Test Bank for ABC’s of Relationship Selling through Service 13th Edition, Charles Futrell, Raj Agnihotri, Mike Krush
Product details:
- ISBN-10 : 1260169820
- ISBN-13 : 978-1260169829
- Author: Charles M. Futrell
ABC’s of Relationship Selling 13e trains the readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and how the steps within the selling process interact with one another. This market leading text brings a comfortable and familiar approach to the Selling discipline.
