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  • ISBN-10 ‏ : ‎ 0135191793
  • ISBN-13 ‏ : ‎ 978-0135191798
  • Author: Kenneth C. Laudon, Jane P. Laudon

Management Information Systems: Managing the Digital Firm provides the most comprehensive overview of information systems used by business firms today, while drawing connections between MIS and business performance. The Laudons are known for their outstanding real-world case studies, which describe how well-known companies use IT to solve problems and achieve business objectives. Students develop sought-after skills, such as leading IS-related management discussions and using IT to meet bottom-line results. Each chapter of the 16th edition features all-new Interactive Sessions, new Video Cases, and a new Career Opportunities section building practical job-seeking skills.

 

Table of Content:

  1. Part One Organizations, Management, and the Networked Enterprise
  2. Chapter 1 Information Systems in Global Business Today
  3. Learning Objectives
  4. Chapter Cases
  5. Video Cases
  6. 1-1 How are information systems transforming business, and why are they so essential for running and managing a business today?
  7. How Information Systems are Transforming Business
  8. What’s New in Management Information Systems?
  9. Globalization Challenges and Opportunities: A Flattened World
  10. The Emerging Digital Firm
  11. Strategic Business Objectives of Information Systems
  12. Operational Excellence
  13. New Products, Services, and Business Models
  14. Customer and Supplier Intimacy
  15. Improved Decision Making
  16. Competitive Advantage
  17. Survival
  18. 1-2 What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations?
  19. What Is an Information System?
  20. Dimensions of Information Systems
  21. Organizations
  22. Management
  23. Information Technology
  24. It Isn’t Just Technology: A Business Perspective on Information Systems
  25. Complementary Assets: Organizational Capital and the Right Business Model
  26. 1-3 What academic disciplines are used to study information systems, and how does each contribute to an understanding of information systems?
  27. Technical Approach
  28. Behavioral Approach
  29. Approach of This Text: Sociotechnical Systems
  30. 1-4 How will MIS help my career?
  31. The Company
  32. Position Description
  33. Job Requirements
  34. Interview Questions
  35. Author Tips
  36. Review Summary
  37. Key Terms
  38. Review Questions
  39. Discussion Questions
  40. Hands-On MIS Projects
  41. Management Decision Problems
  42. Improving Decision Making: Using Databases to Analyze Sales Trends
  43. Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
  44. Collaboration and Teamwork Project
  45. Selecting Team Collaboration Tools
  46. Chapter 1 References
  47. Chapter 2 Global E-business and Collaboration
  48. Learning Objectives
  49. Chapter Cases
  50. Video Cases
  51. 2-1 What are business processes? How are they related to information systems?
  52. Business Processes
  53. How Information Technology Improves Business Processes
  54. 2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?
  55. Systems for Different Management Groups
  56. Transaction Processing Systems
  57. Systems for Business Intelligence
  58. Systems for Linking the Enterprise
  59. Enterprise Applications
  60. Enterprise Systems
  61. Supply Chain Management Systems
  62. Customer Relationship Management Systems
  63. Knowledge Management Systems
  64. Intranets and Extranets
  65. E-business, E-commerce, and E-government
  66. 2-3 Why are systems for collaboration and social business so important, and what technologies do they use?
  67. What Is Collaboration?
  68. What is Social Business?
  69. Business Benefits of Collaboration and Social Business
  70. Building a Collaborative Culture and Business Processes
  71. Tools and Technologies for Collaboration and Social Business
  72. E-mail and Instant Messaging (IM)
  73. Wikis
  74. Virtual Worlds
  75. Collaboration and Social Business Platforms
  76. Virtual Meeting Systems
  77. Cloud Collaboration Services
  78. Microsoft SharePoint and IBM Notes
  79. Enterprise Social Networking Tools
  80. Checklist for Managers: Evaluating and Selecting Collaboration and Social Software Tools
  81. 2-4 What is the role of the information systems function in a business?
  82. The Information Systems Department
  83. Organizing the Information Systems Function
  84. 2-5 How will MIS help my career?
