Test Bank for Operations Management, 11/E 11th Edition Jay Heizer, Barry Render

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Product details:

  • ISBN-10 ‏ : ‎ 0073525251
  • ISBN-13 ‏ : ‎ 978-0073525259
  • Author: William J Stevenson

The Eleventh Edition of Stevenson’s Operations Management features integrated, up-to-date coverage of current topics and industry trends, while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson’s careful explanations and approachable format support students in understanding the important operations management concepts as well as applying tools and methods with an emphasis on problem solving. Through detailed examples and solved problems, short cases and readings on current issues facing businesses, and auto-gradable end of chapter problems and application-oriented assignments available in Connect Operations Management, students learn by doing, and the Eleventh Edition continues to offer more support for ‘doing Operations’ than any other.

Table of contents:

1 Introduction to Operations and Supply Chain Management 1

S1 Operational Decision-Making Tools: Decision Analysis 31

2 Quality Management 53

3 Statistical Process Control 109

S3 Operational Decision-Making Tools: Acceptance Sampling 155

4 Product Design 165

5 Service Design 199

6 Processes and Technology 235

7 Capacity and Facilities Design 267

S7 Operational Decision-Making Tools: Facility Location Models 307

8 Human Resources 329

S8 Operational Decision-Making Tools: Work Measurement 363

9 Project Management 381

10 Supply Chain Management Strategy and Design 437

11 Global Supply Chain Procurement and Distribution 471

S11 Operational Decision-Making Tools: Transportation and Transshipment Models 499

12 Forecasting 521

13 Inventory Management 585

S13 Operational Decision-Making Tools: Simulation 625

14 Sales and Operations Planning 643

S14 Operational Decision-Making Tools: Linear Programming 683

15 Resource Planning Systems 717

16 Lean Production Systems 759

17 Scheduling 795

Appendix A Normal Curve Areas 833

Index 835

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