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Test Bank for Practical Law Office Management 4th Edition

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Product Details:

  • ISBN-10 ‏ : ‎ 1305577922
  • ISBN-13 ‏ : ‎ 978-1305577923
  • Author:  Cynthia Traina Donnes

Succeed in your course and prepare for your paralegal career with PRACTICAL LAW OFFICE MANAGEMENT, 4th Edition. This hands-on text provides easy-to-understand coverage of day-to-day law office management topics, including client relations and communication skills; legal fees, timekeeping, and billing; client trust funds and law office accounting; calendaring, docket control, and case management; legal marketing; and file and law library management. Included with the text is Clio’s Boutique Plan cloud-based software that provides detailed, step-by-step tutorials and an opportunity to learn computer software as it applies to the law office environment. Throughout the text up-to-date forms, charts, and checklists illustrate important forms relating to paralegals in the law office, and hands-on exercises help you master key skills and concepts you’ll need on the job. Attention Premium Website user: Cengage support for existing users of Premium Websites will end of 8/1.

 

Table of Content:

  1. Ch 1: The Legal Team, Law Practices, and Law Firm Governance
  2. Chapter Objectives
  3. The Legal Team
  4. Types of Law Practices
  5. Law Practice Organization Structures
  6. Summary
  7. Key Terms
  8. Test Your Knowledge
  9. Practical Applications
  10. On the Web Exercises
  11. Projects
  12. Case Review
  13. Helpful Web Sites
  14. Suggested Reading
  15. Ch 2: Legal Administration and Technology
  16. Chapter Objectives
  17. Legal Administration Principles
  18. Functions of Legal Administration
  19. Practice Management
  20. Leadership
  21. Controlling
  22. Financial Management
  23. Human Resources Management
  24. Planning
  25. Marketing Management
  26. Organizing, Policies, and Systems
  27. Facilities Management
  28. Office Services Management
  29. Technology and Information Systems Management
  30. Summary
  31. Key Terms
  32. Test Your Knowledge
  33. On the Web Exercises
  34. Projects
  35. Practical Applications
  36. Case Review
  37. Case Review
  38. Exercises
  39. Helpful Web Sites
  40. Suggested Reading
  41. Ch 3: Ethics and Malpractice
  42. Chapter Objectives
  43. Why are Ethics and Malpractice Important?
  44. Legal Ethics and Professional Responsibility
  45. The Unauthorized Practice of Law
  46. Competence and Diligence
  47. Conflict of Interest
  48. Answers to Common Paralegal Ethical Questions
  49. Malpractice and Malpractice Prevention
  50. Summary
  51. Key Terms
  52. Test Your Knowledge
  53. Practical Applications
  54. On the Web Exercises
  55. Projects
  56. Case Review
  57. Case Review
  58. Helpful Web Sites
  59. Suggested Reading
  60. Hands-On Exercises: Clio-Conflict of Interest Checking
  61. Ch 4: Client Relations and Communication Skills
  62. Chapter Objectives
  63. Why Do Paralegals Need to Foster Good Client Relationships and Communicate Effectively?
  64. Ethical Duty to Communicate with Clients
  65. Client Relationships
  66. Communication Skills
  67. Summary
  68. Key Terms
  69. Test Your Knowledge
  70. Practical Applications
  71. On the Web Exercises
  72. Projects
  73. Case Review
  74. Helpful Web Sites
  75. Suggested Reading
  76. Hands-On Exercises: Clio-Client Relationship Management
  77. Ch 5: Legal Fees, Timekeeping, and Billing
  78. Chapter Objectives
  79. The Difference between Timekeeping and Billing
  80. Why Do Paralegals Need to Know Timekeeping and Billing?
  81. Kinds of Legal Fee Agreements
  82. Value Billing
  83. The Ethics of Timekeeping and Billing