  85. The Company
  86. Position Description
  87. Job Requirements
  88. Interview Questions
  89. Author Tips
  90. Review Summary
  91. Key Terms
  92. Review Questions
  93. Discussion Questions
  94. Hands-On MIS Projects
  95. Management Decision Problems
  96. Improving Decision Making: Using a Spreadsheet to Select Suppliers
  97. Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
  98. Collaboration and Teamwork Project
  99. Identifying Management Decisions and Systems
  100. Chapter 2 References
  101. Chapter 3 Information Systems, Organizations, and Strategy
  102. Learning Objectives
  103. Chapter Cases
  104. Video Cases
  105. 3-1 Which features of organizations do managers need to know about to build and use information systems successfully?
  106. What Is an Organization?
  107. Features of Organizations
  108. Routines and Business Processes
  109. Organizational Politics
  110. Organizational Culture
  111. Organizational Environments
  112. Disruptive Technologies: Riding the Wave
  113. Organizational Structure
  114. Other Organizational Features
  115. 3-2 What is the impact of information systems on organizations?
  116. Economic Impacts
  117. Organizational and Behavioral Impacts
  118. IT Flattens Organizations
  119. Postindustrial Organizations
  120. Understanding Organizational Resistance to Change
  121. The Internet and Organizations
  122. Implications for the Design and Understanding of Information Systems
  123. 3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
  124. Porter’s Competitive Forces Model
  125. Traditional Competitors
  126. New Market Entrants
  127. Substitute Products and Services
  128. Customers
  129. Suppliers
  130. Information System Strategies for Dealing with Competitive Forces
  131. Low-Cost Leadership
  132. Product Differentiation
  133. Focus on Market Niche
  134. Strengthen Customer and Supplier Intimacy
  135. The Internet’s Impact on Competitive Advantage
  136. Smart Products and the Internet of Things
  137. The Business Value Chain Model
  138. Extending the Value Chain: The Value Web
  139. Synergies, Core Competencies, and Network-Based Strategies
  140. Synergies
  141. Enhancing Core Competencies
  142. Network-Based Strategies
  143. Network Economics
  144. Virtual Company Model
  145. Business Ecosystems and Platforms
  146. 3-4 What are the challenges posed by strategic information systems, and how should they be addressed?
  147. Sustaining Competitive Advantage
  148. Aligning IT with Business Objectives
  149. Management Checklist: Performing a Strategic Systems Analysis
  150. Managing Strategic Transitions
  151. 3-5 How will MIS help my career?
  152. The Company
  153. Position Description
  154. Job Requirements
  155. Interview Questions
  156. Author Tips
  157. Review Summary
  158. Key Terms
  159. Review Questions
  160. Discussion Questions
  161. Hands-On MIS Projects
  162. Management Decision Problems
  163. Improving Decision Making: Using a Database to Clarify Business Strategy
  164. Improving Decision Making: Using Web Tools to Configure and Price an Automobile
  165. Collaboration and Teamwork Project
  166. Identifying Opportunities for Strategic Information Systems
  167. Chapter 3 References
  168. Chapter 4 Ethical and Social Issues in Information Systems
  169. Learning Objectives
  170. Chapter Cases
  171. Video Cases
  172. 4-1 What ethical, social, and political issues are raised by information systems?
  173. A Model for Thinking about Ethical, Social, and Political Issues
  174. Five Moral Dimensions of the Information Age
  175. Key Technology Trends that Raise Ethical Issues
  176. 4-2 What specific principles for conduct can be used to guide ethical decisions?
  177. Basic Concepts: Responsibility, Accountability, and Liability
  178. Ethical Analysis
  179. Candidate Ethical Principles
  180. Professional Codes of Conduct
  181. Some Real-World Ethical Dilemmas
  182. 4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
  183. Information Rights: Privacy and Freedom in the Internet Age
  184. The European Directive on Data Protection
  185. Internet Challenges to Privacy
  186. Technical Solutions
  187. Property Rights: Intellectual Property
  188. Copyright
  189. Patents
  190. Trademarks
  191. Trade Secrets
  192. Challenges to Intellectual Property Rights
  193. 4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life?
  194. Computer-Related Liability Problems
  195. System Quality: Data Quality and System Errors
  196. Quality of Life: Equity, Access, and Boundaries
  197. Balancing Power: Center Versus Periphery
  198. Rapidity of Change: Reduced Response Time to Competition
  199. Maintaining Boundaries: Family, Work, and Leisure
  200. Dependence and Vulnerability
  201. Computer Crime and Abuse
  202. Employment: Trickle-Down Technology and Reengineering Job Loss
  203. Equity and Access: Increasing Racial and Social Class Cleavages
  204. Health Risks: RSI, CVS, and Cognitive Decline
  205. 4-5 How will MIS help my career?
