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Test Bank for In Mixed Company: Communicating in Small Groups 9th Edition

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  • ISBN-10 ‏ : ‎ 1285444604
  • ISBN-13 ‏ : ‎ 978-1285444604
  • Author: J. Dan Rothwell

With its popular narrative approach, market-leading IN MIXED COMPANY: COMMUNICATING IN SMALL GROUPS, 9th Edition combines solid theory, real-world examples, and cutting-edge research to deliver the latest coverage of small group communication. Following the central unifying theme of cooperation, the book uses the communication competence model to guide discussions of key small group concepts and processes. It includes systems theory as a key theoretical component as well as emphasizes the role of power in small group communication. Business-oriented and workplace examples, surveys, and studies bring chapter concepts to life. Expansive coverage of group roles includes detailed discussions of the types of informal group roles as well as comprehensive explanations of task, maintenance, and disruptive roles. In addition, insightful discussions of technology and its influence on small group communication is integrated throughout.

Table of contents:

  1. 1 Communication Competence in Groups
  2. Myths about Communication
  3. Myth 1: Communication Is a Cure-All
  4. Myth 2: Communication Can Break Down
  5. Myth 3: Effective Communication Is Merely Skill Building
  6. Myth 4: 93% of Meaning Is Communicated Nonverbally
  7. Myth 5: Effective Communication Is Just Common Sense
  8. Communication Defined
  9. Communication as Transactional: Mutually Influential
  10. Communication as a Process: The Continuous Flow
  11. Communication as Sharing Meaning: Making Sense
  12. Verbal Communication: Telling It Like It Isn’t
  13. Nonverbal Communication: Wordless Meaning
  14. Communication Competence
  15. Effectiveness: Achieving Goals
  16. A Matter of Degree: From Deficiency to Proficiency
  17. We (Not Me) Oriented: Primacy of Groups
  18. Appropriateness: Following the Rules
  19. Rule Violations: Consequential Effects
  20. Rule Changes: Context Specific
  21. Achieving Communication Competence
  22. Knowledge: Learning the Rules
  23. Skills: Showing, Not Just Knowing
  24. Sensitivity: Receptive Accuracy
  25. Commitment: A Passion for Excellence
  26. Ethics: The Right and Wrong of Communication
  27. Culture and Communication Competence
  28. Individualism–Collectivism Dimension: The Prime Directive
  29. Applying the Communication Competence Model: Several Steps
  30. Definition of a Group
  31. Groups: More than People Standing at a Bus Stop
  32. Interpersonal Communication and Public Speaking: Ungroups
  33. TED Talks and YouTube Videos
  34. Video Case Studies
  35. American Factory (2019). Documentary; TV-14
  36. Brooklyn (2015). Drama/Romance; PG-13
  37. Crazy Rich Asians (2018). Drama/Romance/Comedy; PG-13
  38. The Hunger Games: Catching Fire (2013). Action-Adventure; PG-13
  39. Return to Paradise (1998). Drama; R
  40. List of Key Terms
  41. 2 Groups as Systems
  42. Interconnectedness of Parts
  43. Ripple Effect: A Chain Reaction
  44. Synergy: One Plus One Equals a Ton
  45. Negative Synergy: Results Beyond Bad
  46. Adaptability to a Changing Environment
  47. Dynamic Equilibrium: Regulating Stability and Change
  48. Dealing with Difficult Group Members: Disruptive Change
  49. Boundary Control: Communication Methods for Regulating Input
  50. Physical Barriers: Protecting Group Space
  51. Psychological Barriers: Member in Name Only
  52. Linguistic Barriers: Having to Speak the Language
  53. Rules: Permission Not Granted
  54. Roles: Staying in Bounds
  55. Networks: Controlling Information and Interaction Flow
  56. Open and Closed Systems: Setting Effective Boundaries
  57. Influence of Size
  58. Group Size and Complexity
  59. Quantitative Complexity: Exponentially Complicated
  60. Complexity and Group Transactions: Size Matters
  61. An Organization: A Group of Groups
  62. TED Talks and Youtube Videos
  63. Video Case Studies
  64. City Island (2010). Comedy/Drama; PG-13
  65. Contagion (2011). Drama; R
  66. The Host (2013). Adventure/Sci-Fi/Romance; PG-13
  67. The Post (2017). Drama/History; PG-13
  68. Wonder (2017). Drama; PG
  69. List of Key Terms
  70. 3 Meetings: Standard and Virtual
  71. Standard Meeting Preparation
