic Systems Analysis
  132. Managing Strategic Transitions
  133. Review Summary
  134. Key Terms
  135. Review Questions
  136. Discussion Questions
  137. Hands-On MIS Projects
  138. Management Decision Problems
  139. Improving Decision Making: Using a Database to Clarify Business Strategy
  140. Improving Decision Making: Using Web Tools to Configure and Price an Automobile
  141. Collaboration and Teamwork Project
  142. Identifying Opportunities for Strategic Information Systems
  143. Chapter 3 References
  144. Chapter 4 Ethical and Social Issues in Information Systems
  145. Learning Objectives
  146. 4-1 What ethical, social, and political issues are raised by information systems?
  147. A Model for Thinking About Ethical, Social, and Political Issues
  148. Five Moral Dimensions of the Information Age
  149. Key Technology Trends that Raise Ethical Issues
  150. 4-2 What specific principles for conduct can be used to guide ethical decisions?
  151. Basic Concepts: Responsibility, Accountability, and Liability
  152. Ethical Analysis
  153. Candidate Ethical Principles
  154. Professional Codes of Conduct
  155. Some Real-World Ethical Dilemmas
  156. 4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
  157. Information Rights: Privacy and Freedom in the Internet Age
  158. The European Directive on Data Protection
  159. Internet Challenges to Privacy
  160. Technical Solutions
  161. Property Rights: Intellectual Property
  162. Trade Secrets
  163. Copyright
  164. Patents
  165. Challenges to Intellectual Property Rights
  166. 4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life?
  167. Computer-Related Liability Problems
  168. System Quality: Data Quality and System Errors
  169. Quality of Life: Equity, Access, and Boundaries
  170. Balancing Power: Center Versus Periphery
  171. Rapidity of Change: Reduced Response Time to Competition
  172. Maintaining Boundaries: Family, Work, and Leisure
  173. Dependence and Vulnerability
  174. Computer Crime and Abuse
  175. Employment: Trickle-Down Technology and Reengineering Job Loss
  176. Equity and Access: Increasing Racial and Social Class Cleavages
  177. Health Risks: RSI, CVS, and Cognitive Decline
  178. Review Summary
  179. Key Terms
  180. Review Questions
  181. Discussion Questions
  182. Hands-On MIS Projects
  183. Management Decision Problems
  184. Achieving Operational Excellence: Creating a Simple Blog
  185. Improving Decision Making: Analyzing Web Browser Privacy
  186. Collaboration and Teamwork Project
  187. Developing a Corporate Code of Ethics
  188. Chapter 4 References
  189. Part Two Information Technology Infrastructure
  190. Chapter 5 IT Infrastructure and Emerging Technologies
  191. Learning Objectives
  192. 5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
  193. Defining IT Infrastructure
  194. Evolution of IT Infrastructure
  195. General-Purpose Mainframe and Minicomputer Era (1959 to Present)
  196. Personal Computer Era (1981 to Present)
  197. Client/Server Era (1983 to Present)
  198. Enterprise Computing Era (1992 to Present)
  199. Cloud and Mobile Computing Era (2000 to Present)
  200. Technology Drivers of Infrastructure Evolution
  201. Moore’s Law and Microprocessing Power
  202. The Law of Mass Digital Storage
  203. Metcalfe’s Law and Network Economics
  204. Declining Communications Costs and the Internet
  205. Standards and Network Effects
  206. 5-2 What are the components of IT infrastructure?
  207. Computer Hardware Platforms
  208. Operating System Platforms
  209. Enterprise Software Applications
  210. Data Management and Storage
  211. Networking/Telecommunications Platforms
  212. Internet Platforms
  213. Consulting and System Integration Services
  214. 5-3 What are the current trends in computer hardware platforms?
  215. The Mobile Digital Platform
  216. Consumerization of IT and BYOD
  217. Quantum Computing
  218. Virtualization
  219. Cloud Computing
  220. Green Computing
  221. High-Performance and Power-Saving Processors
  222. 5-4 What are the current computer software platforms and trends?
  223. Linux and Open Source Software
  224. Linux
  225. Software for the Web: Java, HTML, and HTML5
  226. HTML and HTML5
  227. Web Services and Service-Oriented Architecture
  228. Software Outsourcing and Cloud Services
  229. Software Packages and Enterprise Software
  230. Software Outsourcing
  231. Cloud-Based Software Services and Tools
  232. Mashups and Apps
  233. 5-5 What are the challenges of managing IT infrastructure and management solutions?
  234. Dealing with Platform and Infrastructure Change
  235. Management and Governance
  236. Making Wise Infrastructure Investments
  237. Total Cost of Ownership of Technology Assets
  238. Competitive Forces Model for IT Infrastructure Investment
  239. Review Summary
  240. Key Terms
  241. Review Questions
  242. Discussion Questions
  243. Hands-On MIS Projects
  244. Management Decision Problems
  245. Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options
  246. Improving Decision Making: Using Web Research to Budget for a Sales Conference
  247. Collaboration and Teamwork Project
  248. Evaluating Server and Mobile Operating Systems
  249. Chapter 5 References
  250. Chapter 6 Foundations of Business Intelligence: Databases and Information Management
  251. Learning Objectives

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