  206. The Company
  207. Position Description
  208. Job Requirements
  209. Interview Questions
  210. Author Tips
  211. Review Summary
  212. Key Terms
  213. Review Questions
  214. Discussion Questions
  215. Hands-On MIS Projects
  216. Management Decision Problems
  217. Achieving Operational Excellence: Creating a Simple Blog
  218. Improving Decision Making: Analyzing Web Browser Privacy
  219. Collaboration and Teamwork Project
  220. Developing a Corporate Code of Ethics
  221. Chapter 4 References
  222. Part Two Information Technology Infrastructure
  223. Chapter 5 IT Infrastructure and Emerging Technologies
  224. Learning Objectives
  225. Chapter Cases
  226. Video Cases
  227. 5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
  228. Defining IT Infrastructure
  229. Evolution of IT Infrastructure
  230. General-Purpose Mainframe and Minicomputer Era (1959 to Present)
  231. Personal Computer Era (1981 to Present)
  232. Client/Server Era (1983 to Present)
  233. Enterprise Computing Era (1992 to Present)
  234. Cloud and Mobile Computing Era (2000 to Present)
  235. Technology Drivers of Infrastructure Evolution
  236. Moore’s Law and Microprocessing Power
  237. The Law of Mass Digital Storage
  238. Metcalfe’s Law and Network Economics
  239. Declining Communications Costs and the Internet
  240. Standards and Network Effects
  241. 5-2 What are the components of IT infrastructure?
  242. Computer Hardware Platforms
  243. Operating System Platforms
  244. Enterprise Software Applications
  245. Data Management and Storage
  246. Networking/Telecommunications Platforms
  247. Internet Platforms
  248. Consulting and System Integration Services
  249. 5-3 What are the current trends in computer hardware platforms?
  250. The Mobile Digital Platform
  251. Consumerization of IT and BYOD
  252. Quantum Computing
  253. Virtualization
  254. Cloud Computing
  255. Edge Computing
  256. Green Computing
  257. High-Performance and Power-Saving Processors
  258. 5-4 What are the current computer software platforms and trends?
  259. Linux and Open Source Software
  260. Linux
  261. Software for the Web: Java, HTML, and HTML5
  262. HTML and HTML5
  263. Web Services and Service-Oriented Architecture
  264. Software Outsourcing and Cloud Services
  265. Software Packages and Enterprise Software
  266. Software Outsourcing
  267. Cloud-Based Software Services and Tools
  268. Mashups and Apps
  269. 5-5 What are the challenges of managing IT infrastructure and management solutions?
  270. Dealing with Platform and Infrastructure Change
  271. Management and Governance
  272. Making Wise Infrastructure Investments
  273. Total Cost of Ownership of Technology Assets
  274. Competitive Forces Model for IT Infrastructure Investment
  275. 5-6 How will MIS help my career?
  276. The Company
  277. Position Description
  278. Job Requirements
  279. Interview Questions
  280. Author Tips
  281. Review Summary
  282. Key Terms
  283. Review Questions
  284. Discussion Questions
  285. Hands-On MIS Projects
  286. Management Decision Problems
  287. Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options
  288. Improving Decision Making: Using Web Research to Budget for a Sales Conference
  289. Collaboration and Teamwork Project
  290. Evaluating Server and Mobile Operating Systems
  291. Chapter 5 References
  292. Chapter 6 Foundations of Business Intelligence: Databases and Information Management
  293. Learning Objectives
  294. Chapter Cases
  295. Video Cases
  296. 6-1 What are the problems of managing data resources in a traditional file environment?
  297. File Organization Terms and Concepts
  298. Problems with the Traditional File Environment
  299. Data Redundancy and Inconsistency
  300. Program-Data Dependence
  301. Lack of Flexibility
  302. Poor Security
  303. Lack of Data Sharing and Availability
  304. 6-2 What are the major capabilities of database management systems (DBMS), and why is a relational DBMS so powerful?
  305. Database Management Systems
  306. How a DBMS Solves the Problems of the Traditional File Environment
  307. Relational DBMS
  308. Operations of a Relational DBMS
  309. Capabilities of Database Management Systems
  310. Querying and Reporting
  311. Designing Databases
  312. Normalization and Entity-Relationship Diagrams
  313. Non-relational Databases, Cloud Databases, and Blockchain
  314. Cloud Databases and Distributed Databases
  315. Blockchain
  316. 6-3 What are the principal tools and technologies for accessing information from databases to improve business performance and decision making?
