This is completed downloadable of Solution Manual for Supervisory Management, 10th Edition, Donald C. Mosley, Don C. Mosley, Jr., Paul H. Pietri
Product Details:
- ISBN-10 : 0357033922
- ISBN-13 : 978-0357033920
- Author: Donald C. Mosley, Don C. Mosley, Jr., Paul H. Pietri
PRODUCT ONLY AVAILABLE WITHIN CENGAGE UNLIMITED. SUPERVISORY MANAGEMENT inspires students–emphasizing the positive approach of working cooperatively WITH people to develop and empower them to better perform in their working roles.
Table of Content:
- Chapter 1: Supervisory Management Roles and Challenges
- Preview
- The Need for Management
- What Do Managers Do?
- Skills Required for Effective Management
- The Transition: Where Supervisors Come From
- Supervisory Relationships
- The Emerging Position of Supervisory Managers
- Some Current Trends Challenging Supervisors
- Final Note: The Supervisor and Leading
- Chapter 2: Fundamentals of Planning
- Preview
- Some Important Points about Planning
- Planning Differs at Different Management Levels
- Importance of Setting Objectives
- Types of Plans
- Chapter 3: Decision Making, Problem Solving, and Ethics
- Preview
- Role of Decision Making in Supervisory Management
- What Is Decision Making?
- How to Make Decisions
- Approaches to Decision Making and Problem Solving
- The Concept of Synergy and Some Processes of Creative Problem Solving
- Ethical Considerations Play a Part
- Chapter 4: Fundamentals of Organizing
- Preview
- The Four Stages in Growth of an Organization
- Departmentalization
- Two Important Organizing Principles
- Relationships between Line and Staff
- Decentralization versus Centralization
- Downsizing
- Contemporary Organizational Perspectives
- Management Philosophy, Strategy, and Organization
- Chapter 5: Delegating Authority and Empowering Employees
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- Concepts and Definitions
- Decentralization
- The Role of Authority
- The Role of Power
- The Role of Empowerment
- Why Leaders Fail to Delegate
- Achieving Effective Delegation and Empowerment
- Seven Habits of Unsuccessful Executives
- Chapter 6: Communication
- Preview
- What Is Communication?
- Electronic Communication Technology
- Importance of Nonverbal Messages
- Flows of Communication
- Barriers to Effective Supervisory Communication
- Improving Supervisory Communications
- Chapter 7: Motivation
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- Motivation: Some Fundamentals of Understanding Human Behavior
- Levels of Motivation
- Maslow’s Hierarchy of Needs Theory
- Herzberg’s Theory
- Other Motivation Theories
- Motivating through Job Design: The Job Characteristics Model
- The Different Generations: Some Insights for Motivation
- Lessons from the Theories: Five Steps to Motivating Employees
- Chapter 8: Leadership
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- Leadership: What Is It All About?
- Developmental Leadership
- Transformational and Transactional Leadership
- Servant Leadership
- Core Leadership Functions
- Emotional Intelligence
- Chapter 9: Group Development and Team Building
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- Forces Causing Change
- Importance of Work Groups
- Different Approaches to Team Building
- Chapter 10: Meetings and Facilitation Skills
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- The Changing Technology of Meetings
- Purposes of Meetings
- Approaches Used at Meetings
- Advantages and Disadvantages of Meetings
- Making Meetings Effective
- What Is Group Facilitation?
- Leadership Strategies
- Chapter 11: Coaching for Higher Performance
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- What Is Coaching?
- The Coaching Functions
- Coaching and Understanding Diversity
- Coaching for Improved Performance: Confronting and Challenging
- Coaching: The Counseling Function
- Chapter 12: Managing Conflict, Stress, and Time
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- Causes of Conflict
- Conflict Management Styles
- Using Principled Negotiation to Resolve Conflict
- Overcoming Interpersonal Conflicts
- What Is Stress?
- Major Causes of Stress
- Ways to Cope with Personal Stress
- Managing Your Time
- Chapter 13: Exercising Control
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- What Is Control?
- Characteristics of Effective Control Systems
- Types of Control Systems
- Steps in the Control Process
- Management by Exception
- The Impact of Technology on Control
- Chapter 14: Controlling Productivity, Quality, and Safety
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- Defining Productivity
- Groups Influencing Productivity
- Productivity Improvement Methods for Controlling Quality
- Learning and Applying Some Lean Concepts
- Promoting Employee Safety
- Chapter 15: Selecting, Appraising, and Disciplining Employees
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- Responsibility for Selecting, Appraising, and Disciplining Employees
- Selecting Employees for Specific Jobs
- Employee Training and Development
- The Role of Performance Appraisals in Supervisory Management
- The Need for Discipline
- The Supervisor and Discipline
- Chapter 16: The Supervisor, Labor Relations,and Legal Issues
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- What Are Labor Relations?
- How Unions Developed in the United States
- Some Basic Laws Governing Labor Relations
- Union Principles, Objectives, and Methods of Attaining Objectives
- Living with the Agreement
- Complying with Equal Employment Opportunity (EEO) Laws
- Workplace Violence
- Other Legal Issues
- Glossary
- Index