  72. Clarify the Purpose: Avoid Aimlessness
  73. Create an Effective Meeting Agenda: Simple Steps
  74. Get There First: Expect Problems
  75. Conducting a Meeting
  76. Type of Meeting: Formal or Informal
  77. Begin on Time; End on Time: Punctuality Is a Virtue
  78. Communicate Ground Rules: Avoid Chaos
  79. Use the Best Process: No One-Size-Fits-All
  80. Stay on Track: Parking Lots, Jellyfish, and Perception Checks
  81. Concluding the Meeting: Don’t End with a Whimper
  82. After the Meeting: Clean-Up Time
  83. Participating in Meetings
  84. Be Prepared: Don’t Act Like a Potted Plant
  85. WAIT: Avoid Stage Hogging
  86. Be Attentive: Monitor Your Nonverbal Communication
  87. Recognize Cultural Diversity: Is Silence Golden?
  88. Increase Participation: Constructive Engagement
  89. Virtual Meetings
  90. Types of Virtual Meetings: Audio and Visual
  91. Pros and Cons: A Mixed Bag
  92. Facilitating a Virtual Meeting: New Challenges
  93. Virtual Meeting Participation: A Few Unique Considerations
  94. TED Talks and YouTube Videos
  95. Video Case Studies
  96. The Hobbit: An Unexpected Journey (2012). Adventure/Fantasy; PG-13
  97. Moneyball (2011). Biography/Drama; PG-13
  98. List of Key Terms
  99. 4 Group Development
  100. Primary Dimensions of Groups
  101. Task and Social Dimensions: Working and Relating
  102. Building Cohesiveness: Bringing Us Together
  103. Encourage Compatible Membership
  104. Develop Shared Goals
  105. Accomplish Tasks
  106. Develop a Positive History of Cooperation
  107. Increase Proximity
  108. Nurture Virtual Group Social Relations
  109. Periodic Phases of Group Development
  110. Forming: Gathering Members
  111. Reasons We Join Groups: Motivation
  112. Member Diversity: The Benefits and Challenges of Difference
  113. Storming: Feeling the Tension
  114. Primary Tension: Initial Uneasiness
  115. Secondary Tension: Later Stress and Strain
  116. Norming: Regulating the Group
  117. Types of Norms: Explicit and Implicit
  118. Degree of Conformity: Strength of Group Pressure
  119. Why We Conform: Fitting In
  120. Conditions for Conformity: When We Bow to Group Pressure
  121. Addressing Nonconformity: When Groups Get Tough
  122. Performing: Group Output
  123. Motivation to Perform: Social Loafing and Social Compensation
  124. When Groups Outperform Individuals: Three Heads Are Better than One
  125. When Individuals Outperform Groups: No Group Magic
  126. TED Talks and YouTube Videos
  127. Video Case Studies
  128. Easy A (2010). Comedy; PG-13
  129. Hacksaw Ridge (2016). Drama, Biography; R
  130. Lord of the Flies (1963). Drama; NR
  131. Lord of the Rings: The Fellowship of the Ring (2001). Drama; PG-13
  132. The Croods (2013). Animated comedy; PG
  133. List of Key Terms
  134. 5 Developing the Group Climate
  135. Positive versus Negative Climates
  136. Negativity Bias: Short-Circuiting a Positive Climate
  137. Positive Emphasis: The “Magic Ratio”
  138. Competition and Cooperation
  139. Definitions: Conceptual Clarity
  140. Constructive Competition: Tempering Hypercompetitiveness
  141. Cooperative Group Climates: Cultivating Positivity
  142. Communication and Group Climate
  143. Praise and Recognition: Basic Building Blocks
  144. Defensive and Supportive Communication: Shaping Climates
  145. Criticism versus Description
  146. Control versus Problem Orientation
  147. Manipulation versus Assertiveness
  148. Indifference versus Empathy
  149. Superiority versus Equality
  150. Certainty versus Provisionalism
  151. Incivility versus Civility
  152. Listening: Enhancing Positivity
  153. Shift Response versus Support Response: Focusing on Me or Thee
  154. Competitive Interrupting: Seizing the Floor
  155. Ambushing: Preparing Rebuttals
  156. Virtual Group Climate
  157. TED Talks And Youtube Videos
  158. Video Case Studies
  159. August: Osage County (2013). Drama; R
  160. Authors Anonymous (2014). Comedy; PG-13
  161. Girls Trip (2017). Comedy; R
  162. Paddington 2 (2018). Animated Comedy/Adventure; PG
  163. Who’s Afraid of Virginia Woolf? (1966). Drama; R
  164. List of Key Terms
  165. 6 Roles in Groups
  166. Influence of Roles
  167. Role Status: Playing by Hierarchical Rules
  168. Role Conflict: Torn Between Two Roles
  169. Role Reversal: When Students Become Teachers
  170. Types of Roles

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