  317. The Challenge of Big Data
  318. Business Intelligence Infrastructure
  319. Data Warehouses and Data Marts
  320. Hadoop
  321. In-Memory Computing
  322. Analytic Platforms
  323. Analytical Tools: Relationships, Patterns, Trends
  324. Online Analytical Processing (OLAP)
  325. Data Mining
  326. Text Mining and Web Mining
  327. Databases and the Web
  328. 6-4 Why are information policy, data administration, and data quality assurance essential for managing the firm’s data resources?
  329. Establishing an Information Policy
  330. Ensuring Data Quality
  331. 6-5 How will MIS help my career?
  332. The Company
  333. Position Description
  334. Job Requirements
  335. Interview Questions
  336. Author Tips
  337. Review Summary
  338. Key Terms
  339. Review Questions
  340. Discussion Questions
  341. Hands-On MIS Projects
  342. Management Decision Problems
  343. Achieving Operational Excellence: Building a Relational Database for Inventory Management
  344. Improving Decision Making: Searching Online Databases for Overseas Business Resources
  345. Collaboration and Teamwork Project
  346. Identifying Entities and Attributes in an Online Database
  347. Chapter 6 References
  348. Chapter 7 Telecommunications, the Internet, and Wireless Technology
  349. Learning Objectives
  350. Chapter Cases
  351. Video Cases
  352. 7-1 What are the principal components of telecommunications networks and key networking technologies?
  353. Networking and Communication Trends
  354. What Is a Computer Network?
  355. Networks in Large Companies
  356. Key Digital Networking Technologies
  357. Client/Server Computing
  358. Packet Switching
  359. TCP/IP and Connectivity
  360. 7-2 What are the different types of networks?
  361. Signals: Digital Versus Analog
  362. Types of Networks
  363. Local Area Networks
  364. Metropolitan and Wide Area Networks
  365. Transmission Media and Transmission Speed
  366. Bandwidth: Transmission Speed
  367. 7-3 How do the Internet and Internet technology work, and how do they support communication and e-business?
  368. What Is the Internet?
  369. Internet Addressing and Architecture
  370. The Domain Name System
  371. Internet Architecture and Governance
  372. The Future Internet: IPv6 and Internet2
  373. Internet Services and Communication Tools
  374. Internet Services
  375. Voice over IP
  376. Unified Communications
  377. Virtual Private Networks
  378. The Web
  379. Hypertext
  380. Web Servers
  381. Searching for Information on the Web
  382. Search Engines
  383. Mobile Search
  384. Semantic Search
  385. Social Search
  386. Visual Search and the Visual Web
  387. Intelligent Agent Shopping Bots
  388. Search Engine Marketing
  389. Sharing Information on the Web
  390. The Future Web
  391. 7-4 What are the principal technologies and standards for wireless networking, communication, and Internet access?
  392. Cellular Systems
  393. Wireless Computer Networks and Internet Access
  394. Bluetooth
  395. Wi-Fi and Wireless Internet Access
  396. WiMax
  397. RFID and Wireless Sensor Networks
  398. Radio Frequency Identification (RFID) and Near Field Communication (NFC)
  399. Wireless Sensor Networks
  400. 7-5 How will MIS help my career?
  401. The Company
  402. Position Description
  403. Job Requirements
  404. Interview Questions
  405. Author Tips
  406. Review Summary
  407. Key Terms
  408. Review Questions
  409. Discussion Questions
  410. Hands-On MIS Projects
  411. Management Decision Problems
  412. Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services
  413. Achieving Operational Excellence: Using Web Search Engines for Business Research
  414. Collaboration and Teamwork Project
  415. Evaluating Smartphones
  416. Chapter 7 References
  417. Chapter 8 Securing Information Systems
  418. Learning Objectives
  419. Chapter Cases
  420. Video Cases
  421. 8-1 Why are information systems vulnerable to destruction, error, and abuse?
