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Product details:
- ISBN-10 : 9781483383064
- ISBN-13 : 978-1483383064
- Author: Joel D. Wisner
Operations Management: A Supply Chain Process Approach exposes students to the exciting and ever-changing world of operations management through dynamic writing, application, and cutting-edge examples that will keep students interested and instructors inspired! Author Dr. Joel Wisner understands that today’s students will be entering a highly competitive global marketplace where two things are crucial: a solid knowledge of operations management and an understanding of the importance for organizations to integrate their operations and supply chain processes. With this in mind, Wisner not only provides a clear and comprehensive introduction to operations management, but also gives attention to the important processes involved in linking firms’ operations in a supply chain environment.
Table of contents:
PART I – DEVELOPING OPERATIONS STRATEGIES
Chapter 1: Operations Management, Processes and Supply Chain Management
OM Service Profile: Walmart Uses Its Supply Chain to Reduce Costs and Improve Profitability
Operations Management Defined
Processes and Supply Chain
OM Service Profile: Process Improvement at Inova Mount Vernon Hospital
A Supply Chain View of the Organization
The Eight Key Supply Chain Processes
OM Service Profile: Demand Management at the 2010 Olympic Winter Games
Operations Management in Services
OM Service Profile: Phone.com Succeeds with Outstanding Customer Service
Important Developments in Operations Management
Chapter 2: Corporate Strategy, Performance, and Sustainability
OM Manufacturing Profile: Dow Chemical’s Use of Ethics and Sustainability
Corporate Strategy Development
Aligning Operations Strategies for Competitive Advantage
Operations Strategy Tradeoffs
Measuring Operations Performance
OM Manufacturing Profile: Frito-Lay Analyzes a Performance Problem
OM Service Profile: Scorecarding at Global Workplace Solutions
Trends in Operations Strategies – The Growing Importance of Ethics and Sustainability
OM Service Profile: CSR at Standard Chartered Bank
Chapter 3: Product Design and Development
OM Service Profile: Product Design at Denny’s
Design of Goods and Services
OM Manufacturing Profile: Designing Powerski’s Jetboard
The Product Development Process
OM Manufacturing Profile: Enterprise Social Networking at SAS Institute
OM Service Profile: ARAMARK’s Use of Service Blueprinting
Reducing Product Development Lead Time
Sustainability in Product Design
Current Trends in Product Design
Chapter 4: Process Design and Capacity Management
OM Service Profile: Mass Customization in Campus Dining Halls
Types of Processes
Process Flowcharting and Analysis
OM Service Profile: Process Analysis at Intermountain Healthcare
OM Service Profile: Process Monitoring and Improvement at Lake Cumberland Hospital
Capacity Management
Break-Even Analysis
Sustainability in Process Design
OM Manufacturing Profile: Sustainability at Burt’s Bees
Chapter 5: Customer Relationships and Customer Service
OM Service Profile: The Importance of Building Relationships at Byrne Industrial Solutiions
Customer Relationships and Customer Service Defined
The Customer Relationship Process
OM Service Profile: Using Predictive Analytics to Segment Customers
OM Service Profile: CRM Success at the University of South Florida
The Customer Service Process
PART II – MANUFACTURING AND SERVICE FLOWS
Chapter 6: Demand Management, Forecasting and Aggregate Planning
OM Service Profile: Better Demand Forecasting Saves Money for Lee Memorial Health System
Demand Management Defined
The Forecasting Process
Forecast Accuracy
Collaborative Planning, Forecasting, and Replenishment
OM Profile: Retailer West Marine Finds Success with CPFR
Aggregate Planning
Chapter 7: Independent Demand Inventory Management Systems
OM Profile: Managing Inventory in the Cloud at USA Cycling
Types of Inventories
Functions of Inventory
Inventory Costs, Risks, and Value
Independent Demand Inventory Management
OM Profile: Managing Inventories is Like ABC at Metso
Measuring Inventory Management Performance
OM Profile: Designing a Performance Measurement System at Talan
Chapter 8: Material Flow Analysis and Facility Layouts
OM Profile: Value Stream Mapping at Thermo Fisher Scientific
Material Flow Mapping
Material Flow Analysis
Theory of Constraints
OM Profile: ASPC Sees Benefits with TOC
Manufacturing Flexibility
OM Profile: BAE Systems’ CIM Facility
Layout Design
OM Profile: T-Mobile’s New Retail Layout Profile
Trends in Layout Design
Chapter 8 Supplement: Job Scheduling and Vehicle Routing
OM Profile: Vehicle Scheduling at Airport Limousine Services Ltd.
