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Test Bank for Human Relations in Organizations: Applications and Skill Building 11th Edition Robert Lussier

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Test Bank for Human Relations in Organizations: Applications and Skill Building, 11th Edition, Robert Lussier

Product details:

  • ISBN-10 ‏ : ‎ 1260043673
  • ISBN-13 ‏ : ‎ 978-1260043679
  • Author: Robert N. Lussier

Human Relations in Organizations: Applications and Skill Building, 11th edition, offers a workbook-style approach that is perfect for incorporating activities and exercises into the classroom. This approach helps students master critical concepts as well as develop skills that they can use in their professional lives. The book provides a balanced, three-pronged approach: A clear, concise understanding of human relations and organizational behavior concepts; Application of human relations and organizational behavior in the business world; and Development of human relations and organizational behavior skills.

Table contents:

  1. Part One: Intrapersonal Skills: Behavior, Human Relations, and Performance Begin With You
  2. Chapter 1: Understanding Behavior, Human Relations, and Performance and Being Happy
  3. Why Human Relations Skills Are So Important
  4. Behavior, Human Relations, and Organizational Performance
  5. Human Relations: Past, Present, and Future
  6. Happiness and Developing Human Relations Skills
  7. What’s in the Book
  8. Assessing Your Human Relations Abilities and Skills
  9. Chapter 2: Personality, Stress, Learning, and Perception
  10. How Personality, Stress, Intelligence and Learning, Perception, and First Impressions Affect Behavior, Human Relations, and Performance
  11. Personality
  12. Stress
  13. Intelligence, Emotional Intelligence, and Learning
  14. Perception
  15. Developing Positive First Impressions
  16. Chapter 3: Attitudes, Self-Concept, Values, and Ethics
  17. How Attitudes, Job Satisfaction, Self-Concept, Values, and Ethics Affect Behavior, Human Relations, Happiness, and Performance
  18. Attitudes
  19. Job Satisfaction
  20. Self-Concept
  21. Values
  22. Ethics
  23. Part Two: Interpersonal Skills: The Foundation of Human Relations
  24. Chapter 4: Communications, Emotions, and Criticism
  25. How Communications, Emotions, and Criticism Affect Behavior, Human Relations, Happiness, and Performance
  26. Organizational Structure and Communication
  27. The Communication Process, Barriers, and Differences
  28. Sending Messages
  29. Receiving Messages
  30. Responding to Messages
  31. Situational Communication
  32. Dealing with Emotions and Criticism
  33. Chapter 5: Dealing with Conflict
  34. How Interpersonal Dynamics Affect Behavior, Human Relations, Happiness, and Performance
  35. Transactional Analysis
  36. Assertiveness
  37. Anger and Violence in the Workplace
  38. Conflict Management Styles
  39. Resolving Conflicts with the Collaborating Conflict Style
  40. Putting It All Together
  41. Part Three: Leadership Skills: Influencing Others
  42. Chapter 6: Leading and Trust
  43. How Leadership Affects Behavior, Human Relations, Happiness, and Performance
  44. Leadership Trait Theory
  45. Behavioral Leadership Theories
  46. Contingency Leadership Theories
  47. Situational Supervision
  48. Putting the Leadership Theories Together
  49. Diversity and Global Leadership
  50. Trust
  51. Chapter 7: Motivating Performance
  52. The Importance of Motivation
  53. Content Motivation Theories
  54. Process Motivation Theories
  55. Reinforcement Theory
  56. Motivation Techniques
  57. Putting the Motivation Theories Together
  58. Do Motivation Theories Apply Globally?
  59. Chapter 8: Ethical Power and Politics
  60. How Power, Politics, and Ethics Affect Behavior, Human Relations, Happiness, and Performance
  61. Power
  62. Organizational Politics
  63. Vertical Politics
  64. Horizontal Politics
  65. Customer Satisfaction and Complaints
  66. Do Power and Politics Apply Globally?
  67. Chapter 9: Networking and Negotiating
  68. How Networking and Negotiating Affect Behavior, Human Relations, Happiness, and Performance
  69. Networking
  70. Negotiating
  71. Do Networking and Negotiating Apply Globally?
  72. The Influencing Process
  73. Part Four: Leadership Skills: Team And Organizational Behavior, Human Relations, and Performance
  74. Chapter 10: Team Dynamics, Creativity and Problem Solving, and Decision Making
  75. How Teams, Creativity and Problem Solving, and Decision Making Affect Behavior, Human Relations, and Performance
  76. Teams
  77. Team Dynamics
  78. Team Development Stages and Leadership
  79. Leadership Skills in Meetings
  80. Problem Solving and Decision Making
  81. Creativity and Group Problem Solving and Decision Making
  82. Does Teamwork and Decision Making Apply Globally?
  83. Putting It All Together
  84. Chapter 11: Organizational Change and Culture
  85. How Change Affects Behavior, Human Relations, Happiness, and Performance
  86. Managing Change
  87. Resistance to Change and How to Overcome It
  88. Organizational Culture
  89. Organizational Climate
  90. Organizational Development
  91. Global Differences
  92. The Relationship Between Organizational Culture, Climate, and Development
  93. Chapter 12: Valuing Diversity and Inclusion Globally
  94. How Diversity Affects Behavior, Human Relations, Happiness, and Performance
  95. Prejudice and Discrimination
  96. Equal Employment Opportunity for All
  97. Dimensions of Diversity and Inclusion
  98. Sexism, Racism, and Work and Family Balance
  99. Global Cultural Diversity and Relations
  100. Managing Diversity Globally
  101. Handling Complaints
  102. Appendix A: Time, Career, and Etiquette Management
  103. How Time, Career, and Etiquette Skills Affect Behavior, Human Relations, Happiness and Performance
  104. Time Management
  105. Career Management
  106. Etiquette Management
  107. Appendix B: Applying Human Relations Skills
  108. A Review of Some of the Most Important Human Relations Concepts
  109. Assessing Your Human Relations Abilities and Skills
  110. Human Relations Planning
  111. Glossary
  112. Index

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