  422. Why Systems are Vulnerable
  423. Internet Vulnerabilities
  424. Wireless Security Challenges
  425. Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
  426. Hackers and Computer Crime
  427. Spoofing and Sniffing
  428. Denial-of-Service Attacks
  429. Computer Crime
  430. Identity Theft
  431. Click Fraud
  432. Global Threats: Cyberterrorism and Cyberwarfare
  433. Internal Threats: Employees
  434. Software Vulnerability
  435. Newly Discovered Vulnerabilities in Microprocessor Design
  436. 8-2 What is the business value of security and control?
  437. Legal and Regulatory Requirements for Electronic Records Management
  438. Electronic Evidence and Computer Forensics
  439. 8-3 What are the components of an organizational framework for security and control?
  440. Information Systems Controls
  441. Risk Assessment
  442. Security Policy
  443. Disaster Recovery Planning and Business Continuity Planning
  444. The Role of Auditing
  445. 8-4 What are the most important tools and technologies for safeguarding information resources?
  446. Identity Management and Authentication
  447. Firewalls, Intrusion Detection Systems, and Anti-malware Software
  448. Firewalls
  449. Intrusion Detection Systems
  450. Anti-malware Software
  451. Unified Threat Management Systems
  452. Securing Wireless Networks
  453. Encryption and Public Key Infrastructure
  454. Securing Transactions with Blockchain
  455. Ensuring System Availability
  456. Controlling Network Traffic: Deep Packet Inspection
  457. Security Outsourcing
  458. Security Issues for Cloud Computing and the Mobile Digital Platform
  459. Security in the Cloud
  460. Securing Mobile Platforms
  461. Ensuring Software Quality
  462. 8-5 How will MIS help my career?
  463. The Company
  464. Position Description
  465. Job Requirements
  466. Interview Questions
  467. Author Tips
  468. Review Summary
  469. Key Terms
  470. Review Questions
  471. Discussion Questions
  472. Hands-On MIS Projects
  473. Management Decision Problems
  474. Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment
  475. Improving Decision Making: Evaluating Security Outsourcing Services
  476. Collaboration and Teamwork Project
  477. Chapter 8 References
  478. Part Three Key System Applications for the Digital Age
  479. Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
  480. Learning Objectives
  481. Chapter Cases
  482. Video Cases
  483. 9-1 How do enterprise systems help businesses achieve operational excellence?
  484. What are Enterprise Systems?
  485. Enterprise Software
  486. Business Value of Enterprise Systems
  487. 9-2 How do supply chain management systems coordinate planning, production, and logistics with suppliers?
  488. The Supply Chain
  489. Information Systems and Supply Chain Management
  490. Supply Chain Management Software
  491. Global Supply Chains and the Internet
  492. Global Supply Chain Issues
  493. Demand-Driven Supply Chains: From Push to Pull Manufacturing and Efficient Customer Response
  494. Business Value of Supply Chain Management Systems
  495. 9-3 How do customer relationship management systems help firms achieve customer intimacy?
  496. What Is Customer Relationship Management?
  497. Customer Relationship Management Software
  498. Sales Force Automation
  499. Customer Service
  500. Marketing
  501. Operational and Analytical CRM
  502. Business Value of Customer Relationship Management Systems
  503. 9-4 What are the challenges that enterprise applications pose, and how are enterprise applications taking advantage of new technologies?
  504. Enterprise Application Challenges
  505. Next-Generation Enterprise Applications
  506. Social CRM
  507. Business Intelligence in Enterprise Applications
  508. 9-5 How will MIS help my career?
  509. The Company
  510. Position Description
  511. Job Requirements
  512. Interview Questions
  513. Author Tips
  514. Review Summary
  515. Key Terms
  516. Review Questions
  517. Discussion Questions
  518. Hands-On MIS Projects
  519. Management Decision Problems
  520. Improving Decision Making: Using Database Software to Manage Customer Service Requests
  521. Achieving Operational Excellence: Evaluating Supply Chain Management Services
  522. Collaboration and Teamwork Project
  523. Analyzing Enterprise Application Vendors
  524. Chapter 9 References
  525. Chapter 10 E-commerce: Digital Markets, Digital Goods
  526. Learning Objectives
  527. Chapter Cases
  528. Video Cases
  529. 10-1 What are the unique features of e-commerce, digital markets, and digital goods?
  530. E-commerce Today
  531. The New E-commerce: Social, Mobile, Local
  532. From Eyeballs to Conversations: Conversational Commerce
  533. From the Desktop to the Smartphone
  534. Why E-commerce Is Different
  535. Ubiquity
  536. Global Reach
  537. Universal Standards
  538. Richness
  539. Interactivity
  540. Information Density
  541. Personalization/Customization
  542. Social Technology: User Content Generation and Social Networking
  543. Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
  544. Digital Goods
  545. 10-2 What are the principal e-commerce business and revenue models?