Job Scheduling
Dispatch Rules
Vehicle Scheduling and Routing
Chapter 9: Lean Systems
OM Profile: Cox Machine’s Lean Supply Chain
A Short History of Lean and the Toyota Production System
Lean Practices
OM Profile: Lean Systems at R.W. Beckett
OM Profile: CertainTeed’s Use of the Kaizen Blitz
Lean Thinking Services
Creating a Lean Culture
Lean and Sustainable Supply Chains
OM Profile: Nike’s Lean and Sustainable Supply Chain
Current Issues with Lean Systems
Chapter 10: Managing Customer and Work Flows
OM Profile: The Mooyah Goggle Test
Customer Flow Mapping
Service Delivery System Design
Demand Variability and Service Capacity Utilization
Managing Customer Queues
OM Profile: Cox Reduces Waits for the Cable Guy
Managing Work Flows
OM Profile: Peninsula Uses Dose Management Tool to Reduce Medication Errors
Chapter 11: Managing Information Flows – MRP and ERP
OM Profile: Gallus BioPharmaceuticals Uses Rapid Implementation for their ERP System
The Concept of Information Flow
OM Profile: Dart Uses Technology to Schedule Drivers and Shipments
Dependent Demand Inventory Management
OM Profile: MRP System Takes Madill into 21st Century
The Evolution and Use of enterprise Resource Planning Systems
OM Profile: Service Shop Implements Cloud ERP
Automating Process Management
OM Profile: Skandia Saves Costs with BPM
Trend in Enterprise Resource Planning
Chapter 12: Managing Projects
OM Service Profile: ScottishPower Renewables to Build World’s Largest Tidal Energy Project
Project Management Defined
Project Planning and the Gantt Chart
The CPM and PERT Project Management Techniques
Project Trade-offs and Crashing
Managing Project Risk
OM Service Profile: Project Risk Management at London’s Olympic Park
Project Management Trends – Software and Cloud-Based Systems
OM Service Profile: Ajasa Switches to Use of MS Project
Chapter 13: Six Sigma Quality Management
OM Service Profile: Louisiana State Police Crime Lab Uses Six Sigma to Improve Productivity
The Origins of Six Sigma
OM Service Profile: Cedars-Sinai Uses Lean Six Sigma to Improve Hand Hygiene
The Contributors to, and Elements of Six Sigma
OM Service Profile: K&N-Only the Second Restaurant to Win the Baldrige
The Tools of Six Sigma
OM Manufacturer Profile: Boeing’s Use of Root Cause Analysis
Trends in Six Sigma
Chapter 13 Supplement: Statistical Quality Control
OM Manufacturer Profile: Improving Bricks with Statistical Process Control
Process Control for Variable Data
Process Control for Attribute Data
Process Capability
Acceptance Sampling
PART III – MANAGING SUPPLY CHAINS
Chapter 14: Global Supply Management
OM Profile: The Practice of Nearshoring
The Strategic Role of Supply Management
The Purchasing Cycle
OM Service Profile: Areya’s Program for Locating Suppliers
The Make-or-Buy Break-Even Analysis
Global Sourcing
OM Profile:The Growth of Foreign Trade in Mexico
Supply Base Rationalization
Supplier Relationship Management
Ethical and Sustainable Sourcing
OM Service Profile: Bon Appetit’s Sustainable Initiatives
Current Trend – Improving Supplier Performance
Chapter 15: Location, Logistics, and Product Returns
OM Profile: NAFTA and the I-35 Corridor
Manufacturing and Service Location Strategies
OM Profile: East Penn’s Wujiang Facility
Transportation Planning
OM Profile: Boeing’s 787 Dreamliner Begins Operating
Warehousing Management
Returns Management
Current Trend-Logistics Sustainability
OM Service Profile: Going Green is Saving Green for Wright & Filippis
Product Returns and Sustainability
Chapter 16. Integrating Processes along the Supply Chain
OM Manufacturing Profile: Process Integration is a Complex Undertaking at IBM
The Supply Chain Process Integration Model
OM Profile: Sanyuan Foods Integrates Their Milk Supply Chain
OM Profile: HP Integrates Its Supply Chains with Menlo’s Help
Obstacles to Process Integration
Managing Supply Chain Risk and Security
OM Service Profile: Panjiva Analyzes Supply Chain Risk
Trends in Process Integration
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