  84. Legal Expenses
  85. Timekeeping
  86. Billing
  87. Summary
  88. Key Terms
  89. Test Your Knowledge
  90. Practical Applications
  91. On the Web Exercises
  92. Projects
  93. Case Review
  94. Case Review
  95. Helpful Web Sites
  96. Timekeeping and Billing Software
  97. Suggested Reading
  98. Hands-On Exercises: Clio-Timekeeping and Billing
  99. Hands-On Exercises: Microsoft Excel
  100. Ch 6: Client Trust Funds and Law Office Accounting
  101. Chapter Objectives
  102. Why Paralegals Need a Basic Understanding of Law Office Accounting
  103. Client Funds-Trust/Escrow Accounts
  104. Ethics and Trust Accounts
  105. Budgeting
  106. Collection/Income
  107. Internal Controls
  108. Lawyers and Nonlawyers Cannot Share Fees
  109. Summary
  110. Key Terms
  111. Test Your Knowledge
  112. Practical Applications
  113. On the Web Exercises
  114. Projects
  115. Case Review
  116. Case Review
  117. Helpful Web Sites
  118. Financial and Trust Accounting Software
  119. Suggested Reading
  120. Hands-On Exercises: Clio-Client Trust Funds
  121. Hands-On Exercises: Microsoft Excel
  122. Ch 7: Calendaring, Docket Control, and Case Management
  123. Chapter Objectives
  124. Calendaring, Docket Control, and Case Management Definitions
  125. Appointments
  126. Deadlines and Reminders
  127. Hearings and Court Dates
  128. Receiving Documents, Following Court Rules, and Calculating Deadlines
  129. Ethical and Malpractice Considerations
  130. Conflict of Interest
  131. Manual Docket Control Systems
  132. Types of Computerized Docket Control Systems
  133. Overview of Computerized Legal Case Management and Docket Control
  134. Advanced Case Management Features
  135. The Docket Cycle
  136. Summary
  137. Key Terms
  138. Test Your Knowledge
  139. Practical Applications
  140. On the Web Exercises
  141. Projects
  142. Case Review
  143. Case Review
  144. Helpful Web Sites
  145. Suggested Reading
  146. Hands-On Exercises: Clio-Docket Control
  147. Ch 8: Legal Marketing
  148. Chapter Objectives
  149. Legal Marketing
  150. The Legal Marketing Plan
  151. Summary
  152. Key Terms
  153. Test Your Knowledge
  154. Practical Applications
  155. On the Web Exercises
  156. Projects
  157. Case Review
  158. Helpful Web Sites
  159. Suggested Reading
  160. Ch 9: File and Law Library Management
  161. Chapter Objectives
  162. Why Paralegals Need an Understanding of File and Law Library Management
  163. Introduction to File Management
  164. Filing Methods and Techniques
  165. File Management and Ethics
  166. Introduction to Law Library Management
  167. Technology and the Law Library
  168. Summary
  169. Key Terms
  170. Test Your Knowledge
  171. Practical Applications
  172. On the Web Exercises
  173. Projects
  174. Case Review
  175. Helpful Web Sites
  176. Suggested Reading
  177. Appendix A: Creating a Clio Account
  178. I. Introduction-Read This:
  179. II. Installation Technical Support:
  180. III. Clio Installation:
  181. Appendix B: Clio Introduction (Lesson 1, Part A)
  182. Lesson 1, Part A: Introduction to Clio
  183. Appendix C: Clio Law Firm Profile and Set Up (Lesson 1, Part B)
  184. Lesson 1, Part B: Set Up Law Firm Profile
  185. Appendix D: Succeeding as a Paralegal
  186. Accuracy, Thoroughness, and Quality
  187. The Assignment
  188. Preparation and Organization
  189. Manage Your Time
  190. Effective Communication with Attorneys
  191. The Client Comes First
  192. Keep Accurate, Contemporaneous Time Sheets
  193. Work Hard and Efficiently
  194. Maintain a Positive Attitude and Team Spirit
  195. Be a Self-Starter
  196. Stress Management
  197. Conclusion
  198. Glossary
  199. Index

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