  546. Types of E-commerce
  547. E-commerce Business Models
  548. Portal
  549. E-tailer
  550. Content Provider
  551. Transaction Broker
  552. Market Creator
  553. Service Provider
  554. Community Provider (Social Networks)
  555. E-commerce Revenue Models
  556. Advertising Revenue Model
  557. Sales Revenue Model
  558. Subscription Revenue Model
  559. Free/Freemium Revenue Model
  560. Transaction Fee Revenue Model
  561. Affiliate Revenue Model
  562. 10-3 How has e-commerce transformed marketing?
  563. Behavioral Targeting
  564. Social E-commerce and Social Network Marketing
  565. The Wisdom of Crowds
  566. 10-4 How has e-commerce affected business-to-business transactions?
  567. Electronic Data Interchange (edi)
  568. New Ways of B2b Buying and Selling
  569. 10-5 What is the role of m-commerce in business, and what are the most important m-commerce applications?
  570. Location-Based Services and Applications
  571. Other Mobile Commerce Services
  572. 10-6 What issues must be addressed when building an e-commerce presence?
  573. Develop an E-commerce Presence Map
  574. Develop a Timeline: Milestones
  575. 10.7 How will MIS help my career?
  576. The Company
  577. Job Description
  578. Job Requirements
  579. Interview Questions
  580. Author Tips
  581. Review Summary
  582. Key Terms
  583. Review Questions
  584. Discussion Questions
  585. Hands-On MIS Projects
  586. Management Decision Problems
  587. Improving Decision Making: Using Spreadsheet Software to Analyze a Dot-com Business
  588. Achieving Operational Excellence: Evaluating E-commerce Hosting Services
  589. Collaboration and Teamwork Project Performing a Competitive Analysis of E-commerce Sites
  590. Chapter 10 References
  591. Chapter 11 Managing Knowledge and Artificial Intelligence
  592. Learning Objectives
  593. Chapter Cases
  594. Video Cases
  595. 11-1 What is the role of knowledge management systems in business?
  596. Important Dimensions of Knowledge
  597. Organizational Learning and Knowledge Management
  598. The Knowledge Management Value Chain
  599. Knowledge Acquisition
  600. Knowledge Storage
  601. Knowledge Dissemination
  602. Knowledge Application
  603. Building Organizational and Management Capital: Collaboration, Communities of Practice, and Office Environments
  604. Types of Knowledge Management Systems
  605. 11-2 What are artificial intelligence (AI) and machine learning? How do businesses use AI?
  606. Evolution of AI
  607. Major Types of AI
  608. Expert Systems
  609. How Expert Systems Work
  610. Machine Learning
  611. Supervised and Unsupervised Learning
  612. Neural Networks
  613. “Deep Learning” Neural Networks
  614. Limitations of Neural Networks and Machine Learning
  615. Genetic Algorithms
  616. Natural Language Processing, Computer Vision Systems, and Robotics
  617. Natural Language Processing
  618. Computer Vision Systems
  619. Robotics
  620. Intelligent Agents
  621. 11-3 What types of systems are used for enterprise-wide knowledge management, and how do they provide value for businesses?
  622. Enterprise Content Management Systems
  623. Locating and Sharing Expertise
  624. Learning Management Systems
  625. 11-4 What are the major types of knowledge work systems, and how do they provide value for firms?
  626. Knowledge Workers and Knowledge Work
  627. Requirements of Knowledge Work Systems
  628. Examples of Knowledge Work Systems
  629. 11-5 How will MIS help my career?
  630. The Company
  631. Position Description
  632. Job Requirements
  633. Interview Questions
  634. Author Tips
  635. Review Summary
  636. Key Terms
  637. Review Questions
  638. Discussion Questions
  639. Hands-On MIS Projects
  640. Management Decision Problems
  641. Improving Decision Making: Building a Simple Expert System for Retirement Planning
  642. Improving Decision Making: Using Intelligent Agents for Comparison Shopping
  643. Collaboration and Teamwork Project
  644. Rating Enterprise Content Management Systems
  645. Chapter 11 References
  646. Chapter 12 Enhancing Decision Making
  647. Learning Objectives
  648. Chapter Cases
  649. Video Cases
  650. 12-1 What are the different types of decisions, and how does the decision-making process work?
  651. Business Value of Improved Decision Making
  652. Types of Decisions
  653. The Decision-Making Process
  654. 12-2 How do information systems support the activities of managers and management decision making?
  655. Managerial Roles
  656. Interpersonal Roles
  657. Informational Roles
  658. Decisional Roles
  659. Real-World Decision Making
  660. Information Quality
  661. Management Filters
  662. Organizational Inertia and Politics
  663. High-Velocity Automated Decision Making
  664. 12-3 How do business intelligence and business analytics support decision making?
  665. What Is Business Intelligence?
  666. The Business Intelligence Environment
  667. Business Intelligence and Analytics Capabilities
  668. Predictive Analytics
  669. Big Data Analytics
  670. Operational Intelligence and Analytics
  671. Location Analytics and Geographic Information Systems
  672. 12-4 How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions more efficiently?
  673. Decision Support for Operational and Middle Management
  674. Support for Semi-structured Decisions
  675. Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Methods
  676. Group Decision-Support Systems (GDSS)
  677. 12-5 How will MIS help my career?
  678. The Company
  679. Position Description
  680. Job Requirements
  681. Interview Questions
  682. Author Tips
  683. Review Summary
  684. Key Terms
  685. Review Questions
  686. Discussion Questions
  687. Hands-On MIS Projects
  688. Management Decision Problems
  689. Improving Decision Making: Using Pivot Tables to Analyze Sales Data
  690. Improving Decision Making: Using a Web-Based DSS for Retirement Planning
  691. Collaboration and Teamwork Project
  692. Investigating Data-Driven Analytics in Sports
  693. Chapter 12 References
  694. Part Four Building and Managing Systems
  695. Chapter 13 Building Information Systems
  696. Learning Objectives
  697. Chapter Cases
  698. Video Cases
  699. 13-1 How does building new systems produce organizational change?
  700. Systems Development and Organizational Change
  701. Business Process Redesign
  702. Tools for Business Process Management
  703. 13-2 What are the core activities in the systems development process?
  704. Systems Analysis
  705. Establishing Information Requirements
  706. Systems Design
  707. The Role of End Users
  708. Completing the Systems Development Process
  709. Programming
  710. Testing
  711. Conversion
  712. Production and Maintenance
  713. 13-3 What are the principal methodologies for modeling and designing systems?
  714. Structured Methodologies
  715. Object-Oriented Development
  716. Computer-Aided Software Engineering
  717. 13-4 What are alternative methods for building information systems?
  718. Traditional Systems Life Cycle
  719. Prototyping
  720. Steps in Prototyping
  721. Advantages and Disadvantages of Prototyping
  722. End-User Development
  723. Application Software Packages, Software Services, and Outsourcing
  724. Application Software Packages and Cloud Software Services
  725. Outsourcing
  726. 13-5 What are new approaches for system building in the digital firm era?
  727. Rapid Application Development (RAD), Agile Development, and DevOps
  728. Component-Based Development and Web Services
  729. Web Services and Service-Oriented Computing
  730. Mobile Application Development: Designing for A Multiscreen World
  731. 13-6 How will MIS help my career?
  732. The Company
  733. Position Description
  734. Job Requirements
  735. Interview Questions
  736. Author Tips
  737. Review Summary
  738. Key Terms
  739. Review Questions
  740. Discussion Questions
  741. Hands-On MIS Projects
  742. Management Decision Problems
  743. Improving Decision Making: Using Database Software to Design a Customer System for Auto Sales
  744. Achieving Operational Excellence: Analyzing Website Design and Information Requirements
  745. Collaboration and Teamwork Project
  746. Preparing Website Design Specifications
  747. Chapter 13 References
  748. Chapter 14 Managing Projects
  749. Learning Objectives
  750. Chapter Cases
  751. Video Cases
  752. 14-1 What are the objectives of project management, and why is it so essential in developing information systems?
  753. Runaway Projects and System Failure
  754. Project Management Objectives
  755. 14-2 What methods can be used for selecting and evaluating information systems projects and aligning them with the firm’s business goals?
  756. Management Structure for Information Systems Projects
  757. Linking Systems Projects to the Business Plan
  758. Portfolio Analysis
  759. Scoring Models
  760. 14-3 How can firms assess the business value of information systems?
  761. Information System Costs and Benefits
  762. Capital Budgeting for Information Systems
  763. Limitations of Financial Models
  764. 14-4 What are the principal risk factors in information systems projects, and how can they be managed?
  765. Dimensions of Project Risk
  766. Change Management and the Concept of Implementation
  767. The Concept of Implementation
  768. The Role of End Users
  769. Management Support and Commitment
  770. Change Management Challenges for Business Process Reengineering, Enterprise Applications, and Mergers and Acquisitions
  771. Controlling Risk Factors
  772. Managing Technical Complexity
  773. Formal Planning and Control Tools
  774. Increasing User Involvement and Overcoming User Resistance
  775. Designing for the Organization
  776. Sociotechnical Design
  777. Project Management Software Tools
  778. 14-5 How will MIS help my career?
  779. The Company
  780. Position Description
  781. Job Requirements
  782. Interview Questions
  783. Author Tips
  784. Review Summary
  785. Key Terms
  786. Review Questions
  787. Discussion Questions
  788. Hands-On MIS Projects
  789. Management Decision Problems
  790. Improving Decision Making: Using Spreadsheet Software for Capital Budgeting for a New CAD System
  791. Improving Decision Making: Using Web Tools for Buying and Financing a Home
  792. Collaboration and Teamwork Project Identifying Implementation Problems
  793. Chapter 14 References
  794. Chapter 15 Managing Global Systems
  795. Learning Objectives
  796. Chapter Cases
  797. Video Cases
  798. 15-1 What major factors are driving the internationalization of business?
  799. Developing an International Information Systems Architecture
  800. The Global Environment: Business Drivers and Challenges
  801. Business Challenges
  802. State of the Art
  803. 15-2 What are the alternative strategies for developing global businesses?
  804. Global Strategies and Business Organization
  805. Global Systems to Fit the Strategy
  806. Reorganizing the Business
  807. 15-3 What are the challenges posed by global information systems and management solutions for these challenges?
  808. A Typical Scenario: Disorganization on a Global Scale
  809. Global Systems Strategy
  810. Define the Core Business Processes
  811. Identify the Core Systems to Coordinate Centrally
  812. Choose an Approach: Incremental, Grand Design, Evolutionary
  813. Make the Benefits Clear
  814. The Management Solution: Implementation
  815. Agreeing on Common User Requirements
  816. Introducing Changes in Business Processes
  817. Coordinating Applications Development
  818. Coordinating Software Releases
  819. Encouraging Local Users to Support Global Systems
  820. 15-4 What are the issues and technical alternatives to be considered when developing international information systems?
  821. Computing Platforms and Systems Integration
  822. Connectivity
  823. Software Localization
  824. 15-5 How will MIS help my career?
  825. The Company
  826. Position Description
  827. Job Requirements
  828. Interview Questions
  829. Author Tips
  830. Review Summary
  831. Key Terms
  832. Review Questions
  833. Discussion Questions
  834. Hands-On MIS Projects
  835. Management Decision Problems
  836. Achieving Operational Excellence: Building a Job Database and Web Page for an International Consulting Firm
  837. Improving Decision Making: Conducting International Marketing and Pricing Research
  838. Collaboration and Teamwork Project Identifying Technologies for Global Business Strategies
  839. Chapter 15 References
  840. Glossary
  841. Indexes
  842. Name Index
  843. A
  844. B
  845. C
  846. D
  847. E
  848. F
  849. G
  850. H
  851. I
  852. J
  853. K
  854. L
  855. M
  856. O
  857. P
  858. R
  859. S
  860. T
  861. U
  862. V
  863. W
  864. Y
  865. Z
  866. Organizations Index
  867. A
  868. B
  869. C
  870. D
  871. E
  872. F
  873. G
  874. H
  875. I
  876. J
  877. K
  878. L
  879. M
  880. N
  881. O
  882. P
  883. Q
  884. R
  885. S
  886. T
  887. U
  888. V
  889. W
  890. X
  891. Y
  892. Z
  893. Subject Index
  894. A
  895. B
  896. C
  897. D
  898. E
  899. F
  900. G
  901. H
  902. I
  903. J
  904. K
  905. L
  906. M
  907. N
  908. O
  909. P
  910. Q
  911. R
  912. S
  913. T
  914. U
  915. V
  916. W
  917. X
  918. Y
  919. Z

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